Zoho Inventory

Zoho Inventory - eBay Integration


Overview of the integration with eBay US

Why eBay?

Things to remember

Integrating with eBay

To do so:


eBay sign In

Warehouse mapping

Initially after setting up the integration, orders from ebay US are tracked in the primary warehouse and stock updates take place in the organization level. You can however, choose a specific warehouse from which you want to update the stock to your sales channel.

Prerequisite: Make sure to enable the Multi-warehouse feature in Zoho Inventory before proceeding.

To map a warehouse:

  1. Log in to Zoho Inventory.

  2. Go to Settings > Integrations > Marketplaces.

  3. Go to ebay US and click Show Details.

  4. Under Modules in Sync, click the toggle button to enable warehouse mapping.

    Ebay US warehouse mapping toggle
  5. In the following pop-up, choose the warehouse you want to associate with your ebay US marketplace.

    Marketplace warehouse mapping
  6. Click Save.

All stock updates and orders received henceforth from this sales channel will be tracked in this warehouse.

Tuning the integration

On successfully integrating your eBay seller account with Zoho Inventory, you can now start tracking your inventory for every sale you make in eBay.

A page with all details associated with the integration opens up. Lets take a look at the individual options below.

Note: In Zoho Inventory, eBay integration is currently available only for organizations in US and UK.

Sync - auto & manual sync
Sync History

The sync history page logs the periodic syncing of items and sales orders from the respective sales channels into Zoho Inventory. For each timestamp, you can view the the number of items and sales orders that were successfully synced or had failed to sync into Zoho Inventory.

To view the sync history of a sales channel:

Sync history button in the sales

Insight: The successfully synced record histories that are older than a month and failed sync histories that are older than two months will be deleted automatically.

Re-initiating a Sync

You can also re-initiate a sync to once again fetch the items and sales orders that was brought into Zoho Inventory on a particular timestamp. This is beneficial when:

To re-sync a task in Zoho Inventory:

Sync history button in the sales

Sync history button in the sales

The items/sales orders that were synced on the particular timestamp will be fetched once again into Zoho Inventory.

Sync Orders and Items from a Custom Timeframe

You can also resync orders and items from a custom date range from ebay. To do so:

  1. Go to the Integrations module on the left sidebar.

  2. Click the eCommerce tab.

  3. Under ebay integration, click the Sync Manually button.

  4. Choose whether you want to sync Items or Orders from the drop-down.

  5. Choose the Specific Period option from the ‘Fetch records from’ drop-down.

  6. Select the Start Date and the End Date.

  7. Click Initiate Sync to pull your orders or items from ebay.

    Custom Sync



Initial Sync
Sync cycle

Fulfilled order sync option in eBay

Sales Orders
Order Sync Preferences

You can choose to sync only the Confirmed orders or both Confirmed and Fulfilled orders from your marketplace to Zoho Inventory. To do so:

Insight: Changes in sync preferences will be applied across all integrated sales channels.

Order sync preference drop-down

Stock Sync

The payment status of the inbound sales order from eBay would be displayed as a comment under the Sales Order. As eBay supports only paid orders, the payment status under the sales order would be indicated by a comment as Paid.

Disable integration

You can disable an integration at any point of time. To do so:

disable ebay

Reauthenticating the integration

In case you have de-activated the integration between Zoho Inventory and eBay from within your eBay account by removing Zoho Inventory as an associated app, you can re-enable this integration using the re-authenticate feature.

To re-authenticate the integration,

reauthenticate option

eBay sign In

Very Important: Make sure that you re-authenticate the existing account by logging into the correct account. If not, you will be warned with an error message and you have to start over from the beginning because the re-authenticate option will only allow you to re-establish an integration with an existing account. This process will not allow you to change the account that is being integrated.