Field name

field_name

The field_name updates visitor details such as name, email, phone number, and more in SalesIQ. Additional information, like ID, city, etc., can be updated using the field_name parameter and pushed to Zoho CRM and Zoho Desk for seamless data synchronization.

Note: All information other than the visitor's name, email, and phone will be updated in the Custom Info section of the respective visitor's profile.

Channel compatibility

To update visitor's name

Copiedreplies = [
  {
    "text":"Your name",
    "field_name":"siq_name"
  }
]; 
response.put("replies",replies);

To update visitor's email address

Copiedreplies = 
[
  {
  "text":"Your email address",
  "field_name":"siq_email"
  }
]; 
  response.put("replies",replies);

To update visitor's phone number

Copiedreplies = 
[
  {
  "text":"Your phone number",
  "field_name":"siq_phone"
}
]; 
response.put("replies",replies);

To update visitor's ID

Copiedreplies = [
  {
    "text":"Your ID",
    "field_name":"siq_id"
  }
  ]; 
  response.put("replies",replies);

To update visitor's city

Copiedreplies = [
  {
    "text":"Your city",
    "field_name":"siq_city"
  }
  ]; 
  response.put("replies",replies);

To update visitor's details to Zoho CRM/Desk

Copiedreplies = [
  {
    "text":"Your industry",
    // Syntax to push to Zoho CRM "siq_<CRM field API name>"
    "field_name":"siq_Industry" 
    // Syntax to push to Zoho Desk "siq_<Desk lable name>"
    "field_name":"siq_Category"
  }
]; 
response.put("replies",replies);