Zoho Inventory

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AfterShip Integration

AfterShip is a third-party shipment tracking service which integrates with Zoho Inventory to fetch and update the real-time status of your shipments from the respective carriers. This serves as alternative to the manual method of tracking shipments for medium to large businesses that ships thousands of orders each day.

This feature is supported only for selective pricing plans in Zoho Inventory and can be used to track Transfer Orders, Manual Shipments and Puchase Receives.

Benefits of integrating with AfterShip:

How it works

AfterShip workflow image

Demo Video

Setting up the integration

  1. Sign in to your Zoho Inventory account.
  2. Go to Settings > Integrations > Shipping.
  3. Zoho Inventory provides two ways to integrate with AfterShip:

Activating AfterShip Integration

1. Use our readily available account

Note: Zoho Inventory only shares the tracking ID, carrier name and shipper account number (for selective carriers) with AfterShip. In this case, you will receive all the shipment related emails through Zoho Inventory and not AfterShip. This will help safeguard the personally identifiable information of your clients.

2. Connect your AfterShip account

Already with AfterShip? It just takes a couple more steps to get started.


Note: If you choose to integrate your AfterShip account, the charges incurred will be settled by you as a direct payment to AfterShip.

Warning: Zoho Inventory shares yours and your customers’ contact information, the shipment details as well as your shipper account number (for selective carries) with AfterShip. In this case, both you and your customer will receive all shipment related updates directly from AfterShip. Duly note that Zoho Inventory is not responsible for any information shared post integrating with AfterShip.

Tracking a manual shipment

Once the integration is successful, you can start keeping your deliveries in check.

Important Note: Please be informed that this integration is meant for tracking manual shipments only.

Option to enable tracking for a manual shipment

If you would like to enable tracking for the untracked shipments, 

Option to enable tracking for a manual shipment

Pop-up window to enter the tracking details

Viewing the Shipment Status

To view the real-time status of shipments,

  1. Open a tracked shipment.
  2. Click the Shipment In Transit button. (Note: The same button appears as Shipment Timeline for shipments that are marked as Delivered.)
  3. A slider tab opens from the right where you can view the current location and the complete timeline of a shipment. A slider tab populating real time shipment status

Note: When the shipment is delivered, AfterShip automatically marks the status as Delivered in Zoho Inventory. If the status is not updated due to some unexpected reasons, you can manually mark it as Delivered.

Deactivating the integration

To deactivate this integration, 

  1. Go to Settings > Integrations > Shipping.
  2. Under AfterShip, click the Deactivate button. Option to disable AfterShip integration