Invoices

An Invoice is a document sent to your client that indicates the products/services sold by you with the payment information that the client has to make.

Learn everything about invoices in Zoho Inventory from here.

Invoices
Invoice payments

Status of Invoices

Status Description
Draft Invoices when created will be in Draft status before being sent to the customer.
Due Invoices once sent to the customer with a due date for payment, will be shown as Sent.
Overdue Once the due date for payment is exceeded, it will be shown as Overdue.
Partially Paid When the payment is made for a part of the items in the invoice, it will be shown as Partially Paid.
Paid Once the payment is made by your customer for the invoice raised, it will be shown as Paid.
Void The status of an invoice becomes Void when you have chosen to void it. This comes in handy when you wish to freeze an invoice due to any errors in it and create a fresh one.

Invoice Workflow Diagram

Invoice workflow


Creating a new Invoice

To create a new invoice:

Method 1: Direct invoicing

Invoice creation buttons

New invoice top half

New invoice bottom half

Method 2: From a sales order

Image of method 2

A new invoice creation form will open up for entering the details for creating a new invoice

Image of new invoice page - top half

image of the bottom of the invoice creation page

Creating invoices for items with serial numbers

If you’re raising a invoice for items which have serial numbers, there are few additional steps that need to be done.

Invoice with serial numbers 1

Bill with serial numbers 2

Bill with serial numbers 3


Raising an invoice for multiple sales orders

If you have several sales orders that haven’t been invoiced yet, you can put them all in the same invoice.

Prerequisite: Sales orders that are invoiced together must be associated to the same customer and all sales orders that need to be invoiced must be in Confirmed state.

Include confirmed Sales order option in invoice

Confirmed Sales Orders

Important Note: * This process is applicable only for direct invoicing. * Sales orders that are marked for drop-shipment/backorder or already have an invoice associated, cannot be included.

Raising an invoice for batch tracked items

Raising a invoice for batch tracked items is just a few additional steps away.

Select batches option in invoice

Selecting batches from the drop-down

Invoice with batches


Importing invoices

To import invoices into your Zoho Inventory account:

menu drop down

upload file page

mapping fields page

preview page


Exporting invoices

To export invoices from your Zoho Inventory account:

menu drop down

export page


Send Invoices to Customers

To send invoices to your customers by email, select the Email button on top of your invoice page.

Image of the email button on top of the invoice tab

Email

screen shot of the email page

Image of the contacts drop down in email page

Image of the add new contact pop up


More Actions with Invoices

All these options can be found in the invoice section of the sales orders.

Prerequisite to perform other actions:

Important Note:

Image of all the other actions associated with invoices in the invoices page

Editing an Invoice:

To edit an invoice:

Saving an invoice as a PDF:
Printing an invoice:
Voiding an invoice:

You can use this to nullify the invoice and the status changes to Void.

Note:You cannot void paid invoices. To do this:

Writing Off an invoice:

You can use this option when the money for a sale made cannot be recovered from a customer. To do this:

Attaching a file to an invoice:

To attach a file for reference to your invoice:

Deleting an invoice:

To delete an invoice:


If you’ve enabled multiple warehouse management for your organization, you’ll have additional capabilities when creating invoices. To know more, click here.


Recording Invoice Payments

You can record payments or charge your customer made manually.

Image of the record payments button and drop down highlighting both the options

Recording payments manually

To do so:

record payments page

You can also choose to send an automated thank you note to the customer by checking on the box near the Send a “thank you” note for this payment field.

Charging a customer

To do so:

charging your customer pop up

Important Note: The Charge customer option is available to you, only if you have integrated with the payment gateway that’s available in your customer’s country.


Payments Received

The payments you receive for your transactions in Zoho Inventory can be viewed below your invoice information when you select a particular invoice.

Image of the payments received tab

You can also view the payments received for a particular invoice by going to the Invoices tab. Open a Paid invoice and scroll down to view the payment details. These can also be edited or deleted from here. Clicking on the payment number # directly opens the receipt in the Payments Received tab.

Details on a payment receipt

Whenever you receive an online payment or when you manually record a payment in Zoho Inventory, the corresponding receipt will be displayed as the Payments Received under the Invoice. You can also view them seperately inside your integrated Zoho Books organization.

The following details will be included,

Managing your payment receipts

image of all the options on top of the payments received page


Importing and exporting invoice payments

Importing invoice payments

To import invoice payment receipts into your Zoho Inventory account:

Menu drop down

upload file

mapping fields

Please Note: You can download the sample file in the import page, to get an idea on how to create the files you need to import.

Exporting invoice payments

To export invoice payment receipts from your Zoho Inventory account:

menu drop down

export page

Note: The files will be saved to your default downloads folder.


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