Zoho Inventory

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Zoho Inventory - Amazon IN Integration

Prerequisites


How-to Video


Set up the integration

Get your Seller ID and MWS Authtoken:

  1. Go to sellercentral.amazon.in
  2. Log into your Amazon Seller Central account.
  3. Under the Appstore menu click the Manage Your Apps option.
  4. Click the Authorize new developer button.  
  5. Enter ‘Zoho Inventory’and ‘5566-1717-7700’ in Developer Name and Developer ID fields respectively.
  6. Click the Next button to proceed to the license agreement page.
  7. Accept the Amazon MWS License Agreements and click the Next button.
  8. This will generate your account identifiers (Seller ID and MWSAuthtoken ID). These are necessary for establishing this integration.
  9. Copy these account identifiers - Seller ID and MWSAuthtoken and store the safely for use.

Prepare your Zoho Inventory organisation:

  1. Log into Zoho Inventory.
  2. Go to Settings, Integration, then eCommerce
  3. Click the Set Up Now button under Amazon IN .

    amazon setup
  4. Paste the account identifiers (Seller ID and MWSAuthtoken ID) that you copied from amazon into their respective fields, in the following pop-up box.

  5. Click the Connect button to proceed.

Your amazon account will be integrated with Zoho Inventory after successful authentication and will begin to sync products and orders from Amazon.


Modules in Sync

After the initial sync is completed, a scheduled sync is set to take place every four hours to keep your organisation up to date with your amazon marketplace. You can change your sync preferences any time from the Amazon integration page.

To change your sync preferences:

  1. Go to Settings, then Integrations.
  2. Open the eCommerce tab.
  3. Click the Show Details button under Amazon.

    Amazon Show Details

A page with all details associated with the integration opens up. Lets take a look at the individual options below.

Items

Insight: Initiating a manual sync in one marketplace will trigger a sync for the same module in the other integrated marketplaces as well.

Sales Orders

Insight: Sync preferences changed in one sales channel will be applied across all other integrated sales channels as well.

Tax Handling

Amazon only sends the tax amount and not the tax percentage. Hence, Zoho Inventory associates the tax amount with a zero percent tax by default. Let’s take a look at how tax is handled for inter-state and intra-state orders from Amazon.

Inter-State Orders

Intra-State Orders

Warning: If required, you can edit the sales order to apply the appropriate tax rates. However, make sure to do it for all the line items. Otherwise, the tax amount will be recalculated with 0% tax rate for the line items associated with the default tax.

Stock Sync

Customers

Guests or registered users who purchase your products from amazon will be added as a Customer inside Zoho Inventory. The GST treatment of a customer is set based on the ‘Place of Supply’ which is identified from their shipping address.

Shipments

Payments


Sync History

The sync history page logs the periodic syncing of items and sales orders from Amazon. Across each timestamp, you can view the the number of items and sales orders that were successfully synced and not synced into Zoho Inventory.

To view the sync history from Amazon IN:

  1. Go to Settings, Integrations, then eCommerce.
  2. Click the Show details button under Amazon.
  3. Click the Overall Sync History option. You can also click the Show Sync History option for the individual modules to view their respective sync history.

    Sync History
  4. Click on a record to view the sync details of the particular timestamp.

    Sync History

Insight: The successfully synced record histories that are older than a month and failed sync histories that are older than two months will be deleted automatically i.e., you’ll no longer be able to view the sync details of those records.


Re-sync a Task

The Resync feature helps to fetch items and sales orders which were already synced or failed to sync into Zoho Inventory during a particular timestamp.

To re-sync a task in Zoho Inventory:

  1. Navigate to Settings, Integrations, then eCommerce.
  2. Click Show Details under Amazon.
  3. Click Overall Sync History.

    Sync History
  4. Place your cursor over the task which you want to re-sync and click the Resync button.

    Resync button

The items or sales orders that were synced during the particular timestamp will be fetched once again from Amazon into Zoho Inventory.


Sync Orders and Items from a Custom Timeframe

You can also resync orders and items from a custom date range from amazon. To do so:

  1. Go to the Integrations module on the left sidebar.
  2. Click the eCommerce tab.
  3. Under Amazon integration, click the Sync Manually button.
  4. Choose whether you want to sync Items or Orders from the drop-down.
  5. Choose the Specific Period option from the ‘Fetch records from’ drop-down.
  6. Select the Start Date and the End Date.
  7. Click Initiate Sync to pull your orders or items from Amazon.

    Custom Sync

Warehouse Mapping

If you have set up warehouses in your organisation, orders from Amazon are tracked in the primary warehouse and stock updates take place in the organisation level. You can choose a specific warehouse from which you want to update the stock to your sales channel.

To map a warehouse with your Amazon account:

  1. Log in to Zoho Inventory.
  2. Go to Settings > Integrations > eCommerce.
  3. Go to Amazon and click Show Details.
  4. Under Modules in Sync, click the toggle button to enable warehouse mapping.

    Amazon warehouse mapping
  5. In the following pop-up, choose the warehouse you want to map with your Amazon marketplace.

    Marketplace warehouse mapping
  6. Click Save.

All stock updates and orders received henceforth from this sales channel will be tracked in this warehouse.


Disable Amazon Integration

To temporarily disable your Amazon integration in Zoho Inventory:

  1. Go to Settings, Integrations, then eCommerce.
  2. Click Show Details under Amazon.
  3. Click the Disable Integration button on the top-right corner.

    Amazon Disable
  4. Click Ok to confirm your action.

On disabling the integration, your Amazon integration status will be moved to an Inactive state

To reactivate your amazon integration, click the Enable Integration button available on the top-right corner.

Note: To remove the integration and all its details permanently, click the Disconnect option.


Data Protection

Amazon’s Data Protection Policy enforces strict standards to protect sensitive information from any unlawful forms of processing. We at Zoho Inventory have implemented the following security features to protect customer data:

Manage your Amazon sales and stock updates with Zoho Inventory's Amazon integration

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