Zoho Inventory

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Zoho Inventory - Amazon UK Integration

Watch this video for in-depth understanding of the integration.

Setup

1. Generate your account identifiers

  1. Go to sellercentral.amazon.com
  2. Log into your Amazon Seller Central account.
  3. Go to the Appstore menu and click Manage Your Apps.
  4. Click the Authorize new developer button.  
  5. Enter ‘Zoho Inventory’ for Developer Name, and ‘556617177700’ for Developer ID.
  6. Click Next to proceed to the license agreement page.
  7. Accept the Amazon MWS License Agreements and click Next.

Your account identifiers (Seller ID and MWSAuthtoken ID) will be generated. Note them down as they’re essential to establish the integration between Zoho Inventory and Amazon UK.

2. Integrate with Amazon UK

Prerequisite:

To integrate Zoho Inventory with Amazon UK:

  1. Log in to your Zoho Inventory organisation.
  2. Go to Settings, Integrations, then Marketplaces.
  3. Click the Set Up Now button under amazon.co.uk.
  4. Enter your account identifiers (Seller ID and MWSAuthtoken ID).
  5. Click the Connect button to proceed.

After a brief authentication, your amazon account will be successfully integrated with Zoho Inventory. You can start tracking inventory for every sale you make in Amazon UK.


How it works

Your data will be synced in 15 mins from successful authentication. After that, an automated sync takes place every four hours.

amazon workflow

Items

Sales Orders & Customers

Stock

Shipments

Payments


Fulfilment by Amazon

Fulfilment by Amazon (FBA) facilitates sellers to rent Amazon’s storage space to keep their goods, while also fulfiling online orders and handling customer services.

How FBA works

  1. The seller ships his goods to Amazon’s storage facility where they sort and store the products.
  2. When a customer orders an item, Amazon picks and packs it from their nearest warehouse.
  3. They ship the packages and share the tracking information with the seller.
  4. Post delivery, Amazon handles customer feedbacks and services.
  5. On a biweekly basis, Amazon deposits the seller’s share of profit in their bank account after deduction.

Advantages of using FBA:

Setting up FBA in Zoho Inventory

In Zoho Inventory, you can designate a warehouse to track your FBA goods and orders.

Note: The FBA tracking and warehouse mapping are mutually exclusive features i.e., at a given time, you can enable only one of them.

To designate an FBA warehouse:

  1. Go to Settings, then Integrations.

  2. Open Marketplaces.

  3. If you’ve already integrated with Amazon, click Set FBA Warehouse. Otherwise, you can set up FBA during integration.

    FBA setup
  4. In the pop-up, select the warehouse and click Confirm.

    Select FBA warehouse

Note: Cross-border feature is not supported as of yet, i.e., your business location in Zoho Inventory must be set as U.S.A in order to enable FBA for your organisation.

Marking FBA Items

Products that are handled by Amazon can be marked as FBA items in Zoho Inventory. Also, ensure that you have actively listed them on Amazon.

To mark FBA item:

  1. Go to the Items module on the left sidebar.

  2. Select the items you want to mark as as FBA.

  3. Click on the Bulk Actions button at the top.

  4. Select Mark as FBA Item option from the drop-down.

    Select FBA warehouse

Alternatively,

  1. Go to the Items module on the left sidebar.
  2. Open the item you want to mark as as FBA.
  3. Click on More and select Mark as FBA Item from the drop-down.

If you no longer want the item to be FBA tracked, follow the steps above and select Mark as MFN item from the drop-down.

Some sellers project one item as several items on amazon(Amazon fulfilled and seller fulfilled). If you are one of those sellers, then you can link multiple FBA and MFN items to a single Zoho Inventory item. This not only helps maintain a master stock for multiple online items but also allows you to dispatch shipment from the nearest warehouse while cutting down on the FBA processing charges.

To link an FBA/MFN item to a Zoho Inventory item:

  1. Go to the Zoho Inventory Dashboard.
  2. Under the Product Details section click on Unconfirmed Items.
  3. Click on an amazon item to view its details.
  4. Click the Link to existing item button in the item details page.
  5. Select an item in Zoho Inventory to which you want to link this sales channel item.
  6. Click Merge.

Stock Sync

When you mark an item as FBA, its current stock in Amazon gets fetched into Zoho Inventory. If there is a mismatch, you can record the difference as an adjustment.

To view the FBA stock for an item,

  1. Go to Items in the left sidebar

  2. Click on the FBA item to view its details.

  3. Go to the Associated Sales Channels section.

  4. Click the sync icon next to Stock Details to fetch the current stock from Amazon. If there is a difference in stock between the two platforms, it’s indicated as Mismatch.

  5. Click on Mismatch to drill-down the details.

  6. Click Adjust Stock to update the stock difference in your FBA warehouse.

    FBA stock details

Inbound Shipment

An Inbound Shipment is Amazon’s term for sending your items from your warehouse to an Amazon Fulfillment Center, where it will be stored and delivered to your customer by Amazon.

Learn More

FBA Orders

When a customer places an order for an FBA item on Amazon, it gets recorded as a force-fulfilled order in Zoho Inventory. You will not be able to edit the order or change its shipping status, since it is shipped and tracked by Amazon.

Outbound Shipment

If you sell an FBA item offline or on other marketplaces, you must create an outbound shipment for that item.

Scenario: Mark runs a handicraft business which he sells offline, as well as on Amazon. He cannot afford a warehouse or hire workforce, so he avails the FBA service from Amazon. In Zoho Inventory, he adds a warehouse to track his FBA stock and orders. Whenever he receives an offline quote, he records a sales order with the FBA item and creates an outbound shipment. Amazon ships the consignment from their warehouse and periodically updates the status of the order in Zoho Inventory.

To create an outbound shipment:

  1. Log in to your Zoho Inventory organisation.
  2. Open the sales order with the FBA item.
  3. Click Create, then click Outbound Shipment from the drop-down.
  4. A fulfilment request is sent to Amazon for the FBA items in the order.
  5. Amazon picks, packs and ships the consignments and updates the shipping status in Zoho Inventory. You can also fetch the status manually.

The non-FBA items in the order must be shipped separately by you.

Change FBA Warehouse

To change your FBA warehouse in Zoho Inventory:

Disable FBA

To disable FBA in Zoho Inventory:

  1. Go to Integrations in the left sidebar, then Marketplaces.

  2. Under Amazon, click Disable FBA

    Disable FBA

You will no longer be able to track your FBA items or create outbound shipments in Zoho Inventory.


Warehouse Mapping

After setting up the integration, orders from Amazon UK are tracked in the primary warehouse and stock updates take place in the organisation level. You can designate a warehouse specifically to track orders and update stock to this sales channel.

Prerequisite: Make sure to enable the Multi-warehouse feature in Zoho Inventory before proceeding.

To map a warehouse:

  1. Log in to Zoho Inventory.

  2. Go to Settings, Integrations, then Marketplaces.

  3. Under amazon.co.uk, and click the Show Details button next to your store name.

  4. Go to Modules in Sync.

  5. Click the Enable button under Choose a warehouse to track your orders and stock updates from Amazon UK text.

    Amazon warehouse mapping toggle
  6. In the following pop-up, choose a warehouse to associate with your Amazon UK marketplace.

    Marketplace warehouse mapping
  7. Click Save.

All stock updates and orders received henceforth from this sales channel will be tracked under this warehouse.


Sync Preferences

To modify your sync preferences for this marketplace integration:

  1. Go to Settings, Integrations, then Marketplaces.

  2. Click the Show Details button under amazon.co.uk.

    Show details

Sync Cycle

Sync History

The sync history page logs every sync that takes place between Zoho Inventory and the sales channel. The details include, date and time of sync, sync type, and number of records synced. To view the complete sync history of a sales channel:

  1. Click the Overall Sync History option near the Modules in Sync section.

    Overall Sync History
  2. Click on the records to view the details of items or orders that were fetched in the particular sync.

  3. Click the Resync button against a task to re-initiate a sync for it. All items and orders that were synced or failed to sync first time will be fetched again from the marketplace.

    Sync log

Insight: The successful sync records older than a month and sync failures older than two months gets deleted automatically. You’ll only be able to view the history but not the details of the sync.

Manual Sync - Items & Orders

Insight: Your order sync preferences will be applied across all integrated sales channels.


Disable integration

If you no longer want to fetch items and orders from Amazon UK, you can disable the integration. To do so:

  1. Navigate to Settings, Integrations, then Marketplaces.

  2. Click on the Show Details button under amazon.co.uk.

  3. Click the Disable Integration button at the top-right corner.

    Disable
  4. Confirm your action.

Note:


Data Protection

Amazon’s Data Protection Policy dictates strict standards to protect sensitive information from known or reasonably anticipated threats or hazards to its security and integrity, accidental loss, alteration, disclosure, and all other unlawful forms of processing. We at Zoho Inventory have implemented the following changes to protect customer data:

ADPP 1 ADPP 2
Manage your Amazon sales and stock updates with Zoho Inventory's Amazon integration
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