Zoho Inventory

Help Docs

Sales Channel Items

They are items listed by you on an online sales channel.


Prerequisites

To sync an item from a sales channel with Zoho inventory, you require:


Unconfirmed Items

During a sales channel integration, if the SKU or the Name of an existing item in Zoho Inventory matches with a sales channel item, then system will automatically map & sync the incoming sales channel item to it.

When the automatic mapping is not possible or if the sales channel item does not exist in Zoho Inventory then, the items being imported from an online sales channel are obtained as Unconfirmed Items.

Important! These items cannot be associated to transactions and their associated online orders will be frozen until they have been mapped manually to Zoho Inventory.

These can be accessed from three places -

Dashboard unconfirmed items

Items module unconfirmed items

unconfirmed item

sync history page

Records synced details unconfirmed items

Additionally if there online orders for these unconfirmed items, they can also be accessed and confirmed from within those online sales orders.


Importing sales channel items

You can import items from your online sales channel into Zoho Inventory and not the other way around.

To import items from your sales channel,


Mapping unconfirmed items

You can manually map your unconfirmed items in 3 ways -


Method 1 - Update & confirm unconfirmed items

To update the item details & confirm your unconfirmed items,

The item can be accessed from three places -

Dashboard unconfirmed items

Items module unconfirmed items

unconfirmed item

sync history page

Records synced details unconfirmed items

Edit window from the items module

item update window from items

Edit window from the sync history module

item update window from integrations


Method 2 - Confirm unconfirmed items directly

To confirm an unconfirmed item,

The item can be accessed from three places -

Dashboard unconfirmed items

Items module unconfirmed items

unconfirmed item

sync history page

Records synced details unconfirmed items

Confirming a single item

confirmation pop-up

Confirming multiple items at the same time

selecting all items

Confirming multiple items pop-up


To link a sales channel item to an existing item,

The item can be accessed from three places -

Dashboard unconfirmed items

Items module unconfirmed items

unconfirmed item

sync history page

Records synced details unconfirmed items

Link to existing item


Mapping unconfirmed items from an online order

Unconfirmed items cannot be associated to transactions and their associated online orders will be frozen until they have been mapped manually to Zoho Inventory.

Hence to unfreeze such online orders and to confirm your items,

Sales order module with marketplace filter

Online order with unconfirmed items

confirming items

linking to existing items


Unlinking an item from sales channels

Upon unlinking, the inventory item gets disassociated from the sales channel item that you have linked it to. The following are the effects of unlinking an item from sales channels:

To unlink an inventory item from the sales channels:

Unlink option in item details page

Pop-up with sales channels to unlink from

Tip: After unlinking, the sales channel item will be fetched as an unconfirmed item in the next sync. You can then freely link it to any other inventory item. This will help in cases where you have wrongly linked two items.


Updating item stock levels to a sales channel


Deleting a sales channel item

Items that have been mapped with a sales channel can also be deleted like normal items.

Very Important Note: You can delete an unwanted item or item group in Zoho Inventory. But please note that before you delete an item, you have to ensure that it has no transactions associated to it. If there are some transactions, then you have to delete them before you delete an item. Opening stock and stock adjustments are also considered as transactions.

To delete an Item, follow this route map:

Case 1: If it is an item belonging to a group,

Case 2: If it is an item without a group or if you just want to delete an item directly,

image of more drop down

Image of the delete pop up


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