Zoho Inventory

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Zoho Inventory - Amazon CA Integration

Things to remember

Integrating with amazon

Preparing your amazon account:

Before setting up the integration, you have to do a few things as indicated in the steps below:

Preparing your Zoho Inventory organization:

Amazon setup

Insight: As of now, the sales reports in Zoho Inventory does not show the tax bifurcation for Amazon CA orders. Please log into your Amazon seller account to view the sales tax information in seller reports.

Warehouse mapping

Initially after setting up the integration, orders from Amazon are tracked in the primary warehouse and stock updates take place in the organization level. You can however, choose a specific warehouse from which you want to update the stock to your sales channel.

Prerequisite: Make sure to enable the Multi-warehouse feature in Zoho Inventory before proceeding.

To map a warehouse:

  1. Log in to Zoho Inventory.
  2. Go to Settings > Integrations > Marketplaces.
  3. Go to Amazon and click Show Details.
  4. Under Modules in Sync, click the toggle button to enable warehouse mapping.

    Amazon warehouse mapping toggle
  5. In the following pop-up, choose the warehouse you want to associate with your Amazon marketplace.

    Marketplace warehouse mapping
  6. Click Save.

All stock updates and orders received henceforth from this sales channel will be tracked in this warehouse.

Sync Preferences

On successfully integrating your amazon seller account with Zoho Inventory, you can now start tracking your inventory for every sale you make in amazon.

For additional control over your integration:

A page with all details associated with the integration opens up. Lets take a look at the individual options below.

Sync - auto & manual sync

Sync History

The sync history page logs the periodic syncing of items and sales orders from the respective sales channels into Zoho Inventory. For each timestamp, you can view the the number of items and sales orders that were successfully synced or had failed to sync into Zoho Inventory.

To view the sync history of a sales channel:

Sync history button in the sales

Insight: The successfully synced record histories that are older than a month and failed sync histories that are older than two months will be deleted automatically.

Re-initiating a Sync

You can also re-initiate a sync to once again fetch the items and sales orders that was brought into Zoho Inventory on a particular timestamp. This is beneficial when:

To re-sync a task in Zoho Inventory:

Sync history button in the sales

Sync history button in the sales

The items/sales orders that were synced on the particular timestamp will be fetched once again into Zoho Inventory.

Sync Orders and Items from a Custom Timeframe

You can also resync orders and items from a custom date range from amazon. To do so:

  1. Go to the Integrations module on the left sidebar.
  2. Click the eCommerce tab.
  3. Under Amazon integration, click the Sync Manually button.
  4. Choose whether you want to sync Items or Orders from the drop-down.
  5. Choose the Specific Period option from the ‘Fetch records from’ drop-down.
  6. Select the Start Date and the End Date.
  7. Click Initiate Sync to pull your orders or items from Amazon.

    Custom Sync


amazon workflow

Initial Sync
Sync cycle

Fulfilled order sync option in Amazon

Sales Orders
Order Sync

You can choose to sync only the Confirmed orders or both Confirmed and Fulfilled orders from your marketplace to Zoho Inventory. To do so:

Insight: Changes in sync preferences will be applied across all integrated sales channels.

Order sync preference drop-down

Stock Sync

When you create shipments for the orders from amazon, the shipping ​information you have in Zoho Inventory will be automatically updated to your amazon account.


The payment status of the inbound sales order from amazon would be displayed as a comment under the sales order. As amazon supports only paid orders, the payment status under the sales order would be indicated by a comment as Paid.

Disable Amazon Integration

You can disable a integration at any point of time. To do so:

On disabling the integration, your Amazon integration status will be moved to an Inactive state.

Re-enable Amazon Integration

To reactivate your amazon integration:

Data Protection

Amazon’s Data Protection Policy dictates strict standards to protect sensitive information from known or reasonably anticipated threats or hazards to its security and integrity, accidental loss, alteration, disclosure, and all other unlawful forms of processing. We at Zoho Inventory have implemented the following changes to protect customer data:

Manage your Amazon sales and stock updates with Zoho Inventory's Amazon integration