Zoho Inventory

Help Docs

Backorders

When a customer places an order for an item, there might be cases in which the items are not currently in stock at your warehouses or the available stock may be committed to other transactions. In such cases, you can raise a backorder. A backorder is basically a purchase order raised from a sales order whenever the items are out of stock or committed to other transactions. The percentage of items backordered and the number of backorder days are important measures of the quality of a company’s customer service and the effectiveness of its inventory management.


Creating a Backorder

Screenshot of creating a new Sales Order

Screenshot of a Sales Order

NOTE: Backorders can be created for online Sales Orders too. The above step does not apply for Sales Orders fetched automatically from marketplaces. In those cases, the Sales Order will already be available.

Sending/Confirming a Sales Order

Show SO with alert message. Also, highlight alert and the more->backorder step too

Backorder dialog box

NOTE: When the Sales Orders are in the On Hold status, you will not be able to raise any packages or invoices from the Sales Orders. However, you can raise the invoices and packages either before creating a backorder, or when the backorder process is fulfilled.

purchase order page, highlight send and mark as issued option

bill create 1

bill create 2

NOTE:

When you open a backordered Sales Order, you will be able to see the Purchase Order associated with it.

Sales Order Screenshot


Creating a Backorder for Multiple Sales Orders

You can also create a single backorder for multiple Sales Orders at once. To do so,

Bulk Backorder Step 1

Bulk Backorder Step 2

Bulk Backorder Step 3


TOP