Do you run an ecommerce store?
Expanding your ecommerce stores to a global audience may sound daunting, especially when you consider the efforts, time, and resources involved. Meet your business needs and refine your selling strategy using online forms.
Sell faster and smarter
It takes more than just an ordinary form builder to capture and reflect your brand's style. With Zoho Forms' advanced features and automated workflows, you can build interactive forms that help you sell products, nurture customers, and much more.
Zoho Forms: Your one-stop ecommerce forms solution
Expanding your ecommerce stores to a global audience may sound daunting, especially when you consider the efforts, time, and resources involved. Meet your business needs and refine your selling strategy using online forms.
- Website embedding
- Form themes
- Native mobile app
- Subforms
- Custom receipts
- field types
- Analytics & reports
- Multiple payment gateways
- Calculation fields
- Data validation
- Spam prevention
- e-Signatures
Recipe for a great ecommerce order form
- Capture contact information, addresses, and special instructions
- Use question types that accommodate a variety of responses
- Calculate and present the total costs of products/services right away
- Collect payments and trigger workflows upon receipt
Strengthen and simplify your ecommerce store
Calculation, collection, and checkout
Instantly calculate the total cost of a purchase, get paid, and offer customers a seamless checkout experience. Create a secure payment collection process with your preferred gateways and let customers pay through forms, right after choosing what to order. Trigger workflows only upon successful payment.
How to collect payments and close order deals
Apply promo codes and discounts
Perform data-driven calculations based on user inputs, and provide customized payment totals. Process discount percentages and deliver a unique and streamlined experience to each customer.
Instant order notifications
Get notified instantly when a new order comes in, and also when its status is updated! Choose to be notified by email, Microsoft Teams message, SMS, or push notification.
Forms that match your store's vibe
Convey professionalism by creating a consistent experience for your visitors, from your website to your order forms. With our theme builder, you can create branded forms that reflect your style and aesthetic, and include your logo to build trust.
How to personalize forms
Stand out with custom URLs
Create easy-to-remember form URLs that contain your company or brand name. Custom form domains help you build trust with respondents.
Give customers a great checkout experience
Customer confirmation emails
Email Order Receipts to your customers after successful purchases. You can even design a workflow that creates invoices/receipts from form data automatically and sends them to customers.
Thank you page
Display an attractive success message when a form is submitted. Auto-generate personalized PDFs with the order details, and let your customers download it directly from the Thank You page. You can also redirect customers to a feedback form to share their experiences.
Track and nurture your customer base
Capture leads in your CRM system
They loved your brand, so why not encourage them to shop again? Send customer contact information to your CRM system. This way, you can keep in touch with loyal customers about new releases and sales.
Check out our Zoho CRM integration
Track where your customers come from
Track ad campaign traffic and learn how your customers found your forms. Measure completed form submissions as goals in Google Analytics or Facebook Pixel and analyze your campaign's success. Understand how respondents interact with your e-commerce form using Google Tag Manager (GTM).
