Live webinars

Dive into a world of learning, from industry insights and best practices to product overviews and tips to help you make the most of SalesIQ.

Day
Time
Title
  • 1st Thursday of every month
    9:30 AM PDT
    1st Thursday of every month
    4:30 PM GMT
    1st Thursday of every month
    10:00 PM IST
    Get started with Zoho SalesIQ: A beginner's overview

    Zoho SalesIQ is a holistic support and engagement platform that helps you guide your customers through all stages of the customer life cycle. Join us for a comprehensive webinar designed to help you gain insights on Zoho SalesIQ and how it can help your business.

    Agenda:
    • Introduction to Zoho SalesIQ
    • Customer engagement trends and leveraging Zoho SalesIQ for staying ahead
    • Navigating the Zoho SalesIQ Dashboard
    • Modes of customer engagement available in Zoho SalesIQ
    • Learn to set up and manage operators, brands, and departments in Zoho SalesIQ
    • Leverage Zoho SalesIQ's chatbot to automate customer support
    • Resources and routing tools in Zoho SalesIQ to optimize your engagement
    • Integrations and other advanced features of Zoho SalesIQ
  • Wednesday, June 19, 2024
    9:30 AM PDT
    Wednesday, June 19, 2024
    4:30 PM GMT
    Wednesday, June 19, 2024
    10:00 PM IST
    Scaling customer support for 100 to 100 Million customers

    Dhinesh Khanna Ramalingam, Zoho's Global Head of Customer Success, will share his two decades of customer support and success journey with Imran Aslam, Zoho SalesIQ's Lead of Product Support. They'll explore the evolution of Zoho's customer support over the past decades and scale it for 100 to 100 Million customers.

    Session agenda:
    • Introduction - A recap of two decades
    • Zoho's growth from startup to enterprise
    • Scaling customer support teams
    • Tools that helped fuel the growth
    • AI in customer support
    • Bot blast
  • Thursday, May 30, 2024
    9:30 AM PDT
    Thursday, May 30, 2024
    4:30 PM GMT
    Thursday, May 30, 2024
    10:00 PM IST
    Data to Insights: Unlocking the analytics potential of Zoho SalesIQ

    In this webinar, we will be diving into the different ways of analyzing the Zoho SalesIQ data. We will cover the analytics available on SalesIQ with Reports 2.0, and also take a look at Zoho SalesIQ's integration with Zoho Analytics and Google Analytics for extensive visualization dashboards.

    Session agenda:
    • Overview of Zoho SalesIQ
    • Analytics on SalesIQ: Reports 2.0
    • Understanding the Zoho SalesIQ + Zoho Analytics integration
    • A brief look at the SalesIQ + Google Analytics integration and other supported analytics platforms
    • Q/A session
  • No upcoming live webinars