What's New - Feature updates in Zoho TeamInbox

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2022

Aug

Prefer attachments at the top or bottom?

Enhancement

Now you can choose where you would like to view the attachments - at the top or the bottom of an email.

Attachments

Jul

Set your favourite theme for a fresh experience

Enhancement

Add some colour and vibrancy to your interface with these new themes and background images that you can choose from the Settings.

Theme

Customize assignee listing

Enhancement

A new addition to personal settings: Set whom you want to be listed under the Assign menu by default. For instance, if you choose inbox members, only members added to the inbox will be listed in the drop-down while assigning a thread.

Assignee Listing

View complete details of an email

Enhancement

Click the More option on a thread and select Show original to view details such as the message ID, the server from which the email was sent, and more. You can also download the full content of an email.

Show original

Jun

Zia Search Implementation

Enhancement

Search information across 20+ Zoho apps such as Mail, Cliq, CRM, Docs, Desk, Books in one go. With this unified search system, fetch all information right inside Zoho TeamInbox without having to switch between multiple applications.

 

TeamInbox

Change your organization admin

Enhancement

The admin of an organization can now make any other member or members of an organization as admins.

 

TeamInbox

5 ways to boost your productivity with shared inboxes

Blogs

The contribution of every single member adds up to the team productivity. Therefore it is important to make tedious processes easier for every individual. Read how you can enhance your team's productivity with our features.

 

TeamInbox

Learn more

Mar

Zoho TeamInbox for Zoho CRM

Integrations

With this powerful integration, you can now view Zoho TeamInbox email threads related to your Zoho CRM leads and contacts from within Zoho CRM. Install our Zoho TeamInbox extension for Zoho CRM from our marketplace

Learn more

Typing indicator in comment section

Enhancement

View who's typing in "Discussions" in real time when someone from your team enters text.

 

TeamInbox

Feb

Configure Personal Inbox

Features

Personal Inbox is your private space within Zoho TeamInbox, where you can configure and connect your individual email account. With personal inbox, you can now manage all your individual emails and shared emails from a single interface. Save the hassle of having to switch applications and increase your productivity with intuitive inbox friendly features such as Snooze, Archive, Response Templates, Share Draft and so on. 

Learn more

Connect emails via IMAP

Features

In addition to POP, you can now connect your inbox with Zoho TeamInbox via IMAP.

TeamInbox

Settings - New appearance

Improvement

Experience the revamped and fresh look of your Settings Page in Zoho TeamInbox. Manage your 'Personal' and 'Organization' settings effortlessly.

Learn more

Export emails

Features

You can now export emails from your shared inboxes in Zoho TeamInbox as a ZIP of EML files.

TeamInbox

Learn more

2021

Oct

Migrate emails from Zoho Mail

Features

If your email is hosted on Zoho Mail, you can now migrate all your emails to Zoho TeamInbox easily. The organization admin or moderator can initiate migration from under the Organization Settings. Enter the source email address and the destination inbox for migrating emails, and you're all set. 

organization

Auto respond from rules

Enhancement

Automate replies based on conditions using rules. Create a response template, set up condition, and choose to send out the response when your condition is met.  

organization

Get reminded to attach files

Enhancement

If you've mentioned about attached files in your email content but have forgotten to attach them, you will receive a system prompt reminding you to attach the relevant files.

organization

Sep

Request read receipt

Features

While composing emails you can choose to 'Ask read receipts' from your recipients. When they receive the email, they will also receive your 'Read Receipt' request, if the email service and client support the feature. Upon accepting the request, you will receive a notification of when the email was read.

organization

Personal sender address

Features

Send out emails from your individual sender addresses and not just from your group addresses. Add your addresses and select them while composing emails.

organization

Open email in new window

Enhancement

You can now choose to open your email content in a separate window. Right click on the thread from the listing and select 'Open in window'.

organization

Product updates inside application

Improvement

View what's new with Zoho TeamInbox from your interface. Click the Announcement icon at the bottom right corner and stay updated about our new features and enhancements.

Aug

Quick Settings

Enhancement

You can now access settings right from the top bar. All your interface setting options are handy here.

organization

Unread info

Enhancement

View the list of members who are yet to read a thread. Find the More menu in your email preview and select the Conversation info option to view the unread info of the thread.

organization

Domain and sender address authentication alert

Improvement

Zoho TeamInbox mandates you to authenticate your domain and sender addresses. If you have not authenticated, you will be reminded to do so in your right pane.

organization

Jul

Analytics

Features

Measure team and individual performance with insightful reports and metrics on Zoho TeamInbox. View detailed reports for a specific inbox or a specific member.

Learn more

Notification preferences

Features

Get alerts on what's happening in Zoho TeamInbox to your registered email address or as a push notification to your mobile or via Zoho Cliq. Choose the events you want to be notified about. 

organization

Learn more

Mobile number variable in signatures

Enhancement

You can now also include user mobile number as a variable in your team signatures. 

organization

Jun

Keyboard shortcuts

Enhancement

Perform actions in Zoho TeamInbox with the help of keyboard shortcuts. Use Shift + / to to view the list of shortcuts you can use.

organization

Quick actions on tag click

Enhancement

In the email preview, click on the tag that it is applied with and view all other conversations that are applied with the same tag. You can also choose to edit or remove it. 

organization

Pop up compose window while making a reply

Enhancement

When you are making a reply in a thread, you can now make the editor full screen by click the pop-up icon in its top right corner. 

organization

May

Quick menu on the email listing

Enhancement

You can now right click on a thread and do actions on it like replying, assigning, snoozing, tagging and a lot more without opening the thread. 

organization

Apr

New inbox creation flow

Improvement

We've made it much more easier for our users to create inboxes with our new creation flow. Create and manage inboxes without hassle.

Learn More

Associate multiple sender addresses

Features

You can now create and associate any number of sender addresses with your inboxes to use them while sending out emails.

organization

Learn More

Mar

Print email content

Enhancement

You can now print your email content. Find the Print icon on the top-right corner of the email.

organization

Add thread followers via rules

Enhancement

One more action added to rules. You can now set up rules to add followers to threads that meet your condition.

organization

Feb

Share draft with specific members

Enhancement

You can now choose teammates you want to share your drafts with. Only these members will be able to edit your draft content. You can also revoke their access anytime. 

organization

Your UI in your language

Enhancement

Under 'My Preferences' in settings, select the language you want to view your UI in. This will be the default language for you.

organization

Jan

Sort your canned responses better

Enhancement

Under your team settings you can now sort all your canned responses alphabetically or based on the time of creation.

organization

The all new and elegant on-boarding

Enhancement

Our on-boarding steps have become easier now. Get started quickly without any hassle.

organization

2020

Dec

Oauth verification for source email addresses

Enhancement

While creating POP based inbox or using custom SMTP for email forwarding inbox for your Outlook and Office 365 accounts, you can now verify the source in just one click via Oauth. This option is available while editing an existing inbox as well.

Copy thread URL

Enhancement

A unique URL is generated for every thread and comment. You can now copy them by clicking the more icon next to the entity.

TeamInbox

TeamInbox

Multi select threads to perform bulk activities

Enhancement

Select multiple threads and choose to archive, assign, snooze, trash, delete permanently and mark as read, all at once.

Make 'Send and Archive' button default in the Compose window

Enhancement

Under 'My preferences' in settings, turn on the option to have the Send and Archive button as the default option while composing emails.

TeamInbox

Set up custom time preferences for snoozing threads

Enhancement

Under setting create multiple time preferences that you can use while snoozing threads.

TeamInbox

Nov

Rename and reorder attachments

Enhancement

Drag and drop files into the attachment uploader, rename and reorder them while composing.

TeamInbox

Quick search for tags while applying them to threads

Enhancement

A search bar appears in the drop down when there are too many tags to scroll and pick. Just type in the name and select the tag.

TeamInbox

Oct

Custom time option for snoozing threads

Enhancement

Choose your own date and time to set the snooze period for your thread.

TeamInbox

Drag and drop email addresses between To and CC fields

Enhancement

In case you've entered an email address in the To field instead of in the CC field, just drag and drop in the CC field. This works vice versa also.

TeamInbox

Sep

Forward email threads

Features

In every thread you will now find an option to Forward them to people outside Zoho TeamInbox organization. 

TeamInbox

Create Canned responses

Features

Create response templates for frequent queries and let your team use them while composing emails.

Learn more

Mark emails as spam

Features

An option to mark emails as spam and a separate view for spams have been included.

TeamInbox

Secure downloads with passwords

Features

Protect your files with passwords while downloading the email attachments. Enable this option from User Preferences under Settings.

TeamInbox

Insert HTML code in Signature editor

Enhancement

Design your own signature, insert the HTML code in the editor and share it with your team.

TeamInbox

Aug

Shared email inbox

Features

Create shared inboxes and manage incoming emails with your team. Send email copies to Zoho TeamInbox either by enabling email forwarding or via POP.

Learn more

Team collaboration

Features
  • Conduct internal discussions on every thread using comments. @mention teammates to include them in your conversation. Learn more
  • Share email drafts with your team to get peer review and always ensure appropriate responses. Learn more

Inbox management

Features
  • Assign owners to threads to distribute work among the team members. Learn more
  • Archive threads once the conversation has ended to keep your space clean for ongoing conversations. Learn more
  • Snooze threads of lesser priority or those that you want to be reminded of later. Learn more
  • Use tags to group emails based on topics and access information with ease. Learn more

Admin tools

Features
  • Activity log lets the admin keep track of all the happenings in the organization. Learn more
  • User roles and permissions helps admin decide what entities the team members can access. Learn more

Launching of Zoho TeamInbox

Features

Zoho TeamInbox' web app and mobile apps are now available for public access.

Learn more