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PRICING (plus tax, as applicable)

Billed Annually/month/month/monthFree
Billed MonthlyFree

Features

How many authorized users each plan includes.

Included Operators
10532

How much it costs per month to add operators beyond the amount a plan includes.

Cost per additional operators per month
--
CHATBOTYesYesYes-

LIVE CHAT ORGANIZATION

Total number of daily unique visitors that you can track from your Zoho SalesIQ per month

Number of visitor tracked per month
200 K50 K10 k5 k

Web Embeds are the portals you create, configure and add to a specific webpage that customers use to launch live chats with you.

Number of Web Embeds ( Custom embeds)
25531

Total number of unique chats you can have with visitors from your Zoho SalesIQ each month.

Chat Volume per month
UnlimitedUnlimited1000 chat conversations 100 chat conversations

Group your agent into departments for a better Live Support operation. Visitors can pick a relevant department before chatting

Department
251031

Create your own automated chat triggers based on your business needs.

Intelligent Trigger
25103-

Set rules to assign your website visitors to specific operators.

Visitor Routing
25103-

Add operators to your Zoho SalesIQ in one of three roles (Associate, Supervisor or Administrator). Roles give different permissions to access data and configure your operation

Different Roles and Permissions
YesYesYesYes

View the archives of all visitors who have chatted with your Zoho SalesIQ.

Chat history
UnlimitedUnlimitedUnlimited30 days

WEBSITE VISITOR TRACKING

None of your website visitors are anonymous with this integration. Clearbit provides highly insightful data on your visitors' organisation, industry, business size, annual revenue and much more

Anonymous website visitor identification (with Clearbit integration)
YesYesYes-

Get the list of all your website visitors. Use 20+ rules to segment and piroritize them.

Website visitor history
YesYesYesYes

Export website visitors lists into .Csv or .Xls files. Easy to import into your email campaign platform.

Export website visitor list
YesYesYesNo

Prioritize the list of your website visitors based on their sales readiness even after they have left your website.

Attach Lead scores to your website visitors
YesYesYesYes

IN CHAT FEATURES FOR OPERATORS

Tabbed organization allows agents to easily chat with up to 9 visitors at one time.

Tabbed organization - handle multiple chats
YesYesYesYes

While chatting, get an automatic, accurate picture of a visitor with detailed info that helps you move quicker and provide tailored, higher-quality customer support.

Advanced visitor information
AdvancedAdvancedAdvancedBasic

The ability to share files with your visitors, to quickly give them access to the solutions they need.

In chat file sharing
YesYesYesYes

See a visitor's message as they type it, not when they ultimately hit submit, and get a head-start on finding their solution.

Future View
YesYesYesYes

Quickly launch canned messages--pre-programmed responses to common questions, instructions, etc--to save you time and deliver customers the solutions they crave.

Canned Messages for quick strikes
YesYesYesYes

Because sometimes may not be the most qualified to be answering a particular question--or you might just need a break--easily transfer any chat to another operator. Unlock the synergetic power of your teams.

Transfer chats to other operators
YesYesYesYes

Don't waste your valuable time with spammers or harassers, block them from ever hogging your resources again, straight from their IP address.

IP block spammers or harassers
YesYes--

Don't waste time waiting around, we give you options to end chat sessions--either end immediately after a great chat, or choose to end a stalled chat after a defined amount of inactivity. The session is not terminated in case the visitor responds within the defined time.

End your session smartly
YesYesYesYes

Easily add linked notes during a chat about a customer, how the chat is going, or a particular issue you want to check into later.

Add and view notes to a chat
YesYesYesYes

You can set a language for your own and chat with customers from different region using the translation.

Translation Support
Yes---

LIVE CHAT FOR YOUR CUSTOMERS

Never has it been this easy for your customers to connect with customer support. In one-click, from the pages they are already visiting they are engaging with you and getting the answers they need--quickly.

Easy to connect
YesYesYesYes

Customers are able to chat with you from the page they are already on, in a clean unobtrusive chat window.

Chat without leaving their current window
YesYesYesYes

Even when all your agents are offline, customers can click-to-connect and leave a message, which you can easily respond to.

Offline messaging
YesYesYesYes

Customers can quickly find answers from help articles and FAQs available in the chat window.

Articles
YesYesYes-

View all past conversations with operators in the chat window.

Conversation view for past chats
YesYesYesYes

Customers can quickly share screenshots (or other files) with you, within the chat window, so you can better understand their issues.

Easily upload files to operators
YesYesYesYes

Customers are able to share their feedback immediately after a chat is complete, leave their comments about your operators and their service.

Voice their feedback
YesYesYesYes

Customers can rate their operator after a live chat is completed, so you can view how well your operation is wowing your customers.

Ability to rate their operator
YesYesYesYes

Customers can easily keep a record of the live chat by e-mailing themselves a transcript from within the chat window. They can also print a copy if desired.

E-mail themselves a transcript
YesYesYesYes

CUSTOMIZE YOUR LIVE CHAT SOFTWARE

Because one-size fits none, you have different options of how you place chat widgets on your sites. Buttons, float-windows or personalized boxes--you choose where and how you want to reach out to your customers.

Multiple embed options
YesYesYesYes

For each embed you have the power to customize how it looks, colors, shape, icon, orientation and of course the text your customers see.

Customize your embed's appearance
YesYesYesYes

Configure the chat window your customers see to fit in with your brand and website.

Customize the look and feel of your chat window
YesYesYesYes

Upload your own, custom CSS code to further configure your live chat window.

Advanced customization - chat window with CSS
YesYesYesYes

Upload your company's logo so you, and your customers can see your branding in your Zoho SalesIQ and chat windows.

Brand your Zoho SalesIQ
YesYesYesYes

Easily upload photos of your operators, and let your customers see who are they are chatting with to give your live chat operation a more personal feel.

Add your operators' photos for a personal touch
YesYesYesYes

Create and customize and add chat embeds to all of your brands or web domains. Support customers coming from different sites from one, organized dashboard.

Multiple brands, web domains, products
YesYesYes-

Configure custom embeds to route chats to a specific department or operator. With Zoho SalesIQ you can configure and organize your live chat operation in whatever shape you want.

Route chats to specific operators or departments
YesYesYes-

You can configure the e-mail communications based on Department. Your Zoho SalesIQ can automatically send, to keep you, your agents, and others in your company informed of important data.

Department based Email Configuration
YesYes--

ADVANCED LIVE CHAT FEATURES

View and monitor ongoing live chats to ensure all aspects of your customer support operation are meeting your standards. Set up monitors that let you view all chats from a defined visitor, agent or from a specified IP address.

Monitor live chats
YesYes--

This setup allows you to configure your embeds to go offline during non business hours.

Business Hours
YesYesYes-

Get information on all prospects right within your mail app for contextual responses

Email Genie
YesYesYesYes

With mobile chat support, you can configure agents to chat with customers from their mobile devices. Use any chat client that supports the Jabber protocol to chat from anywhere you choose

Chat with customers from mobile devices
YesYesYesYes

Configure in your browser to receive notifications of new chats directly from your desktop, so you don't have to be in your Zoho SalesIQ window to be alerted of what is going on.

Receive desktop notifications
YesYesYesYes

Integrate Zoho SalesIQ with leading analytics platforms (Google Analytics, Clicky, KissMetrics Optimizely, Woopra, Piwik,MixPanel, HubSpot) and start collecting live chat related data into your analytics software.

Analytics Integration
YesYesYes-

Integrate with your existing Zoho CRM account and give your team instant access to your customer database. Unify your customer interactions and give your team the tools and information to deliver instant happiness.

Zoho CRM Integration
YesYesYes-

Integrate with your existing Zoho Desk account and give your team instant access to your Ticketing Service. Unify your customer interactions and give your team the tools and information to deliver instant happiness.

Zoho Desk Integration
YesYesYesYes

Conduct remote support sessions in real-time by allowing users to share their screen with you. Upto one session per day per user is free across all plans.

Zoho Assist integration
YesYesYes-

Improve both sales and support by leveraging Salesforce data available within your SalesIQ dashboard

Salesforce CRM integration
YesYesYes-

THE ZOHO SALESIQ DASHBOARD

Quick access to your Zoho SalesIQ's fellow operators lets you communicate, collaborate and thrive.

Inter-operator chat
YesYesYesYes

Share important information, tips and tricks, updates or best practices with all your agents through Zoho SalesIQ's convenient message board. Agent's can view the information and participate in discussions without ever leaving the live chat they are in.

Portal wide message board
YesYesYesYes

Get automatically updated on the status of your Zoho SalesIQ with the notification center, whatever you are working on or viewing, you get informed of your Zoho SalesIQ's vitals.

Notification Center
YesYesYesYes

You always have the ability to do a quick, powerful search, regardless of where in your Zoho SalesIQ you are.

Easy access to integrated search
YesYesYesYes

Like the chat programs you are familiar with, easily update your status to Available or Busy, to ensure you only receive chat requests when you are able to handle them.

Update your status
YesYesYesYes

REPORTING

Get a detailed picture of how your live chat operation is running, with pre-built dashboards to give you reports on your business overview, visitors and agents.

Powerful pre-built reports and dashboards
YesYes--

View how a specific agent is performing, with reports built directly into each agent's profile.

Operator Performance Reports
YesYes--

Gain insights into number of intelligent triggers initiated and responded. Understand new Vs returning visitors and average time spent by them on your webpages.

Tracking dashboard
yesyes--

Detailed insights about your website visitors, top agents and peak activity hours.Delivered right into your inbox.

Monthly reporting
yes---

Never miss a beat on your website and get granular insights on a daily basis about the activity on your website.

Daily report
YesYesYes-
Weekly reportyesYes--

Automate reports and get them delivered right into your inbox.

Schedule your reports
yesyesyes-

Pick the website metrics that makes a difference to your business and automate multiple reports.

Number of reports that can be scheduled
1053-

Use desktop apps on Mac, Windows or Ubuntu for a browser-free experience.

DESKTOP APPS
Yesyesyesyes

Add live chat to your IOS and Android mobile applications and connect with your app users in real-time

MOBILE SDK
YesYesYesYes

Add-ons

Track/Month Unit/Month
100K
200K
500K
1M
2M
5M