Zoho Inventory - Amazon CA Integration

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Things to remember

• Before setting up the integration, please ensure that the base currency in Zoho Inventory and that of your sales channel account are the same.
• Enable taxes before you integrate with amazon.
• Based on the configuration, you can sync both confirmed orders as well as confirmed and fulfilled orders into Zoho Inventory.
• Item groups in amazon that have more than three attributes will not be synced as Zoho Inventory supports only up to three attributes.

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Integrating with amazon

Preparing your amazon account:

Before setting up the integration, you have to do a few things as indicated in the steps below:

• Go to sellercentral.amazon.ca
• Log into your Amazon Seller Central account.
• Under the Appstore menu click the Manage Your Apps option.
• Click the Authorize new developer button.  
• In the Developer’s Name box, enter Zoho Inventory and in the Developer ID box, enter 8614-4472-9264.
• Click the Next button to proceed to the license agreement page.
• Accept the Amazon MWS License Agreements and click the Next button.
• This will generate your account identifiers (Seller ID and MWSAuthtoken ID). These are necessary for establishing this integration.
• Copy these account identifiers - Seller ID and MWSAuthtoken and store the safely for use.

Preparing your Zoho Inventory organization:

• Log into Zoho Inventory.
• Go to Settings > Integration.
• Under Marketplaces, go to Amazon.
• Click the Setup Now button.
• Paste the account identifiers (Seller ID and MWSAuthtoken ID) that you copied from amazon into their respective fields.
• Click Connect button to proceed.
• Your amazon account will be successfully integrated with Zoho Inventory after authentication.

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Warehouse mapping

Initially after setting up the integration, orders from Amazon are tracked in the primary warehouse and stock updates take place in the organization level. You can however, choose a specific warehouse from which you want to update the stock to your sales channel.

Prerequisite: Make sure to enable the Multi-warehouse feature in Zoho Inventory before proceeding.

To map a warehouse:

1. Log in to Zoho Inventory.
2. Go to Settings > Integrations > Marketplaces.
3. Go to Amazon and click Show Details.

4. Under Modules in Sync, click the toggle button to enable warehouse mapping.

   

5. In the following pop-up, choose the warehouse you want to associate with your Amazon marketplace.

   

6. Click Save.

All stock updates and orders received henceforth from this sales channel will be tracked in this warehouse.

• To change your warehouse selection, click on Change warehouse and select another warehouse.
• To disable warehouse mapping, click on the toggle button and in the following pop-up click Disable. On doing so, your orders from this sales channel will go back to being tracked in the primary warehouse, and the stock update will take place in the organization level.

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Sync Preferences

On successfully integrating your amazon seller account with Zoho Inventory, you can now start tracking your inventory for every sale you make in amazon.

For additional control over your integration:

• Navigate to Integrations.
• Select the Marketplaces tab.
• Click the Show Details button under amazon.

A page with all details associated with the integration opens up. Lets take a look at the individual options below.

Sync - auto & manual sync

• The details of the sales in amazon are reflected as sales orders here during a sync. We have an automated sync cycle in Zoho Inventory, which would automatically keep your organization up to date with your amazon account.
• You can also manually update your organization at any point of time by clicking on the Sync Manually button and choosing one of the options(items or sales orders) in the drop down.(Note: Using the manual sync in one marketplace will sync all the others as well)

Sync History

The sync history page logs the periodic syncing of items and sales orders from the respective sales channels into Zoho Inventory. For each timestamp, you can view the the number of items and sales orders that were successfully synced or had failed to sync into Zoho Inventory.

To view the sync history of a sales channel:

• Go to Integrations on the sidebar and open Marketplace.
• Click the Show details button beside the marketplace you want to view.
• Click the Overall Sync History option below the 2. Modules in Sync section.

• Click the hyperlinked number against each timestamp to view the details of the items/sales orders that were synced or had failed to sync into Zoho Inventory.

Re-initiating a Sync

You can also re-initiate a sync to once again fetch the items and sales orders that was brought into Zoho Inventory on a particular timestamp. This is beneficial when:

• An item or sales order had failed to sync into Zoho Inventory. By re-initiating the task, the items that had failed to sync will be brought in.
• You have incorrectly linked an item from a sales channel to an existing item in Zoho Inventory. In such cases, you can unlink the items, make the necessary modifications, and re-sync the incorrectly mapped items.

To re-sync a task in Zoho Inventory:

• Go to Integrations on the sidebar and open Marketplace.
• Click the Show details button beside the marketplace you want to view.
• Click the Overall Sync History option below the 2. Modules in Sync section.

• Place your cursor over the task that you want to re-sync and click Resync.

The items/sales orders that were synced on the particular timestamp will be fetched once again into Zoho Inventory.

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Sync Orders and Items from a Custom Timeframe

You can also resync orders and items from a custom date range from amazon. To do so:

1. Go to the Integrations module on the left sidebar.
2. Click the eCommerce tab.
3. Under Amazon integration, click the Sync Manually button.
4. Choose whether you want to sync Items or Orders from the drop-down.
5. Choose the Specific Period option from the ‘Fetch records from’ drop-down.
6. Select the Start Date and the End Date.

7. Click Initiate Sync to pull your orders or items from Amazon.

   

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Workflow

Initial Sync

• On setting up the integration between your Zoho Inventory account and amazon, all your existing data will be synced in 15 mins from successful authentication.

Sync cycle

• The integration is kept alive by the sync process between Zoho Inventory and amazon.
• At the moment, an auto sync happens once every 4 hours, and thus keeps your organization updated with the sales that happen online. However, you can change this sync time by clicking on the Change button below the Overall Sync History option in the sales channel’s integration page. The possible options are:
  • 30 minutes
  • 1 hour
  • 1 hour 30 minutes
  • 2 hours
  • 2 hours 30 minutes
  • 3 hours
  • 3 hours 30 minutes
  • 4 hours

Items

• The stock on hand will be updated to amazon automatically whenever there is a change in your items’ stock levels.
• Items that are present in your Amazon store but not in Zoho Inventory will automatically be created and added to your inventory. This way you can add new items to your Amazon account and your inventory is automatically kept in sync with your store.

Sales Orders

• When you make a sale in amazon, a sales order is automatically generated for you inside Zoho Inventory.
• Any new customers who make purchases from your amazon store will be automatically added to your contacts inside Zoho Inventory.

Order Sync

You can choose to sync only the Confirmed orders or both Confirmed and Fulfilled orders from your marketplace to Zoho Inventory. To do so:

• Go to the Modules in Sync section.
• Click the Change button under Orders.
• Select your sync preferences from the drop-down.
• Click Save to proceed.

Stock Sync

• By default, any changes in the stock in Zoho Inventory is automatically updated on Amazon. This is indicated by the Active status. 
• If you disable this automatic sync, then the stock changes in Zoho Inventory will no longer get reflected in your marketplace. This is indicated by the Inactive status.

Shipments

When you create shipments for the orders from amazon, the shipping ​information you have in Zoho Inventory will be automatically updated to your amazon account.

Payments

The payment status of the inbound sales order from amazon would be displayed as a comment under the sales order. As amazon supports only paid orders, the payment status under the sales order would be indicated by a comment as Paid.

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Disable Amazon Integration

You can disable a integration at any point of time. To do so:

• Log into Zoho Inventory.
• Click the gear icon.
• Go to Integrations.
• Click the Marketplaces tab.
• Click the Show Details button under amazon.
• Click the Disable integration option under Account Information.
• Confirm your action by clicking the OK button.

On disabling the integration, your Amazon integration status will be moved to an Inactive state.

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Re-enable Amazon Integration

To reactivate your amazon integration:

• Log into Zoho Inventory.
• Click the gear icon.
• Go to Integrations.
• Click the Marketplaces tab.
• Click the Show Details button under amazon.
• Click the Enable Integration button.

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Data Protection

Amazon’s Data Protection Policy dictates strict standards to protect sensitive information from known or reasonably anticipated threats or hazards to its security and integrity, accidental loss, alteration, disclosure, and all other unlawful forms of processing. We at Zoho Inventory have implemented the following changes to protect customer data:

• Orders synced from Amazon will be associated with a default customer name (Amazon CA - Customer). The actual customer information obtained from Amazon will be concealed at application sections where contact information is displayed and revealed only on demand.

• The PII (Personally Identifiable Information) of customers will be deleted 30 days post fulfilment. This applies to void orders as well.

• When an unfulfiled order is fulfiled again, the PII expiration time will be reset as per the new date of fulfillment.
• Cases where PII sharing has been restricted:
  • While cloning customers or sales orders synced from Amazon, PII will not be carried forward.
  • Export files, Sales Order PDFs and existing GET APIs of sales order, package and shipments will not contain PII. However, contact information will be displayed on PDFs of package slips and shipment slips for fulfilment purposes.
  • PII will not be shared with integrated applications except shipping carriers for shipment creation purposes.
• Existing orders remain unaffected by the new security implementation. The changes take effect only on the orders synced in the future.