CRM Help

Standard Fields in Solutions

Following are the list of Zoho defined standard fields available in the Solutions module:

Field Name Description Data type Maximum Limit
Solution Number Display the case ID after creating a solution Number 16 digit
Solution Title* Specify the subject of the solution.This field is mandatory Text box Alphanumeric(255)
Solution Owner Select the name of the user to whom the solution is assigned. Pick list -
Product Name Select the name of the product to which the solution has to be associated. Lookup -
Question* Select the priority of the solution from the drop-down list.This field is mandatory Text box, Alphanumeric Alphanumeric(255)
Answer* Specify solution details.This field is mandatory Text Area -
Status Specify the status of the solution. Pick list -
Created By Displays the person created the solution first time. Date/Time format  
Last Modified By Displays the person modified the solution Date/Time format  
Description Specify any other details about solution. Text box 32000 characters
Comments Specify additional comments about the solution. Text box 32000 characters


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