Compare and choose your Zoho SalesIQ Plan

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PRICING (plus tax, as applicable)
Billed Annually /month /month /monthFree
Billed MonthlyFree
Features
How many authorized users each plan includes. Included Operators10532
How much it costs per month to add operators beyond the amount a plan includes.Cost per additional operators per month--
GDPR configurations are available within Zoho SalesIQ. GDPR ConfigurationsYesYesYesYes
CHATBOTYesYesYes-
LIVE CHAT ORGANIZATION
Total number of daily unique visitors that you can track from your Zoho SalesIQ per month Number of visitor tracked per month200 K100 K50 K5 K
Websites are the portals you create, configure and add to a specific webpage that customers use to launch live chats with you. Number of Websites ( Custom embeds)25531
Total number of unique chats you can have with visitors from your Zoho SalesIQ each month. Chat Volume per monthUnlimitedUnlimited1000 chat conversations100 chat conversations
Group your agent into departments for a better Live Support operation. Visitors can pick a relevant department before chatting Department25531
Create your own automated chat triggers based on your business needs. Intelligent Trigger25103-
Set rules to assign your website visitors to specific operators. Visitor Routing25103-
Add operators to your Zoho SalesIQ in one of three roles (Associate, Supervisor or Administrator). Roles give different permissions to access data and configure your operation Different Roles and PermissionsYesYesYesYes
View the archives of all visitors who have chatted with your Zoho SalesIQ. Chat historyUnlimitedUnlimitedUnlimited30 days
You can set the concurrent chat limit. Set Concurrent Chat limitYesYesYesYes
WEBSITE VISITOR TRACKING
None of your website visitors are anonymous with this integration. Clearbit provides highly insightful data on your visitors' organisation, industry, business size, annual revenue and much more Anonymous website visitor identification (with Clearbit integration)YesYesYes-
Get the list of all your website visitors. Use 20+ rules to segment and piroritize them. Website visitor historyYesYesYesYes
Export website visitors lists into .Csv or .Xls files. Easy to import into your email campaign platform. Export website visitor listYesYesYes-
Prioritize the list of your website visitors based on their sales readiness even after they have left your website. Attach Lead scores to your website visitorsYesYesYesYes
IN CHAT FEATURES FOR OPERATORS
Tabbed organization allows agents to easily chat with up to 9 visitors at one time. Tabbed organization - handle multiple chatsYesYesYesYes
While chatting, get an automatic, accurate picture of a visitor with detailed info that helps you move quicker and provide tailored, higher-quality customer support. Advanced visitor informationAdvancedAdvancedAdvancedBasic
The ability to share files with your visitors, to quickly give them access to the solutions they need. In chat file sharingYesYesYesYes
See a visitor's message as they type it, not when they ultimately hit submit, and get a head-start on finding their solution. Future ViewYesYesYesYes
Quickly launch canned messages--pre-programmed responses to common questions, instructions, etc--to save you time and deliver customers the solutions they crave. Canned Messages for quick strikesYesYesYesYes
Because sometimes may not be the most qualified to be answering a particular question--or you might just need a break--easily transfer any chat to another operator. Unlock the synergetic power of your teams. Transfer chats to other operatorsYesYesYesYes
Don't waste your valuable time with spammers or harassers, block them from ever hogging your resources again, straight from their IP address. IP block spammers or harassersYesYes--
Don't waste time waiting around, we give you options to end chat sessions--either end immediately after a great chat, or choose to end a stalled chat after a defined amount of inactivity. The session is not terminated in case the visitor responds within the defined time. End your session smartlyYesYesYesYes
Easily add linked notes during a chat about a customer, how the chat is going, or a particular issue you want to check into later. Add and view notes to a chatYesYesYesYes
You can set a language for your own and chat with customers from different region using the translation. Translation SupportYes---
Your prospects can chat with you right from their inbox. Signature Live Chat /Live Chat for EmailsYesYesYesYes
LIVE CHAT FOR YOUR CUSTOMERS
Never has it been this easy for your customers to connect with customer support. In one-click, from the pages they are already visiting they are engaging with you and getting the answers they need--quickly. Easy to connectYesYesYesYes
Customers are able to chat with you from the page they are already on, in a clean unobtrusive chat window. Chat without leaving their current windowYesYesYesYes
Even when all your agents are offline, customers can click-to-connect and leave a message, which you can easily respond to. Offline messagingYesYesYesYes
Customers can quickly find answers from help articles and FAQs available in the chat window. ArticlesYesYesYes-
View all past conversations with operators in the chat window. Conversation view for past chatsYesYesYesYes
Customers can quickly share screenshots (or other files) with you, within the chat window, so you can better understand their issues. Easily upload files to operatorsYesYesYesYes
Customers are able to share their feedback immediately after a chat is complete, leave their comments about your operators and their service. Voice their feedbackYesYesYesYes
Customers can rate their operator after a live chat is completed, so you can view how well your operation is wowing your customers. Ability to rate their operatorYesYesYesYes
Customers can easily keep a record of the live chat by e-mailing themselves a transcript from within the chat window. They can also print a copy if desired. E-mail themselves a transcriptYesYesYesYes
CUSTOMIZE YOUR LIVE CHAT SOFTWARE
Because one-size fits none, you have different options of how you place chat widgets on your sites. Buttons, float-windows or personalized boxes--you choose where and how you want to reach out to your customers. Multiple embed optionsYesYesYesYes
For each embed you have the power to customize how it looks, colors, shape, icon, orientation and of course the text your customers see. Customize your embed's appearanceYesYesYesYes
Configure the chat window your customers see to fit in with your brand and website. Customize the look and feel of your chat windowYesYesYesYes
Upload your own, custom CSS code to further configure your live chat window. Advanced customization - chat window with CSSYesYesYesYes
Upload your company's logo so you, and your customers can see your branding in your Zoho SalesIQ and chat windows. Brand your Zoho SalesIQYesYesYesYes
Easily upload photos of your operators, and let your customers see who are they are chatting with to give your live chat operation a more personal feel. Add your operators' photos for a personal touchYesYesYesYes
Create and customize and add chat embeds to all of your brands or web domains. Support customers coming from different sites from one, organized dashboard. Multiple brands, web domains, productsYesYesYes-
Configure custom embeds to route chats to a specific department or operator. With Zoho SalesIQ you can configure and organize your live chat operation in whatever shape you want. Route chats to specific operators or departmentsYesYesYes-
You can configure the e-mail communications based on Department. Your Zoho SalesIQ can automatically send, to keep you, your agents, and others in your company informed of important data. Department based Email ConfigurationYesYes--
ADVANCED LIVE CHAT FEATURES
View and monitor ongoing live chats to ensure all aspects of your customer support operation are meeting your standards. Set up monitors that let you view all chats from a defined visitor, agent or from a specified IP address. Monitor live chatsYesYes--
This setup allows you to configure your embeds to go offline during non business hours. Business HoursYesYesYes-
Get information on all prospects right within your mail app for contextual responses Email GenieYesYesYesYes
Make and receive audio calls from your website visitors right from the chat window. You need speakers/headphones and a mic for using this feature. Also available on mobile. Audio CallYesYes--
With mobile chat support, you can configure agents to chat with customers from their mobile devices. Use any chat client that supports the Jabber protocol to chat from anywhere you choose Chat with customers from mobile devicesYesYesYesYes
Configure in your browser to receive notifications of new chats directly from your desktop, so you don't have to be in your Zoho SalesIQ window to be alerted of what is going on. Receive desktop notificationsYesYesYesYes
Integrate Zoho SalesIQ with leading analytics platforms (Google Analytics, Clicky, KissMetrics Optimizely, Woopra, Piwik,MixPanel, HubSpot) and start collecting live chat related data into your analytics software. Analytics IntegrationYesYesYes-
Integrate with your existing Zoho CRM account and give your team instant access to your customer database. Unify your customer interactions and give your team the tools and information to deliver instant happiness. Zoho CRM IntegrationYesYesYes-
Integrate with your existing Zoho Desk account and give your team instant access to your Ticketing Service. Unify your customer interactions and give your team the tools and information to deliver instant happiness. Zoho Desk IntegrationYesYesYesYes
Conduct remote support sessions in real-time by allowing users to share their screen with you. Upto one session per day per user is free across all plans. Zoho Assist integrationYesYesYes-
Improve both sales and support by leveraging Salesforce data available within your SalesIQ dashboard Salesforce CRM integrationYesYesYes-
Track visitors landing on your website from your email campaigns. Zoho CampaignYesYesYes-
Together Zendesk and Zoho SalesIQ deliver a complete view of all your support interactions logged in one, organized database. Zendesk IntegrationYesYesYes-
Integrating your MailChimp account with SalesIQ will help you identify the visitors on your website through the marketing emails and targeted campaigns. MailChimp IntegrationYesYesYes-
You can integrate Zoho SalesIQ with Clearbit Enrichment and pull the company information of the website visitors. This information will be displayed in the Zoho SalesIQ chat window. You can also push the details you receive about your visitor from Clearbit Enrichment to Zoho CRM. Clearbit EnrichmentYesYesYes-
Get valuable information about the visitor on your site. Clearbit RevealYesYesYes-
THE ZOHO SALESIQ DASHBOARD
Quick access to your Zoho SalesIQ's fellow operators lets you communicate, collaborate and thrive. Inter-operator chatYesYesYesYes
Share important information, tips and tricks, updates or best practices with all your agents through Zoho SalesIQ's convenient message board. Agent's can view the information and participate in discussions without ever leaving the live chat they are in. Portal wide message boardYesYesYesYes
Get automatically updated on the status of your Zoho SalesIQ with the notification center, whatever you are working on or viewing, you get informed of your Zoho SalesIQ's vitals. Notification CenterYesYesYesYes
You always have the ability to do a quick, powerful search, regardless of where in your Zoho SalesIQ you are. Easy access to integrated searchYesYesYesYes
Like the chat programs you are familiar with, easily update your status to Available or Busy, to ensure you only receive chat requests when you are able to handle them. Update your statusYesYesYesYes
REPORTING
Get a detailed picture of how your live chat operation is running, with pre-built dashboards to give you reports on your business overview, visitors and agents. Powerful pre-built reports and dashboardsYesYes--
View how a specific agent is performing, with reports built directly into each agent's profile. Operator Performance ReportsYesYes--
Gain insights into number of intelligent triggers initiated and responded. Understand new Vs returning visitors and average time spent by them on your webpages. Tracking dashboardyesyes--
Detailed insights about your website visitors, top agents and peak activity hours.Delivered right into your inbox. Monthly reportingyes---
Never miss a beat on your website and get granular insights on a daily basis about the activity on your website. Daily reportYesYesYesYes
Weekly reportyesYes--
Automate reports and get them delivered right into your inbox. Schedule your reportsyesyesyes-
Pick the website metrics that makes a difference to your business and automate multiple reports. Number of reports that can be scheduled1053-
Use desktop apps on Mac, Windows or Ubuntu for a browser-free experience. DESKTOP APPSYesyesyesyes
Add live chat to your IOS and Android mobile applications and connect with your app users in real-time MOBILE SDKYesYesYesYes

Add-ons

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