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Zoho SalesIQ - Plan Comparison

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PRICING
 
Billed AnnuallyFree /month /month /month
Billed MonthlyFree
FEATURES
The number of authorized users that can be added.Operator seats included3111
The number of websites in which you can add the Zoho SalesIQ code. You can purchase more brands as an add-on.Brands1111
Personalize your Zoho SalesIQ account by replacing the default logo and favicon with that of your company's.BRANDING
Company favicon-YesYesYes
Company logo-YesYesYes
FOR OPERATORS
Grant appropriate roles (Associate, Supervisor, or Administrator) with varying permissions to your operators.Roles and permissionsYesYesYesYes
The total number of unique chats you can have with visitors from your Zoho SalesIQ account each month.Chat volume per month1001000UnlimitedUnlimited
Group operators into departments for routing incoming chats to them.Departments13 + (number of brand purchased x 3)5 + (number of brand purchased x 3)25 + (number of brand purchased x 3)
The number of rules you can set up to automate chat triggers based on your business needs.Proactive chat trigger rules-310100
The number of rules you can set to route incoming chats to different operators based on the criteria of your choice.Chat routing rules-310100
The number of rules you can set to assign your website visitors to specific operators.Visitor routing rules-31025
Stop spammers from accessing the chat widget on your website by blocking their IP addresses.Block IP--YesYes
Give your team a professional workplace by creating a list of terms you deem abusive and configuring chat closure or block IP when they come up in a chat. Profanity Management---10 libraries
Automatically get chats translated to a language you're fluent in and get your responses translated to your customer's language.Chat translation---Yes
Transfer chats to other operators when you encounter questions that are beyond your area of expertise.Chat transfer-YesYesYes
Add another operator from your team to an ongoing live chat conversation.Group chat with customers-YesYesYes
View the chat archives of all visitors who've had a chat with your team.Chat history30 daysUnlimitedUnlimitedUnlimited
Set an upper limit on the number of chats that are assigned to each of your operators at a time.Concurrent chat limityesYesYesYes
Configure your chat window on each of your websites to go offline after work hours. Customers can still leave you an offline message that you can address later.Brand-specific business hours-YesYesYes
Configure the email addresses you want to use when sending visitors email responses and chat transcripts, as well as which email address will receive customer feedback, missed chat alerts, or alerts when agents block an IP.Department based email configuration--YesYes
Email templates-2550Unlimited
Get more information about your visitor's company without any third-party integrations.Company profile enrichment using Zia---Yes
Monitor ongoing live chats by your operators to ensure all aspects of your customer communication meets your standards.Operator chat monitoring--YesYes
WEBSITE VISITOR TRACKING
View a real-time list of all your website visitors along with their status, grouped into four segments with varying priority levels based on the criteria you define.Live tracking dashboardYesYesYesYes
The total number of unique visitors that you can track from your Zoho SalesIQ account per month. You can extend this by purchasing an add-on.Number of visitors tracked per month10K50K100K200K
Gauge your prospects' sales-readiness based on your own criteria. Lead scoring rules-2525100
Set up rules to rank your B2B leads based on criteria like industry, company size, number of visits by employees of the company, and more.Company scoring rules-2525100
CHATBOTS
Custom chatbots-1510
An NLP-driven chatbot powered by our own AI technology, Zia, to understand common customer queries and answer them using your resource library.Answer BotZia---Yes
PEOPLE
Get an overview of all the visitors who have visited your website and their details.VisitorsYesYesYesYes
Get a list of visitors who've left you their contact information such as email address, phone number, etc. that can be used to perform a follow-up.ContactsYesYesYesYes
For easy B2B contact management, get a list of all companies whose employees have initiated a chat with you, along with enriched company details.Company-YesYesYes
Export the data on your people module into .csv or .xls files. Export People data--YesYes
FOR YOUR CUSTOMERS
Let customers leave a message, even when all your agents are offline, which you can easily respond to at a later period. Offline messagingYesYesYesYes
Give customers access to all past conversations they've had with your operators, as individual conversations right within the chat window.Visitor-side chat history-YesYesYes
Allow visitors to reopen a closed chat to seek further assistance on the issue with context.Reopen a chat-YesYesYes
Give customers the authority to mask their credit card number when shared over your live chat. This feature masks all but the last four digits of the number, replacing them with an X.Credit card maskingYesYesYesYes
MEDIA
Share files with your visitors, to quickly give them access to the solutions they need.File sharingYesYesYesYes
Make and receive audio calls from your website visitors right from the chat window.Click to call-YesYesYes
Aid customers visually by sharing your screen. You can also ask them to share their screen to understand their issue better and provide instant help.Screensharing-YesYesYes
RESOURCES
Compose documents like product details, policies, and instructions that customers can view right from the chat window. Your Answer Bot can also suggest these to visitors in response to a query.Articles-1001000Unlimited
Provide responses to common questions that your Answer Bot and operators can use to directly answer visitor queries. FAQs-501000Unlimited
Questions unanswered by your Answer Bot are automatically recorded along with the number of occurrences so your team can keep your resources module up to date.UAQ---Yes
Quickly launch canned replies—pre-programmed responses to common questions—to save time and deliver quick solutions to customer questions.Canned replies252510005000
Give your Answer Bot a human touch by adding a library of engaging phrases to facilitate friendly interaction with customers.Small talks---10
Create a library of terms related to your domain, along with alternates, so your Answer Bot is well-trained to respond when customers use industry jargon.Business terms---Yes
CHANNELS
Give your visitors a gateway to instantly reach out to you by adding live chat to your website.WebsiteYesYesYesYes
Add live chat to your iOS and Android mobile applications and connect with your app users in real time.Mobile appYesYesYesYes
Add a chat widget to your email signature so prospects can chat with you right from their inbox.Email Signature-yesYesyes
Provide seamless support to customers who've subscribed to your business's telegram bot.Telegram--Yesyes
Provide seamless support to customers and engage new leads visiting your Facebook page through your business's Facebook MessengerFacebook Messenger--Yesyes
Integrate Whatsapp Business to your brand on SalesIQ and extend instant support to customers on their favorite instant messaging channelWhatsapp--Yesyes
CUSTOM TOOLS
Create custom app integrations to access your third party tools and data within SalesIQ.Widgets--3050
Map your brand-specific third-party apps and data to the relevant brand.Brand-specific widgets--35
Create and manage the data fields to be displayed in your widgets and their specific actions using form controllers.Form controller--10100
Set up webhooks to receive updates about organization structure modifications like changes in operators, departments, etc.Admin webhooks---3
Set up webhooks to receive updates about customer data modifications changes in initiated chats, customer details, etc.Data webhooks---10
Get reports on your visitor stats and operator performance, top agents, and peak activity hours delivered right to your inbox.REPORTS
Daily reportsYesYesYesYes
Weekly stats--YesYes
Monthly stats--YesYes
PLUGINS
WordpressYesYesYesYes
OpenCartYesYesYesYes
JoomlaYesYesYesYes
Drupal 7YesYesYesYes
Drupal 8YesYesYesYes
OSCommerceYesYesYesYes
Cs-cartYesYesYesYes
MagentoYesYesYesYes
WooCommerceYesYesYesYes
PrestaShopYesYesYesYes
SharepointYesYesYesYes
FacebookYesYesYesYes
INTEGRATIONS
Integrate Zoho SalesIQ with your Zoho CRM account and give your team instant access to your customer database.Zoho CRMYesYesYesYes
Integrate Zoho SalesIQ with your Zoho Desk account and give your team instant access to all your customer support interactions.Zoho DeskYesYesYesYes
Conduct remote support sessions in real-time by allowing users to give you access to their screen. You get up to one session per day per user for free across all plans.Zoho AssistYesYesYesYes
Turn your Zoho SalesIQ reports into actionable insights by integrating with Zoho Analytics.Zoho Analytics--YesYes
Track visitors landing on your website from your email campaigns and add warm leads directly from SalesIQ to relevant mailing lists.Zoho CampaignsYesYesYesYes
Integrate your MailChimp account with Zoho SalesIQ to identify the traffic your website receives through marketing emails and targeted campaigns.MailChimp-YesYesYes
Get a complete view of all your support interactions logged in one, organized database by integrating you Zendesk account with Zoho SalesIQ.Zendesk-YesYesYes
Improve both sales and support by leveraging your Salesforce CRM data available within your Zoho SalesIQ dashboard.Salesforce CRM-YesYesYes
Get complete details of all your visitors, including their organization, industry, business size, annual revenue and much more.ClearBit-YesYesYes
Get complete details of all your visitors, including their organization, industry, business size, annual revenue and much more.Leadberry-YesYesYes
Start outbound calls directly to your prospects’ and customers’ phone number right from your SalesIQ window. We support 106 major cloud telephony providers including RingCentral, Jive, and Amazon Connect.Cloud telephony and PBX---Yes
Use Zoho SalesIQ on Mac, Windows or Ubuntu desktops for a browser-free experience.DESKTOP APPSyesyesyesYes
With the Zoho SalesIQ mobile app, operators can chat with customers from their mobile devices.OPERATOR MOBILE APPYesYesYesYes
Get a live feed of your website visitors, customer behavior, popular pages, top-performing departments, and more as easy-to-read graphs, charts, and tables, on your TV screen.APPLE TV APP--Access on 10 devicesAccess on 100 devices

Customize your plan with optional add-ons

Add-ons
Price/month billed monthly
Price/month billed annually
Brand
Custom chatbot
Additional visitor tracking (visitors/month)
100K
200K
500K
1M
2M
5M