Frequently Asked Questions
What is Zoho SalesIQ?
Zoho SalesIQ is easy-to-use, quick-to-implement live chat software with the power to transform the way you interact with and support your customers. Stocked with the tools you need to deliver fast, efficient customer support directly from your website. With Zoho SalesIQ, you can leverage every visit to your website into an opportunity to wow your customers.
How does SalesIQ identify visitors?
Many of us have the doubt that how do I know the identity of the visitor accessing my website? Here is the answer, how SalesIQ helps you to differentiate and identify each visitor on your website. Click here to know more.
Why chat widget goes offline?
The chat widget on your website helps you to connect with your visitors via chat. If the chat widget is hidden or grayed out, the visitor will not be able to reach you for help. Some common reasons why your chat widget goes offline.
What is an embed and how do I use it? Where can I place an embeddable button?
Think of an embed as the location where you install a click-to-chat button, through which your customers connect directly with you. All you have to do is copy and paste each embed's specific code from your dashboard to where you want it to appear on your website. Because embedding these widgets is the only thing between you and live interaction with your customers, we made it easy-as-pie to create, customize and implement multiple widgets and add live chat connectivity to anywhere and everywhere your customers explore.
Can I customize my chat window?
Of course you can, in fact customize every last detail. We want your Zoho SalesIQ to be uniquely yours, so we made customizing your chat buttons and windows ridiculously straight-forward. You can even upload your own custom CSS coding to make your live chat window look however you wish.
How much does Zoho SalesIQ cost?
No matter your size or needs, there is a version of Zoho SalesIQ for your budget. While you can start connecting with your customers and website visitors for free, we have multiple paid plans for you to choose from, starting with our Basic plan at $19 a month for 3 agents, perfect for a small team. As you grow, we are ready to grow with you, and because you are free to change between our plans or cancel at any time, you have the freedom to always find the perfect fit.
What features are available in Zoho SalesIQ?
Engineered from scratch to be the small business live customer support solution, Zoho SalesIQ comes full of powerful features.
Zoho SalesIQ enables you to identify your website visitors as follows:
- Chat with multiple customers, from different websites, departments, or even companies from the same easy-to-use dashboard.
- Robust in-chat features for you and your customers: two-way file sharing, IP block spammers, ability for your customers to e-mail themselves transcripts.
- Canned messages to swiftly handle common questions and scenarios and save more of your valuable time.
- Customer Support's Crystal Ball: gaze into the future and see what your customers type as they type it and magically make custom solutions appear before they ever hit submit.
- Transfer chats to the best-equipped agent.
- Create roles and allow supervisors to monitor chats to ensure consistent customer support, with the ability to step in and help when needed.
- Powerful pre-built reports, detailed agent's performance reports, and daily statstics delivered straight to your inbox.
- Collaborative customer support. Use inter-agent chats and portal wide discussions to get your team working together.
- Jabber/XMPP support: chat wherever and whenever from Jabber protocol supported chat apps on all your mobile devices.
- Easy-to-use, to setup, and to customize.
What other Zoho services does Zoho SalesIQ integrate with?
Built by the leading provider of cloud-based software for small businesses, to be the Small Business Live Chat program, Zoho SalesIQ is the perfect addition to Zoho's comprehensive suite of online business, productivity and collaboration applications. Team Zoho SalesIQ up with Zoho Support—a powerful help desk solution, to bring all of your customer support interactions into one organized platform.
Can I keep spammers and harrassers out of my chats?
We built Zoho Zoho SalesIQ to connect you with your customers and prospective customers, not spambots or those bent on harassing you. We give you the power to block both directly from their IP address so they will no longer abuse you or your employees time.
How secure is my data?
At Zoho we take your security and privacy extremely seriously. Protecting your data is our number one priority, and we work tirelessly to maintain the utmost level of security at every level. Youc can learn more about Zoho's committment to security here.
What browsers does Zoho SalesIQ work best with?
For best results, we recommend using Chrome (22+), Safari (5+), Firefox (16+) or Internet Explorer (9+).
What about a free trial?
Of course you can have a free trial. We would love for you to take a spin of Zoho SalesIQ for 15 days, and unleash the power of instaneous customer support. Get started right away.
How can I start connecting with my customers today?
Create your Zoho SalesIQ account now and start chatting with your customers and delivering immediate support.