What's New - Feature updates in Zoho TeamInbox

Event series

2021

Jan

Enhancement

Sort your canned responses better

Under your team settings you can now sort all your canned responses alphabetically or based on the time of creation.

Enhancement

The all new and elegant on-boarding

Our on-boarding steps have become easier now. Get started quickly without any hassle.

2020

Dec

Enhancement

Oauth verification for source email addresses

While creating POP based inbox or using custom SMTP for email forwarding inbox for your Outlook and Office 365 accounts, you can now verify the source in just one click via Oauth. This option is available while editing an existing inbox as well.

Enhancement

Copy thread URL

A unique URL is generated for every thread and comment. You can now copy them by clicking the more icon next to the entity.

Enhancement

Multi select threads to perform bulk activities

Select multiple threads and choose to archive, assign, snooze, trash, delete permanently and mark as read, all at once.

Enhancement

Make 'Send and Archive' button default in the Compose window

Under 'My preferences' in settings, turn on the option to have the Send and Archive button as the default option while composing emails.

Enhancement

Set up custom time preferences for snoozing threads

Under setting create multiple time preferences that you can use while snoozing threads.

Nov

Enhancement

Rename and reorder attachments

Drag and drop files into the attachment uploader, rename and reorder them while composing.

Enhancement

Quick search for tags while applying them to threads

A search bar appears in the drop down when there are too many tags to scroll and pick. Just type in the name and select the tag.

Oct

Enhancement

Custom time option for snoozing threads

Choose your own date and time to set the snooze period for your thread.

Enhancement

Drag and drop email addresses between To and CC fields

In case you've entered an email address in the To field instead of in the CC field, just drag and drop in the CC field. This works vice versa also.

Sep

Features

Forward email threads

In every thread you will now find an option to Forward them to people outside Zoho TeamInbox organization. 

Features

Create Canned responses

Create response templates for frequent queries and let your team use them while composing emails.

Learn more
Features

Mark emails as spam

An option to mark emails as spam and a separate view for spams have been included.

Features

Secure downloads with passwords

Protect your files with passwords while downloading the email attachments. Enable this option from User Preferences under Settings.

Enhancement

Insert HTML code in Signature editor

Design your own signature, insert the HTML code in the editor and share it with your team.

Aug

Features

Shared email inbox

Create shared inboxes and manage incoming emails with your team. Send email copies to Zoho TeamInbox either by enabling email forwarding or via POP.

Learn more
Features

Team collaboration

  • Conduct internal discussions on every thread using comments. @mention teammates to include them in your conversation. Learn more
  • Share email drafts with your team to get peer review and always ensure appropriate responses. Learn more
Features

Inbox management

  • Assign owners to threads to distribute work among the team members. Learn more
  • Archive threads once the conversation has ended to keep your space clean for ongoing conversations. Learn more
  • Snooze threads of lesser priority or those that you want to be reminded of later. Learn more
  • Use tags to group emails based on topics and access information with ease. Learn more
Features

Admin tools

  • Activity log lets the admin keep track of all the happenings in the organization. Learn more
  • User roles and permissions helps admin decide what entities the team members can access. Learn more
New Service

Launching of Zoho TeamInbox

Zoho TeamInbox' web app and mobile apps are now available for public access.

Learn more