Zoho Inventory

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Zoho Inventory - Amazon IN Integration

Prerequisites


How-to Video


Set up the integration

Get your Seller ID and MWS Authtoken:

  1. Go to sellercentral.amazon.in
  2. Log into your Amazon Seller Central account.
  3. Under the Appstore menu click the Manage Your Apps option.
  4. Click the Authorize new developer button.  
  5. Enter ‘Zoho Inventory’and ‘5566-1717-7700’ in Developer Name and Developer ID fields respectively.
  6. Click the Next button to proceed to the license agreement page.
  7. Accept the Amazon MWS License Agreements and click the Next button.
  8. This will generate your account identifiers (Seller ID and MWSAuthtoken ID). These are necessary for establishing this integration.
  9. Copy these account identifiers - Seller ID and MWSAuthtoken and store the safely for use.

Prepare your Zoho Inventory organisation:

  1. Log into Zoho Inventory.

  2. Go to Settings, Integration, then eCommerce

  3. Click the Set Up Now button under Amazon IN .

    amazon setup
  4. Paste the account identifiers (Seller ID and MWSAuthtoken ID) that you copied from amazon into their respective fields, in the following pop-up box.

  5. Click the Connect button to proceed.

Your amazon account will be integrated with Zoho Inventory after successful authentication and will begin to sync products and orders from Amazon.


Modules in Sync

After the initial sync is completed, a scheduled sync is set to take place every four hours to keep your organisation up to date with your amazon marketplace. You can change your sync preferences any time from the Amazon integration page.

To change your sync preferences:

  1. Go to Settings, then Integrations.

  2. Open the eCommerce tab.

  3. Click the Show Details button under Amazon.

    Amazon Show Details

A page with all details associated with the integration opens up. Lets take a look at the individual options below.

Items

Insight: Initiating a manual sync in one marketplace will trigger a sync for the same module in the other integrated marketplaces as well.

Sales Orders

Insight: Sync preferences changed in one sales channel will be applied across all other integrated sales channels as well.

Tax Handling

Amazon only sends the tax amount and not the tax percentage. Hence, Zoho Inventory associates the tax amount with a zero percent tax by default. Let’s take a look at how tax is handled for inter-state and intra-state orders from Amazon.

Inter-State Orders

Intra-State Orders

Warning: If required, you can edit the sales order to apply the appropriate tax rates. However, make sure to do it for all the line items. Otherwise, the tax amount will be recalculated with 0% tax rate for the line items associated with the default tax.

Stock Sync

Customers

Guests or registered users who purchase your products from amazon will be added as a Customer inside Zoho Inventory. The GST treatment of a customer is set based on the ‘Place of Supply’ which is identified from their shipping address.

Shipments

Payments


Fulfilment by Amazon

Fulfilment by Amazon (FBA) facilitates sellers to rent Amazon’s storage space to keep their goods, while also fulfiling online orders and handling customer services.

How FBA works

  1. The seller ships his goods to Amazon’s storage facility where they sort and store the products.
  2. When a customer orders an item, Amazon picks and packs it from their nearest warehouse.
  3. They ship the packages and share the tracking information with the seller.
  4. Post delivery, Amazon handles customer feedbacks and services.
  5. On a biweekly basis, Amazon deposits the seller’s share of profit in their bank account after deduction.

Advantages of using FBA:

Setting up FBA in Zoho Inventory

In Zoho Inventory, you can designate a warehouse to track your FBA goods and orders.

Note: The FBA tracking and warehouse mapping are mutually exclusive features i.e., at a given time, you can enable only one of them.

To designate an FBA warehouse:

  1. Go to Settings, then Integrations.

  2. Open Marketplaces.

  3. If you’ve already integrated with Amazon, click Set FBA Warehouse. Otherwise, you can set up FBA during integration.

    FBA setup
  4. In the pop-up, select the warehouse and click Confirm.

    Select FBA warehouse

Note: Cross-border feature is not supported as of yet, i.e., your business location in Zoho Inventory must be set as U.S.A in order to enable FBA for your organisation.

Marking FBA Items

Products that are handled by Amazon can be marked as FBA items in Zoho Inventory. Also, ensure that you have actively listed them on Amazon.

To mark FBA item:

  1. Go to the Items module on the left sidebar.

  2. Select the items you want to mark as as FBA.

  3. Click on the Bulk Actions button at the top.

  4. Select Mark as FBA Item option from the drop-down.

    Select FBA warehouse

Alternatively,

  1. Go to the Items module on the left sidebar.
  2. Open the item you want to mark as as FBA.
  3. Click on More and select Mark as FBA Item from the drop-down.

If you no longer want the item to be FBA tracked, follow the steps above and select Mark as MFN item from the drop-down.

Some sellers project one item as several items on amazon(Amazon fulfilled and seller fulfilled). If you are one of those sellers, then you can link multiple FBA and MFN items to a single Zoho Inventory item. This not only helps maintain a master stock for multiple online items but also allows you to dispatch shipment from the nearest warehouse while cutting down on the FBA processing charges.

To link an FBA/MFN item to a Zoho Inventory item:

  1. Go to the Zoho Inventory Dashboard.
  2. Under the Product Details section click on Unconfirmed Items.
  3. Click on an amazon item to view its details.
  4. Click the Link to existing item button in the item details page.
  5. Select an item in Zoho Inventory to which you want to link this sales channel item.
  6. Click Merge.

Stock Sync

When you mark an item as FBA, its current stock in Amazon gets fetched into Zoho Inventory. If there is a mismatch, you can record the difference as an adjustment.

To view the FBA stock for an item,

  1. Go to Items in the left sidebar

  2. Click on the FBA item to view its details.

  3. Go to the Associated Sales Channels section.

  4. Click the sync icon next to Stock Details to fetch the current stock from Amazon. If there is a difference in stock between the two platforms, it’s indicated as Mismatch.

  5. Click on Mismatch to drill-down the details.

  6. Click Adjust Stock to update the stock difference in your FBA warehouse.

    FBA stock details

Inbound Shipment

An Inbound Shipment is Amazon’s term for sending your items from your warehouse to an Amazon Fulfillment Center, where it will be stored and delivered to your customer by Amazon.

Learn More

FBA Orders

When a customer places an order for an FBA item on Amazon, it gets recorded as a force-fulfilled order in Zoho Inventory. You will not be able to edit the order or change its shipping status, since it is shipped and tracked by Amazon.

Outbound Shipment

If you sell an FBA item offline or on other marketplaces, you must create an outbound shipment for that item.

Scenario: Mark runs a handicraft business which he sells offline, as well as on Amazon. He cannot afford a warehouse or hire workforce, so he avails the FBA service from Amazon. In Zoho Inventory, he adds a warehouse to track his FBA stock and orders. Whenever he receives an offline quote, he records a sales order with the FBA item and creates an outbound shipment. Amazon ships the consignment from their warehouse and periodically updates the status of the order in Zoho Inventory.

To create an outbound shipment:

  1. Log in to your Zoho Inventory organisation.
  2. Open the sales order with the FBA item.
  3. Click Create, then click Outbound Shipment from the drop-down.
  4. A fulfilment request is sent to Amazon for the FBA items in the order.
  5. Amazon picks, packs and ships the consignments and updates the shipping status in Zoho Inventory. You can also fetch the status manually.

The non-FBA items in the order must be shipped separately by you.

Change FBA Warehouse

To change your FBA warehouse in Zoho Inventory:

Disable FBA

To disable FBA in Zoho Inventory:

  1. Go to Integrations in the left sidebar, then Marketplaces.

  2. Under Amazon, click Disable FBA

    Disable FBA

You will no longer be able to track your FBA items or create outbound shipments in Zoho Inventory.


Sync History

The sync history page logs the periodic syncing of items and sales orders from Amazon. Across each timestamp, you can view the the number of items and sales orders that were successfully synced and not synced into Zoho Inventory.

To view the sync history from Amazon IN:

  1. Go to Settings, Integrations, then eCommerce.

  2. Click the Show details button under Amazon.

  3. Click the Overall Sync History option. You can also click the Show Sync History option for the individual modules to view their respective sync history.

    Sync History
  4. Click on a record to view the sync details of the particular timestamp.

    Sync History

Insight: The successfully synced record histories that are older than a month and failed sync histories that are older than two months will be deleted automatically i.e., you’ll no longer be able to view the sync details of those records.


Re-sync a Task

The Resync feature helps to fetch items and sales orders which were already synced or failed to sync into Zoho Inventory during a particular timestamp.

To re-sync a task in Zoho Inventory:

  1. Navigate to Settings, Integrations, then eCommerce.

  2. Click Show Details under Amazon.

  3. Click Overall Sync History.

    Sync History
  4. Place your cursor over the task which you want to re-sync and click the Resync button.

    Resync button

The items or sales orders that were synced during the particular timestamp will be fetched once again from Amazon into Zoho Inventory.


Sync Orders and Items from a Custom Timeframe

You can also resync orders and items from a custom date range from amazon. To do so:

  1. Go to the Integrations module on the left sidebar.

  2. Click the eCommerce tab.

  3. Under Amazon integration, click the Sync Manually button.

  4. Choose whether you want to sync Items or Orders from the drop-down.

  5. Choose the Specific Period option from the ‘Fetch records from’ drop-down.

  6. Select the Start Date and the End Date.

  7. Click Initiate Sync to pull your orders or items from Amazon.

    Custom Sync

Warehouse Mapping

If you have set up warehouses in your organisation, orders from Amazon are tracked in the primary warehouse and stock updates take place in the organisation level. You can choose a specific warehouse from which you want to update the stock to your sales channel.

To map a warehouse with your Amazon account:

  1. Log in to Zoho Inventory.

  2. Go to Settings > Integrations > eCommerce.

  3. Go to Amazon and click Show Details.

  4. Under Modules in Sync, click the toggle button to enable warehouse mapping.

    Amazon warehouse mapping
  5. In the following pop-up, choose the warehouse you want to map with your Amazon marketplace.

    Marketplace warehouse mapping
  6. Click Save.

All stock updates and orders received henceforth from this sales channel will be tracked in this warehouse.


Disable Amazon Integration

To temporarily disable your Amazon integration in Zoho Inventory:

  1. Go to Settings, Integrations, then eCommerce.

  2. Click Show Details under Amazon.

  3. Click the Disable Integration button on the top-right corner.

    Amazon Disable
  4. Click Ok to confirm your action.

On disabling the integration, your Amazon integration status will be moved to an Inactive state

To reactivate your amazon integration, click the Enable Integration button available on the top-right corner.

Note: To remove the integration and all its details permanently, click the Disconnect option.


Data Protection

Amazon’s Data Protection Policy enforces strict standards to protect sensitive information from any unlawful forms of processing. We at Zoho Inventory have implemented the following security features to protect customer data:

Manage your Amazon sales and stock updates with Zoho Inventory's Amazon integration

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