What's New In Zoho SalesIQ

2020

Mar

New

Introducing Zoho SalesIQ Apple TV App

With the SalesIQ Apple TV app, you can visualize live visitor data in a Map view and weekly reports in the Reports dashboard.


Visitor data in Map view:
You can visualize the flow and concentration of real-time visitor traffic on your website/mobile with the live map, tracking each visitor's geographical location. The trend graph indicates the number of overall visitors and returning visitor's respectively, updated at a specified interval.

Reports dashboard:
The Reports view brings you the weekly data of visitor trend, top department, top pages and top sources.

Download SalesIQ Apple TV app here!

Jan

Introducing Canned Response Category REST APIs

You can now organize your canned responses by creating canned response categories. This helps the operator access the canned responses quickly without searching the entire canned response category list, just for one canned response. 

Some of the actions performed by these APIs are:

  1. Create a canned response category
  2. Update details of a canned response category
  3. Get the list of canned response categories
  4. Get the details of a canned response category
  5. Delete a canned response category
Read More

Website Visitors can now rate Chat conversations with Emojis !

SalesIQ’s post-chat window provides the visitors with ratings and feedback form, to evaluate operators’ performance and make necessary adjustments with the feedback left by visitors. The website visitors can now rate chats by clicking on any of the emojis (Sad/Neutral/Happy), as displayed in the screenshot given below.

Read More

Implement afterReady() with your JS APIs !

You can use the .afterReady() function, which helps you customize the chat window of your website based on the geo-information of the visitors hitting your website.

The param you retrieve will be structured as given below.

visitorgeoinfo = {
City : "LOS ANGELES",
Country : "UNITED STATES",
State : "CALIFORNIA"
}
Read More

2019

Dec

New

SalesIQ's Mobilisten now supports React Native platform

SalesIQ has introduced 'Mobilisten' (Mobile SDK) for your React Native mobile application. This can be your in-app messaging tool that can be embedded with your existing application. With this, your app users can reach out to you at the click of a button.

Not just that, you can also enjoy the other benefits that SalesIQ provides, like:

  1. Enable push notifications
  2. Use the in-chat articles feature
  3. Zobots, to assist you when operators are unavailable
  4. Take screenshots and share files
  5. Visitor Tracking and so on.

 

 

Read More

Customer representatives use Markdown in Operator Chat Window to structure and beautify replies

Use Markdown in the operator chat window to create rich text markup and extends markdown in several ways to allow for quick linking to other pages, highlighted text, bold, italics, underlined etc

These markdowns can be viewed by hovering on the (...) icon at the bottom right corner of the operator chat window. 

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Introducing SalesIQ - Assist Integration

Connect with your customers by providing on-demand customer support through remote assistance in the live chat window. The remote assistance feature is now available in SalesIQ by integrating with Zoho Assist. The main objective behind the integration is to help the administrator decide the operators who can avail the remote assistance option in their chat window.

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Types of Intelligent Triggers

Measuring and understanding how engaged your website visitors are, is a key to increasing sales conversions. Let me take you through the two types of Intelligent Triggers that can be created in SalesIQ:

  • Invoke JS API
  • Send Chat Invite

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Nov

Map your Desk article’s category to a single department

Map your Desk category to only one department.  Choose the article categories inside Zoho Desk that you want to map to each department. Also, the articles synced from Zoho Desk will have a distinct tag which will reflect on the product screen.

Read More

Introducing Articles REST API

Introducing the  Articles REST APIs which would help you draft and publish the content that is required by your customers right on the chat window, which in turn ease the work of navigating from one screen to the other in search of help docs or articles. This also helps the operators, as the customers would approach them only if the article has not solved their problem.

Some of the actions performed by theses APIs are:

  • Creating an article
  • Updating an article
  • Deleting an article
  • Viewing list of all articles
  • Viewing article details
Read More

Introducing the Apps REST APIs

Apps allow you to add your websites/mobile apps and help you track your visitors and perform live chat operation for each of your websites.  Each app will have its own domain and be associated with its operators, administrators and website visitors. You can create departments, articles, routing rules, email schedules in accordance with your iOS/ Android app.

Some of the actions performed by these APIs are:

  • Creating an App
  • Updating an App
  • Deleting an App
  • Add iOS/ Android Channel
  • Update iOS/Android Channel
  • Delete iOS/ Android Channel  etc
Read More

Oct

New

Turn on the new Dark mode in Android

SalesIQ Android Mobile App syncs with the new System-wide dark theme in Android 10, complementing our on-the-go lifestyles.

To turn on the night-friendly look, you can visit the Android’s Quick Settings Dropdown to enable dark mode. You can also enable it inside the SalesIQ app by:

  • Navigating to Hamburger menu  > Settings > Themes > Modes.
  • Choose the Dark/Light theme.

You can also choose any colour below the modes to acquire the best dark theme combination.

                                                   

Introducing REST APIs for Conversation

With our REST APIs for Conversation, you can now get the details of the conversation and also know the operators who handled the visitors etc. We have APIs for both visitors and the operators.

You can perform a wide range of operations using our APIs like

  1. View the conversation details
  2. View list of all conversations
  3. View transcript of a specified conversation
  4. Send Messages (both visitor and operator)
  5. Initiate conversation from the visitor end
  6. Send message to latest Conversation using Visitor's Email
Read More

Introducing SalesIQ’s Webhook APIs

Webhooks provide a way to configure an event in one site to trigger an event in another site. Webhooks are HTTP callbacks which are triggered by specific events. Whenever a trigger event occurs in the source site, the webhook sees the event, collects the data, and sends it to the URL specified by you in the form of an HTTP request .

You can create and manage the Webhooks using the Rest APIs created. Some of the activities managed by these APIs are:

  1. Adding apps/events to a webhook
  2. Create/Update/Delete webhooks
  3. Generating/Deleting web hooks
  4. View Webhook summary   etc
Read More

Sep

New

Webhooks

Webhooks provide a way to configure an event in one site to trigger an event in another site. Webhooks are HTTP callbacks which are triggered by specific events. Whenever a trigger event occurs in the source site, the webhook sees the event, collects the data, and sends it to the URL specified by you in the form of an HTTP request .

In webhooks, the server-side application calls the client-side application (by invoking a client provided webhook URL) whenever the server-side has something new to report to the client. This is the core concept of webhooks.

With webhooks, you can get push notifications about events that happen on the server. You do not have to poll the API time and again to see if these events have happened. You can just ‘subscribe’ to an event with webhooks. For example, if you have subscribed for conversation.visitor.replied then when a visitor replies to the chat then you'll be notified with some data.

Read More
New

Introducing REST APIs for Canned Responses

With our Rest APIs for Canned Response, you can store predefined responses to a set of predefined queries or repetitive statements used. You need to type the reply once, save it and reuse it during your live chat sessions.  

Canned Response can be used by typing # followed by your message in the chat window and then choose one from the system suggestions you want and hit Enter.

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Aug

Introducing REST APIs for Visitor History View

We have launched Rest APIs to store the behavior and action of every visitor visiting the website. Using this, you can learn more about the  visitors and find who your prospective customers are and reach out to them. You can perform a wide range of operations using our APIs like-

  • View new and returning visitors
  • Create own list view by setting a criteria
  • Export the list in .xslx or .csv
  • Send mail for visitor information
  • Schedule mails to send list
  • View opportunity,lead score,behaviour etc for each visitor
  • Add notes about your visitor 
  • View the previous visits and actions performed by visitor
  • Know the source page for each visitor

 

Read More

Jul

New

Import Zoho Desk-Knowledge base into SalesIQ Articles

If you have a group of Articles published in Zoho Desk knowledge base and you wanted to show/display them in your chat window, all you need to do is to use real-time article sync from Desk to SalesIQ. You can sync all of the published articles available in Zoho Desk inside Zoho SalesIQ. When you sync articles from Zoho Desk, you should map articles to all of the websites inside SalesIQ separately. You can map one website to multiple categories or vice versa.

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Jun

New

Zoho SalesIQ and Microsoft SharePoint Integration

Microsoft SharePoint is a document management and collaboration platform that helps companies manage archives, documents, reports, and other content that is vital to the business process. Organisations use SharePoint to create websites. You can use it as a secure place to store, organize, share, and access information from any device.

You can add Zoho SalesIQ to SharePoint site and start identifying and interacting with the visitors on your website. You can engage and support instantly from any SharePoint powered site with Zoho SalesIQ.

 

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May

New

Visual enhancements in our Android app

We have enhanced the visual experience of the operator chat sessions in our Android mobile app

                                                       

Also, we have enhanced the operator profile view and have provided an option using which operators can edit their personal info if required on the go!

Apr

New

Introducing Zobot - Watson Assistant Integration

Watson Assistant is an IBM powered bot building platform that will let you build bots that can analyze visitor questions and reply smart, rather than just responding to visitor questions with the answers that you feed in. You can customize the Watson Assistants based on your business needs, and deploy them across multiple channels to assist your visitors whenever they need it. You can also choose from a wide range of industry-specific templates that Watson Assistant has to offer. 

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Mar

New

Webhooks for Zobots

Webhooks act as a means for an app to provide other applications with real-time information and event alerts. Webhooks provide a powerful mechanism in which a server-side application can notify a client-side application when a new event (that the client-side application might be interested in) has occurred on the server. You can integrate Zobots with your internal services via Webhooks. Thus, letting Zobots assist visitors hitting your website and lend a hand to your support executives at the same time. SalesIQ sends events to the Webhook when Zobots have a variety of interactions with your visitors. You can also choose to use webhooks in the bots that are developed on any of the platform integrated with Zobot if required.  

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Feb

New

Rest APIs for Chat Routing

Configuring and modifying chat routing rules has been made easy with our powerful Rest APIs. With our Rest APIs, you can-

  • Create chat routing rules
  • Retrieve the list of rules created
  • Update rules
  • Retrieve rule details
  • Re-order the rules
  • Populate criteria of the fields
  • Enable/disable the rules
  • Delete rules 
Read More
New

Introducing Visitor Routing Rest APIs

We have launched Rest APIs to create and manipulate visitor routing rules in your SalesIQ. You can perform a wide range of operations using our APIs like-

  • Add a rule
  • Retrieve the list of rules
  • Re-order the rules
  • Enable/disable the rules
  • Retrieve rule details
  • Delete a rule
  • Retrieve rule configurations
  • Configure a common routing rule
  • Populate criteria of the fields

 

Read More

Rest APIs for Lead scoring rules

With our Rest APIs, you can perform a wide range of lead score related operations like-

  • Create a lead scoring rule
  • Retrieve details of the rules created
  • Enable/disable the rules
  • Delete rules if required
  • Retrieve the list of all rules
  • Check the frequency a rule's usage
  • Reset rule's frequency to re-calculate the lead score earned by visitors
  • Populate the criteria fields in the rule
Read More

Jan

New

Introducing Zobot - Zia Skills Integration

Zia is a conversational bot building assistant. Zia skills platform uses the natural language understanding to process and perform your defined skills and action, to respond to the visitor queries. With Zia’s Developer Console, you can define unique set of actions depending on your requirements.With zia you can directly answer a question, Constructing an answer by fetching data from SalesIQ and Perform an operation dynamically based on the visitor.

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2018

Dec

New

Introducing Email Templates

You can now template your emails and store with Zoho SalesIQ. If you're a frequent email user, you need not have to type the long email content every single time. Instead, you can draft the email and store in templates and choose right from the editor.

Read More
Updates

Zoho SalesIQ - Drupal version 8.x plugin

Get the power of tracking and live chatting into your Drupal site and connect with your visitor’s and support your customers in real time.

Read More

Nov

New

Introducing Zobot - Dialogflow Integration

What is Dialogflow?

Dialogflow is an end-to-end development suite for building conversational interfaces for websites, mobile applications, and messaging platforms. It can be used to build chatbots, voice assistants, etc., especially relevant that are capable of having natural and rich interactions with the users. It is also powered by machine learning to recognize the intent and context of what a user says, allowing a conversational interface to provide highly efficient and accurate responses.

You can create various bots agents to assist your visitors and integrate them with Zobot.

Benefits of integrating Dialogflow:

  • You can create tailor-made bots that suit your business aspects to support your SalesIQ operators.
  • Dialogflow is easily configurable. Once your SalesIQ account is integrated with dialogflow, the bots you have created in the platforms will be listed in the SalesIQ bots dashboard. You can map the bots to your website chats, can even set trigger messages and your bot is all set to assist your website visitors.
  • Dialogflow doesn't need any coding knowledge to build your bot. The interface will guide you to build your bot as you wish without any basic coding knowledge and allows you to integrate with SalesIQ in minutes.
  • Initiate input/display cards for inputs and show output to the visitors. You can configure your bot to respond using buttons, auto-pick, sliders, images, and links. Using buttons allows users to interact with your bot in a way that standardizes a conversation. You can use the custom Payloads offered by SalesIQ to set bot auto-responses in Dialogflow.
  • SalesIQ supports Dynamic text in the Dialogflow responses, and you can use the dynamic text in trigger messages and chat responses.

Read More
Updates

Integration with CS Cart

This integration helps you to enable SalesIQ on your CS-Cart website. With SalesIQ, you can track the visitors visiting your website and also communicate with them. It can also help you to gain control of your sales and support efforts on your online store.

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Oct

New

Introducing Zobot - The one to redefine the reputation of chatbots

Chatbots have created quite a buzz in the marketplace. And so, we have launched our own bot building platform using which you can actually build and deploy chatbots - Zobot  in your SalesIQ.  

What is a Zobot? 
Zobot is a smart AI chatbot that is incredibly customizable and streamlinable based on your business requirements. Also, our Zobot can work in conjunction with other third-party applications like - Zoho CRM, Zoho Campaigns, Google calendar and much more to nurture the data indexed by SalesIQ. Just to make sure that your visitors receive more contextual and insightful assistance.

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Sep

Updates

Videos Section - Learn Zoho SalesIQ visually

View our help videos and learn how to use, configure and customize Zoho SalesIQ!

Watch Now!

Aug

Updates

Integration with Woocommerce

WooCommerce is the best way to turn your WordPress website into a fully functional e-commerce store. Technically speaking, WooCommerce is a WordPress plugin. It needs to be installed and activated inside the Wordpress to function.

Zoho SalesIQ serves as a platform for your website sales, marketing, and support. So, Integrating WooCommerce and Zoho SalesIQ help you to track and engage with the customers visiting your web store.

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Jul

New

Introducing Audio Call - Cut out prolonging chat sessions with Zoho SalesIQ Audio call!

Audio call has always been the most yearned-for feature among our customers. As we've always loved to stack up customers' plates with cool new features every now and then, we thought why not put together everything we can and start fulfilling our customer's wish list.  


Benefits that you would gain out of our new Audio call feature, 
There might be situations in which the issue reported by your visitors would be quite intricate enough that you definitely can't resolve it by just sending out a couple of messages. In such cases, you can call up your visitors and provide them with rapid resolutions in a jiffy. 

Schedule a meeting by calling up your customers. 
Helps convey your tone better and also hearing a human being on the other end can be reassuring to most of your visitors, and it might also help in calming down their chaotic situation.  
You can also let the visitors to record voice messages and send it to the operators when their calls go unattended. 
There aren't any restrictions on the number of calls that you make per day! 

Read More
Updates

Integration with Zoho Sites

Add the power of live chat to your zoho sites and start publishing your text, photos and video. Integrate Zoho SalesIQ with your site templates and get connected with your visitors in real time.

Read More

Jun

New

GDPR Ready - Zoho SalesIQ abides by GDPR for a double-checked data protection!


As we are the means for you to procure and process your visitor data, our code of functioning has always been to provide maximum data-security to our customers. By complying with GDPR (that took effect from May 2018), we've planned on protecting your visitor data during exportation and helping you create awareness among your visitors about your cookie and other privacy policies. 

Let's take a quick look at what GDPR is, 

GDPR is a regulation in the EU law on data protection and privacy for all the individuals within the European Union (EU) and European Economic Area (EEA). GDPR was launched to unify and strengthen data protection for all the citizens in the EU and also to simplify the regulatory environment for the firms that are engaged in profiling and monitoring the behaviour of EU individuals. Though GDPR was primarily launched for the protection of personal data of the EU citizens, we have extended the data-protection policy to protect the visitor data of our other customers as well! No matter where you are located, what kind of business you are into, whether or not you operate globally, we offer means to safeguard your visitor data, and you can either choose to go for it or just opt out of it. 


 

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Apr

New

Integration with Godaddy

Zoho SalesIQ is now integrated with the lead website biuilder in the market, to make your online business hassle free.

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New

Integration with WHMCS

Connect to your webserver via the FTP program of your choice, and navigate to whmcs/template/X, where X is the name of the theme that you are using in WHMCS.

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Mar

New

Introducing Articles - Chat windows? Not just meant for chats anymore, for your abridged knowledge bases as well!

Why would you want to withhold all the powerful insights that you possess about your products and services within yourself, when you can share, enlighten and empower your customers with it? Why would you want to wait until the customers bring in recurring support queries when you can educate them before-hand and aid them in resolving common issues all by themselves?  

Too many questions? Don't worry you will have it all answered with the new feature that Zoho SalesIQ has launched - " Articles". 

Read More
Updates

Zoho SalesIQ extension in OpenCart Version 3.0.x

Instantly add SalesIQ to your online store and connect with your potential prospects. Embrace the power of live chat and improve the customer experience also increase customer happiness by supporting your customers through SalesIQ. 

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Feb

Updates

All new Signature Chat - Updated

Now, change the stereotype email signatures and explore the Zoho SalesIQ’s Chat signature, and allow your email recipients to strike a conversation instantly from the emails you send. You can also set-up your company info, contact, address and much more in the email-recipient chat page. Get ready to explore the Zoho SalesIQ Signature Chat!

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New

Introducing integration with Clearbit - Enrichment

You can integrate Zoho SalesIQ with Clearbit (Enrichment) and pull the up-to-date company info of the website visitors based on their email address in the Zoho SalesIQ chat window. Also, push the details you receive about your visitor from clearbit enrichment into the Zoho CRM by mapping the fields during integration. Not only the company info will be displayed on the chat window, but you can view the visitor’s linked profile, facebook page, crunch base page, company name, description, location, size, net worth and much more in a click. Using which, you can set automation rules, customize your visitor rings and route visitors/chats to the operators based on the company info.

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Jan

New

Introducing Chat routing: Automate and optimize the process of routing your incoming chat requests!

The chat routing option available in the automation tab helps you to prioritize and route the visitor chats to the operators based on the condition and criteria. You can set different rules to filter the chats requests and route to the operators, and you also have an option to route the filtered chats to a specific operator.

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Updates

Let your visitors hold down all the conversations that they have with your operators in reserve!

Hope you are all doing great out there! I am back to brief you all about a cool new feature launched by SalesIQ - View past conversations, which allows your visitors to keep track of all the past conversations that they had with the operators of your firm in their own chat windows. Inquisitive to know more about this feature? Then do stick around and continue reading.

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2017

Dec

New

Visitor insights now in your inbox with SalesIQ Extensions!

Responding to your prospects emails can be a bit tricky, especially when we don't know much about them or their interests. Cause what's the point if a salesperson is unaware of the customer needs? Just imagine I told you that you can now respond to mails and also get insights about your email-sender without having to switch apps. Cool right? Thus, introducing to you the " SalesIQ Extensions for Chrome & Firefox " 
With the SalesIQ Extensions you can now draft the perfect replies to sell better, smarter and faster to your customers from your inbox without switching apps.
 

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Nov

New

Introducing Salesforce integration - Salesforce CRM to the rescue!

Are you a Salesforce user? Woaah! Then we have a great news for you! We have added an other jewel to our crown - Salesforce CRM , to seize prospective leads effortlessly and to escalate lead conversions without even having to leave your SalesIQ account. Will that be all? No not at all, stick around, read through to know what can this power packed combo do for you. Not a Salesforce user? Wanna try out a similar Zoho product ? Try Zoho CRM today! 
 

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Oct

New

Introducing Integration with Clearbit - Say a big "No" to the anonymous web traffic

What can Clearbit do for you ? 
Well, it can turn anonymous web traffic of your website(s) into complete company profiles with incredible insights in a jiffy, thus saving you all from the tiring task of scrutinizing your website visitors just to filter out the probable prospects.

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Sep

Updates

Screen sharing - Share to nurture bonds

Screen sharing/casting is nothing but sharing your screen with someone else probably to seek help or assist them. Woaahh !! wouldn't that be great if you had this option in your SalesIQ account to resolve all your visitor's issues in a jiffy ? Or show them a demo of your products without having to get off from your bed or couch ? You would just appear like a wizard with a magic wand to your visitors isn't it ? Surprise ! Surprise ! Yes we have incorporated this feature in your SalesIQ accounts.


 

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Aug

New

Introducing integration with Sundown

Run your business in the smartest way possible by integrating Sundown.ai with SalesIQ, which would streamline the business processes and escalate productivity of your firm by automating prime tasks like customer service and sales. Sundown.ai deploys an artificial intelligence smart engine called Chloe into action which assists customers in two ways which are - suggesting contextual replies for the queries brought in by the visitors from which the operators can pick an apt one and acting like a operator herself and responding to the visitor queries without a human guidance when the operators of your firm are not available. Not only this, she also learns and evolves with time by analyzing the operator's choices from the answers suggested.

Jun

Updates

Introducing Mobilisten - Push Notification

You can send the Push notification alerts to the app user with a message on the mobile device about the chat messages from the visitor or an upcoming event, when the user is not in the SalesIQ application or using the mobile.

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May

New

Introducing custom css for chat window customization

In the Settings -> website -> Visitor Tracking/Live Chat Widget -> Chat Window tab, we have created so many options that you can do just about anything that can be done with CSS (without touching a line of code). If you are a developer, however, you might prefer to write your own code instead of using our custom design controls. In this case, you can upload your Custom CSS file in the Change Chat Window Appearance with Custom CSS Filesection, which can be found in the Chat Window sections.

Here, we have broken down all of the structural elements of the module and given you the field names and their CSS. Using which, you can apply CSS to individual parts of the module. For example, you could apply custom CSS directly to a header, or create your own footer in the Chat window using this CSS.

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Mar

Updates

SalesIQ introduces "Websites" - Now customize your widget and chat window as you wish

You can now build your custom Live Chat widget, Chat Window and Pro-active Chat Window with Zoho SalesIQ's Websites. Make the chat window a part of your website using the customization options. Each part of the your chat window can be customized to make it work with the rest of your website’s design.

Websites in Zoho SalesIQ

You can syncronize your websites with Zoho SalesIQ and make further customization like enabling visitor tracking, adding live chat for website, enabling mobile apps, adding signature chats to emails and much more as required. Not only adding the features to your website, but you can also customize the look and feel of of the chat widget and chat window displayed in your website according to your business needs. Now, try Creating a new website, Edit an existing website and Delete a website.

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Feb

New

Convert your Chats to Zendesk tickets

Just imagine if I told you, that you could manage conversations and tickets at the same place. Basically, ticketing and chat, the complete match made in heaven for any customer all under one roof.
So why wait? Integrate Zoho SalesIQ with your Zendesk Support and get the best Customer- Support relationship logged into one organized database.

In order to deliver a great customer experience your teams need to be on the same page. Which would probably make things ten times easier for your users. 

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Jan

New

Introducing the Magical "SalesIQ Email Genie" - Now get your visitor's insights in your favorite email client.

SalesIQ gets an exciting new addition Email Genie in the Integrations tab. You can now integrate your mobile email client with Email Genie and receive the SalesIQ emails in your mobile with the insights about the visitors attached to the email.

How does Email Genie work?

Email Genie is a magical technology that works with your favorite email client and provides more insights about the email sender. The details like Lead Score, Opportunity, CRM info, Support, and Campaign info if available in SalesIQ then they will be attached to the emails received via the mobile email client. With the available data, you can draft personalized replies to the emails from your mobile email client without opening your SalesIQ app or browser window.

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2016

Dec

New

Introducing integration with Mail Chimp

Integrating your MailChimp account with SalesIQ will help you to identify the visitor visiting your website through the marketing emails and targeted campaigns. You can also grow your newsletter subscribers list by allowing them to sign up for your newsletters when filling out the pre-chat survey. The Marketing campaigns sent via MailChimp Campaigns can be tracked, and all the activities of the visitor will be reported in your SalesIQ dashboard. Also, your users can gain knowledge about the email campaigns sent to the particular visitor when they visit your website which makes the sales/support process, even more, easier. You can add chat signatures to your email campaign and get live chat into your SalesIQ dashboard.

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Nov

Updates

Trigger an action when the visitor leaves your website

You can find an option in the 'when the visitor' field as 'Leaves my website' which will trigger an action when the visitor leaves your website. With this trigger, you can update a field in CRM and add the visitor to a mailing list in Zoho Campaigns with the visitor data based on the activities performed by the visitor in that particular visit.

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Updates

Integration with Joomla

Live Chat and Visitor Tracking Software for Joomla

Integrate SalesIQ with your joomla account to proactively prospect and deliver exceptional customer service.

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Oct

New

Start chat 'on the go' with the New SalesIQ Mobilisten for iOS and Android devices

SalesIQ launches 'Mobilisten' (a.k.a Mobile SDK) for your iOS and Android phones. This can be your in-app messaging tool that can be integrated with your existing application. With this, you can start a live chat with your app users 'on the go'. How cool is that?

Not just that you can also send promotions and use your Mobile application better through Push Notifications, File sharing and Screenshots.

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Sep

New

Introducing integration with Google Analytics

Integrate Zoho SalesIQ with Google Analytics and track almost all the prime Zoho SalesIQ related actions and events right away from your Google Analytics dashboard. 

Integrate Zoho SalesIQ with Google analytics and track how your live chat operations contribute to your goals. See all interactions of your live chat operations with your visitors and track its effectiveness. SalesIQ gives you fresh insights into how visitors use your live chat platform.

Once you have pasted the Zoho SalesIQ script into your web pages, the script will automatically detect the Google analytics code available in your website. If everything is in place, Zoho SalesIQ will start reporting events to your GA automatically. All you have do is enable Google analytics in the embed settings.

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Aug

New

Introducing Integration with Zoho Campaigns

You can now integrate Zoho Campaigns with SalesIQ, and trace the actions of the visitor visiting your website via email campaigns. The Marketing campaigns sent via Zoho Campaigns can be tracked, and all the activities of the visitor will be reported in your SalesIQ dashboard. Also, your users can gain knowledge about the email campaigns sent to the particular visitor when they visit your website which makes the sales/support process, even more, easier. You can add chat signatures to your email campaign and get live chat into your SalesIQ dashboard.

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Jul

Updates

How to convert leaving visitors into hot leads?

Attracting potential visitors to the site, grabbing their interest, retaining and converting them into customers is hard enough. For which, knowing the info of the visitor who visits your website is important, but knowing the info of the visitor who leaves your website is even more important in online business.

There are numerous reasons for which the visitors leave your website like, they could not find help, or couldn't reach you immediately when struck, your website navigation structure may be unclear, your price may be higher than the competitor's price, and so on. However, to find a solution, you should know the exact reason why people leave your website without buying.

SalesIQ brings the power of converting your abandon visitors into customers through the new little addition in the Intelligent triggers module. You can find a new option added to the 'when the visitor' field as ' Leaves my website ' which will trigger an action when the visitor leaves your website. With this trigger, you can update a field in CRM, add the visitor to a mailing list in Zoho Campaigns with the visitor data based on the activities performed by the visitor in that particular visit ( Note : Configuring this feature is same as setting a trigger to automate the process of sending chat invites to the website visitors.)

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Updates

Right data, right result! Instantly select and push the visitor info from the SalesIQ chat window to Zoho CRM.

Collecting right data from the visitor and storing them is an important phase in the sales cycle. The sales cycle is the sequence of phases that a typical website visitor goes through when deciding to buy something. The course of time from the initial point of contact we make with the visitor, to identify the requirements of the visitor, the acceptance of the intended purchase, and the transaction that completes the sale. Every information gathered during the sales cycle is important to convert the visitor into a customer.

Gathering the data first and updating them later may be tedious. SalesIQ gets an option to update the visitor data to the respective Leads/Contacts fields in the Zoho CRM right from the SalesIQ chat window. This feature helps you to transfer the valuable visitor data from the SalesIQ chat window to your Zoho CRM.

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Jun

New

SalesIQ gets Rest APIs

A REST API defines a set of functions which developers can perform requests and receive responses via HTTP protocol such as GET and POST.

 

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New

Get deeper insights about your website visitors - with SalesIQ Custom Actions

Integrate the actions on your website with SalesIQ, then watch as we automatically enrich them as powerful insights. Because, SalesIQ now gets the new addition to Track/Trigger an Action/Score based on the custom clicks, videos played, downloads, hyperlinks and much more activities that happen on your web pages.

SalesIQ can not only track and report the navigation and activities from one page to the other but can also track the visitor activities happen on the page, i.e., we can trace the button clicks, videos played, downloads, hyperlinks, social sharing and other activities. Using which you can prioritize, score and trigger an action to the visitors and also can improve your website navigations according to your customer needs.

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May

Updates

Operator Concurrent Chat limit - The "lower" the Response time the "higher" the customer satisfaction.

The support executives can handle only a limited number of chats at a time and will be under pressure if more chats routed to them. And the response time will rapidly increase by attending all the chats at a time. So how to decrease the time of reply and limit the chats routed to each executive at a time?

SalesIQ has an exciting feature "User concurrent chat limit" which will route only the number of chats you set to receive at a time by your support executives.

Customers will always expect to receive a prompt reply or keep informed if you are busy than having received a late reply. Keeping the response time low will always get you a great customer satisfaction, which indeed increase the reputation of your company.

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New

Introducing Screen Sharing - Remote Assistance (Using Zoho Assist)

You can now request your visitors for a remote assistance session and take control of there screen, and fix the issues in seconds. Using the screen sharing session, you can also share your screen with the visitors for a demo session. Let's explore how the screen sharing session works.

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Apr

Updates

Right data, right result! Link the data collected in SalesIQ with Zoho CRM fields.

Updating the important data manually from SalesIQ to your CRM for each visitor will be tedious. SalesIQ can help you by pushing the data gathered about the visitors to your Zoho CRM automatically.

Your business might require some extra information of the visitor to be stored in CRM for sales follow-up or to your support executive to help the customers on their next visit. So, automating the process of pushing data from SalesIQ to CRM will make your system efficient by avoiding manual work.

The visitor data collected using the custom fields and the standard details available in SalesIQ can be pushed automatically to the custom fields created in your Zoho CRM.

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Mar

New

Schedule to get your qualified visitors delivered directly to your inbox

We are so delighted to hear that the Visitor History  helps you and your sales team to be more productive. Now we're even more excited to announce that SalesIQ's - Visitor History gets a new option to Schedule the hot visitor list and receive them right in your inbox.

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Feb

Updates

Visitor history list view can now filter your leads as you specify

you can view the information in detail about your website visitors throughout their visits. Visitor history stores the behavior and action of each visitor during their visits. Using the visitor history, you can learn more about the visitor behavior over a period of time. The Visitor History stores visit-specific data such as Visitors First and Last Visit, Duration of Each Visit, Pages Visited, etc.

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Jan

New

Introducing Zoho SalesIQ Mobile Apps

You can track your website visitors and chat with the visitors from anywhere and everywhere with SalesIQ mobile apps.

SalesIQ has two different applications for your iPhone and Android mobile devices.

      

 

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2015

Dec

New

Videos section introduced

Check out our Zoho SalesIQ video tutorials on how to extensively use our features and much more in no time.

Watch More Videos

Oct

New

Introducing Zoho SalesIQ for Mac, Windows & Ubuntu (Linux) Desktop Clients

With Zoho SalesIQ Desktop App you don't just track your website visitors and chat with visitors instantly, You can also

  •  Accept and Ignore chats from the notifications you get instead of going to the page.
  • Change your status, mute/unmute, view connected and missed chats from the dock itself.

Get your Mac, Windows and Ubuntu desktop app, right here.

             

 

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Sep

Updates

Why is my chat widget showing offline??

Richard is a Sales Executive of leading online shopping website. On a fine Monday morning, Richard was about to begin his work and finds the chat widget offline on his website. Richard started wondering why???

Do you face the same problem? Here are some common reasons why your chat widget goes offline on your website. Get familiar and expertise in SalesIQ.

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Updates

Wordpress plugin updated

Like many of you, we are among the millions of WordPress fans. We know you love WordPress because it is easy to setup, easy to configure to fit your specific needs and extremely powerful. Which is exactly why Zoho SalesIQ is a perfect fit for WordPress sites, easy, customizable live chat for your easy, customizable publishing platform.

You can integrate Zoho SalesIQ to any WordPress site and start proactive chat with visitors on your site. Engage and support instantly from any WordPress powered site with Zoho SalesIQ.

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Aug

Updates

SalesIQ Introduces Dynamic Routing Rules

An exciting new addition in SalesIQ->Visitor Routing, to route your visitors to the right Users. The CRM Lead/Contact Owner and Last Chat Attender options are now available in Automation -> Visitor Routing -> Route to Selected Users.

You can route the website visitors to:

The User who is the assigned owner in CRM (if the visitor is available in your CRM as Lead or Contact)
The User who assists the visitor in the previous chat

Let me explain with the examples how this would help you to route your website visitors.

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Updates

Automation section is now more effective than before

Now you can automate your real time sales operations like Monitoring a Sales chat, Route visitors to Sales executives, and also automate the visitor engagement in your SalesIQ.

Intelligent Triggers: Set different types of triggers and perform some action when the visitor visits your website and increase the sales and customer service in your website.
Visitor Routing: Separate and route the visitors visiting your website to different operators according to the capability and decrease the traffic of the website visitors.
Chat Monitor: Now automate the process of monitoring your Operators or visitors by specifying in the Chat Monitor tab, and monitor only the chats you would like to oversee.

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Jul

Updates

Canned message get more options

With Canned Responses, you can pre-program the common responses, solutions, links, etc. With which, you get the ability to handle support requests in less time, which in turn save both you and your customers valuable time.

Instead of continually typing out the same steps, instructions or links to help your customers handle common issues, build an organized repository of the answers you need, and with them always right at your fingertips you are a few clicks away from deploying the perfect solution. Without all the typing.

Save time, work smarter, and deliver the perfect answer to your customers. Canned Responses are ready to be your secret weapon! 

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New

Integration with Zoho Survey

The Zoho survey helps you to create your own survey for your website and turn the survey data into insights and create professional reports. You can also find the returning website visitors by integrating the Zoho Survey with SalesIQ now. Yes, SalesIQ can track your returning website visitors who filled the survey. If the survey questionnaire is inserted in your website, then by integrating the survey with SalesIQ the visitors filling the survey can be tracked with their mentioned Name and Email ID when they visit your website again.

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Jun

New

Visitor History – SalesIQ now gets Visitor Insights

We are happy to announce that we have come up with a new module “Visitor History.” The Visitor History helps you to know more about the visitor’s activity on your ​website. You can also assign a score to your website visitors based on their activity.

The visitors visiting your website will be listed in the Visitor ​History section. The Name, Email, Time Spent, Last Visit and the Source can be viewed on the list.

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May

New

SalesIQ Introduces Dynamic Routing Rules

An exciting new addition in SalesIQ->Visitor Routing, to route your visitors to the right Users. The CRM Lead/Contact Owner and Last Chat Attender options are now available in Automation -> Visitor Routing -> Route to Selected Users.

You can route the website visitors to:

The User who is the assigned owner in CRM (if the visitor is available in your CRM as Lead or Contact)
The User who assists the visitor in the previous chat

Let me explain with the examples how this would help you to route your website visitors.

 

 

Read More

Apr

New

Introducing Invoke JSAPI - Effectuate your own thoughts to trigger an action to the website visitors

“Is it possible to implement my own trigger based on the rules set in SalesIQ”?

Yes, now it is possible with SalesIQ. Today I am going to explain about a fascinating feature "Custom Triggers". We may have different types of visitors to our website every day, looking for different products, so how to treat them uniquely in contrast to one another and convert them into our customer. Follow the underneath examples to execute your own thoughts to trigger an action to your website visitors.

What Is Custom Triggers?

The custom trigger permits you to actualize and execute your own trigger actions to your website visitors. In the event that you are well verse in coding, create your own script and Implement the code in the website and enter the parameter name in the Invoke JSAPI section. Set a criteria and condition in your SalesIQ for which type of visitor you might want to trigger the action.

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Feb

Updates

New set of presets introduced in the visitor tracking customizaton

SalesIQ allows the operators to filter, prioritize and organize the visitor base routed to them. This can be done by specifying a set of criterions in the "Customize" tab in the top right corner of the "Visitors online" tab window. Based on the criterions set by you the visitors will be filtered and organized around the priority rings in the ring view or as columnar data in the list view. Doing so, will let your firm target prospective visitors rather than desiccating the firm's time and resource over visitors who may not be quite profitable. Priority drops from inner ring through the outer ring in the ring view and from left through right in the case of list view. More importantly the customization rules set by a operator is limited to his/her account only.

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Jan

Updates

Livedesk renamed as SalesIQ

Livedesk is now SalesIQ. We have more options that can take care of your website sales completely, SalesIQ is now equipped with visitor history, automation, tracking, livechat and much more. 

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2014

Dec

New

Live Chat plugin for your Prestashop website to convert visitor into actual buyers.

Know, track, and engage your website visitors at a very collaborative and personalized level. Increase your business through automated chat invitation. Integrate with ​ZCRM and ensure customer satisfaction. Group your visitors into the revolutionary Zoho SalesIQ rings based on ZCRM fields available in the lead, contact and potential sections. Zoho SalesIQ is a sales enhancer for your eStore.

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Nov

Updates

Visitor engagement - now SalesIQ gives you more control!

Do you think that all your prospects are greeted in the same way through chat triggers irrespective of their purpose of visit ? Do you think that your potential / privileged customers are getting the same treatment as any of your random visitor of your website?

Now we bring you some nicer way to have more control over your visitor engagement.

Segregation of controls

Separate rules can now be configured for sending the chat invites ​ and assigning the visitors .

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Aug

New

Integration with Shoppify

We are happy to announce LiveDesk plugin for your Shopify powered e-stores. A platform to convert your online store visitors into customers through revolutionary LiveDesk Rings. Intelligently sort store visitors based on geo-location, on shopping cart or time on store. LiveDesk, brings over the counter experience to the web. Automate visitor engagement and close deals faster. 


Once the chat widget is added to your website you will be provided with four options on your admin panel.

Change Widget – Allows you to change the existing widget from your Shopify powered store.
Customize Widget - Allows you to customize the appearance of the chat widget.
Remove Widget – You can remove the chat widget from your Shopify powered store just with the click.
Go to LiveDesk – Easy access to your LiveDesk operator console.

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Jul

New

Website introduced for livedesk

Hassle free livechat software re-imagined for business growth.

Start proactive online live chat with your website visitors and provide live customer support. Increase the ROI on your content, SEO, Adwords and email marketing efforts. Get started now to connect with real time visitors.

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Updates

2 Ways Live Chat Can Enhance Your Customer Service

Landing a new customer is 5x more expensive than keeping an existing customer. How do we keep our customers happy? By providing outstanding support. LiveDesk let’s you delivers outstanding customer service and keeps your retention rates high.

Let’s look at a scenario below that is all too typical in business.

Riley and Karen, both customer service managers, are upset. One of their biggest customers is threatening to leave. José Pérez, the COO of B2B SellingStrategies, just complained of bad service during a critical time

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Jun

New

Joomla plugnin integration introduced

Integrate livedesk with your joomla account to proactively prospect and deliver exceptional customer service.

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May

New

Live Chat and Visitor Tracking Integrations with CMS

Integrate with WordPress, Blogger, Unbounce, Tumblr, Light CMS, Help IQ, Virb, Weebly, Wix, DotNetNuke, Sitefinity, Joomla and Drupal. Convert your blog visitors into customers, track your visitors and deliver a realtime support to your customers.

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New

Integration with e-commerce site

A recent survey on connecting with online prospects illustrates, 71% of online shoppers expect access to live help when purchasing online within 5 minutes, whie 31% expect assistance to be immediate.

The ability to prospect proactively and reach out to prospects on your website is the key for closing more deals. The percentage of returning customers and referrals will increase by providing a world class customer service. 

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Apr

New

Introducing OsCommerce integration

Live Chat and Visitor Tracking Software for OsCommerce

Add SalesIQ to your osCommerce store and get connected with your customers at the right moment. Track and engage your visitors and in real time.

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New

Introducing Live Chat and Visitor Tracking Software for Magento

You can easily add a live chat and visitor tracking feature to your Magento store through Zoho SalesIQ. Engage with prospects on your online store through proactive chat and close more deals. Build lasting relationship with your customers by delivering legendary customer service through live chat.

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Mar

New

LiveDesk JavaScript APIs

Our development team has been hard at work to provide the developer community with new features and ways of working through our new initiatives. With that said, I am happy to announce the launch of our LiveDesk JavaScript APIs.
LiveDesk APIs are easy-to-use, quick-to-implement, designed to customize your Chat Widget based on your existing web presence and preferences.
LiveDesk APIs are categorized as per your preferences from Visitor APIs to UI event handlers. You just have to follow a few steps in order to setup the JavaScript APIs.
 

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New

Introducing Visitor Tracking for your website

Visitor tracking acts like a power packed module, enabling you to identify and track down visitors, view and record the trail of every other visitor visiting your website(s) and more importantly it allows you to view personal details like name, geolocation etc., of the visitors and lets you initiate a proactive chat at any point of time.   

The following sections would elaborately explain the functionalities of this feature.

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Feb

Updates

Product Update

  • IE browser - Hiding the chat window in the website through JS Api, when all the agents are offline in IE browser has been updated.
Updates

Product Update

  • Option to upload your own image while confirming the agent invite email.

Jan

Updates

Product Update

  • Templates for emails sent from LiveDesk were changed with new design.
Updates

Product Update

  • The sound notification issue in the chat widget has been updated.
New

Support Integration : LiveDesk + Zoho Support = Instant Customer Happiness

It’s getting late, and you’re tired, dare I even say cranky. I can call you that, because if I miss a meal, ney, even have to wait a few minutes for one, I morph into captain cranky–so I definitely feel your pain.

Yet, you can’t pack it in and call it a day because business being business, it must be taken care of, and it must be taken care of today. You have to get your boss added to the system, and you need to be able to export that report for a presentation on Monday. The problem is today is Friday, and today is quickly expiring.

Step one, you’ve got to track down your vendor’s contact information. What is that guy’s email? You just asked him a question… Quick search through your inbox, scan of your contacts, still can’t find it. You remember you called their support team a few weeks back, but you don’t have that number handy either. Hop on over to their site, check out their contact us page, but before you can start dialing the most enticing thing you’ve seen all day catches your eye. The little icon beckoning you to chat and get an instant answer.

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2013

Dec

Updates

Tip : Alone we can do little, together we can do so much!

Providing great customer service can make all the difference in creating a brand that people trust. There comes time where an agent may not be able to handle the customer due to many reasons. It may be that the agent is not so clear with the particular domain or need some status information from others or may not be able to comprehend the question or so. In order to give away the prompt answers, the agent can't jiggle around the team, cannot ping or make calls to peer group to seek assistance always. LiveDesk solves it so easily by giving out a window to get your peer's help and makes you comfortable while chatting with your customers. Is that not Awesome?!! 

Yes, you can add your peer/supervisor/boss to the live chat whom you think is capable of answering your Customer's query!

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Updates

Tip : Lighting up your personalized sound preferences

We all have a differing needs for sound notifications on visitor actions. Sound notifications are perhaps one of the most important feature. when it comes to responding customer inquiries via Live Chat. If you can’t hear the chat notifications, you might end up in missing a Customer.
Since LiveDesk works with a variety of clients and we get this question pretty often in our support and Live Chat. I thought I'd put together a primer on how to find and adjust these settings. You can add a personal touch to your LiveDesk by changing the sounds as you need. 


 

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Updates

Tip : Dressing up your LiveDesk


Many people would like to have the screen to look with their own imagination! And the first thing that comes to our mind is setting up the themes. A theme reflects the tag line for our mind. It can also keep you geared up in handling Live Chats.
Getting bored on seeing the same!
You can customize the look and feel of your LiveDesk by changing the pre - programmed themes and give yourself a gift of smile on your face.
Looking for LiveDesk themes? Here is the place to find! 

  • Click your name at the top right. 
  • From the drop-down menu click "Personalize".
  • In the "Personalize" window that pops-up, click the "Themes" tab.
  • Make changes by clicking the radio button of the settings you want, or clicking on the Theme or Pattern you desire.
  • Each time you make a change, the system updates automatically, A simple click on the "X" icon at the top right will return you back to where you were working.

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Updates

Product Update

  • Re-connection updated. Switching between pages takes more time in reconnecting an active live chat session.
Updates

Product Update

  • Option for available to chat in profile settings introduced.

Nov

New

Introducing Signature Chat : Empower your support with Signature Chat

A new way of inviting your customers to chat has been released in LiveDesk. With this, you can invite your customers for a chat, right from your E-mail replies.

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New

Integration : Zoho LiveDesk can now be integrated with Zoho Support

Step up your customer-supporting game and add the power of live chat to full-fledged helpdesk software, to create the ultimate, unified customer support suite. Together with Zoho Support and LiveDesk, deliver a complete view of all your support interactions logged in one, organized database.

Creating support tickets is now made easier while chatting with your Visitors.

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Updates

Tip : Exploring Notes Icon

It’s always been a tough job to maintain a record for each chats to know whether it has an Email or Note. A Chat might have a reply email for a visitor, a note added by a visitor or an agent to act upon or both. Checking each and every chat to find whether it has an Email or Note is time consuming. However it is not feasible when the chat volume is high. This can even end up in loosing customer if it is not taken care properly.
Do we have a solution?
LiveDesk comes with an easy user friendly Icon, which differentiates chats, which has Notes and Email replies.
Love to see it?
Just look at the Icon before the Visitor information Icon while navigating through the Visitors, Missed or History in your agent operator console. 

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Updates

Tip : Message Board

Building a sense of Information community among the agents is vital for a successful Chat support. A quick discussion among the agents can serve a range of purposes. However it is not feasible in real time to have a traditional classroom discussion with all the agents. 
How to make our agents equipped with information?
LiveDesk Introduces 'Message Board', it gives you an access to your LiveDesk’s agents. Whether it’s you or others. Share your thoughts, tips, tricks, best practices and announcements with everyone using LiveDesk. Give your agents quick updates, notify everyone of a change in policy, inform everyone of a scheduled downtime with your Message Board, it is easy to communicate, connect and collaborate with everyone in an organized manner.

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Updates

Tip : Ending your Chat session smartly

Is my customer online now? Will I get a reply for my message? The chat is Idle for long time, should I wait? These are some of the common questions for a chat support agent when the chat is Idle. There is no reason to babysit idle chats, as they aren’t going anywhere, utilize your resources wisely. If you are not sure on the customer status on the chat, you have to ping the customer to know whether the chat is alive. 
Do we have any other option? 
Yes, LiveDesk gives you an option to end chat sessions immediately after a great chat, or choose to end a stalled chat after a defined amount of inactivity with a timer added to it.

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Updates

Tip : Notification

A Notification helps you to know if there is something new, missed or an action, which might need your attention. Notification center makes our digital lives easier. You can manage your time around by simply tweaking into notifications and prioritize what's really important.
Need a notification center?
Get quick and easy notifications with LiveDesk notification center. When you have a new notification, a red bubble will appear with the number of new notifications you've received in the Bottom Bar of your LiveDesk operator console. A click over it will take you to a Notification center pop up with separate notifications.

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Updates

Tip : Effective visitor queue management

Using LiveDesk can increase your chat conversions and improve customer support productivity. But how do you manage your chat queues with the increase in volumes? 
Without the knowledge of the number of chats in the queue, and the ability to make real-time adjustments might get you into the risk of losing customers and overworking of your agents. 
Maximize the benefits that LiveDesk offers you
LiveDesk gives you an Easy chat notification and icons to handle the chats in the "Waiting Visitors queue". It gives the agents an insight about your visitor’s information before picking the chat from the chat queue.

Updates

Product Update

  • Deleting the WebEmbed has been updated.

Oct

Updates

Product Update

  • Navigation in the Chat history 
  • Initiate chat proactively through automated chat triggerNew fields included in the report module Support information
Updates

Product Update

  • Displaying your company logo in chat widget has been Updated.
Updates

Tip : How do I schedule agents?

Operator Scheduling
The most common question I get while doing live chat is “How many operators do I need and how do I determine when it’s best to schedule them to be on duty?”
Fortunately there is an easy Solution in LiveDesk which helps you to make your decision.

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Updates

Tip : Managing global reputation

It’s said that a Happy Customer will tell to five others about their experience. But an unhappy one can tell thousands or more. There is nowhere to hide in today’s hyper-connected world, as "Twitter" plays its part to haunt companies. The rise in smartphone use has made it easier than ever to check these sites while moving.
The best way a company can prevent negative publicity is being approachable, as many customers resort to "Twitter" posts. But if you don’t have time to monitor it closely, it can bring us disaster. 
Surprisingly, LiveDesk provides an easy, and formal way to gather feedback. Respond to questions and makes sure that you are responsive.


 

Updates

Tip : Business Hours

If you don't provide 24/7 support to your customers, Your agents have to make sure that they 'Sign In' and 'Sign Out' at the right time. If not, your website visitors might initiate a chat as your agent left their operator console logged in, which keeps your embed online.
Make sure you always acknowledge your availability and give your customers a better sense of your business hours as to when they can expect a personal response to their chats. If not you might run into the risk of turning off customers and losing their business.


 

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Updates

Tip : Customer Support Crystal Ball

Agent response time has always been an important key to customer satisfaction. An agent should always be prepared for a quick response, to keep their visitors in chat from leaving. The customer always expects to get an answer in the shortest time as possible.
But how an agent can answer their questions more quickly? Does LiveDesk have a solution?
Yes, Gaze into the future, Always be a step ahead to see what your customers type as they type and magically make custom solutions appear before they ever hit submit. LiveDesk helps your agents to strike quickly with the right answer. Answering questions has never been this easy. WOW your customers!

Sep

New

Wordpress Integration introduced: Quick and Easy live chat on your WordPress sites

We know you love WordPress because it is easy to setup, easy to configure to fit your specific needs and extremely powerful. Which is exactly why LiveDesk is a perfect fit for WordPress sites--easy, customizable live chat for your easy, customizable publishing platform.

With the release of our WordPress plugin, you can add live chat capabilities to any WordPress site and start chatting with the customers and visitors who are visiting your sites. Connect, chat, engage and support instantly from any WordPress powered site with Zoho LiveDesk.

Read More
New

OpenCart Integration: Start chatting with your customers directly from your OpenCart powered storefront.

We are excited to let you know about Zoho LiveDesk's new OpenCart extension. By installing the extension, you can quickly add live chat functionality to your store and connect with potential customers at the exact right moment. Embrace the power of real-time chat and improve the customer experience of your OpenCart powered store.

Read More
Updates

Product Updates

  • Options to send the Chat transcript to the Visitor on completing the chat session.
  • Now you can set your working hours in LiveDesk and make sure your chat widget go offline, after your business hours even when your agents are logged in.
  • Field to define an e-mail address, which you want to mark automatically while replying to the visitors.
Updates

Product Update

  • Field to define an e-mail address, which you want to mark automatically while replying to the visitors.
Updates

Tip : How to make use of Canned Message?


Easy to use Messages
It’s easy "less typing". Instead of continuous typing out the same steps, instructions or links to help your customers handle common issues, build an organized repository of the answers you need, and with them always right at your fingertips you are a few clicks away from deploying the perfect solution.
In LiveDesk, we use the concept of Canned messages. A Canned message is a predefined live chat message that operators can send to a visitor, increasing speed and operational efficiency.


Just type "#" followed by your text in the chat window and see the system suggests canned messages for the text you typed. Hit enter to select or Press "Esc" to ignore the system suggestion.


 

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Aug

Updates

Product Update

  • LiveDesk chat button issue with Safari and Opera browsers has been updated.

Jul

Updates

Update

  • Get your visitor message instantly translated to agent language and Vise Versa through google translation.

May

Updates

Product Update

  • Logging in LiveDesk through jabber client has been updated.

Apr

Updates

Product Update

  • Adding log hours has been added.
  • Viewing the logout link when screen resolution is lesser than 1280 Px has been updated.
New

Support Integration : Support customers in LiveDesk, extend the value of Zoho CRM

We heard your requests for LiveDesk to integrate with Zoho CRM, so last week we announced Zoho CRM integration for all paying LiveDesk customers (or those on a current trial of any of the paid plans).

By tag-teaming with the premier CRM solution for small businesses, your LiveDesk gets instant access to the customer data you need while chatting, and your support interactions are logged alongside your other data in your newly-unified customer interaction suite. Leverage the power of LiveDesk and Zoho CRM together, and join the small businesses who are already elevating their team’s customer-supporting skills.

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Mar

Updates

Product Update

  • Choosing the department in Firefox browser version 19 has been updated.
  • Displaying the custom float image in the website has been updated.

Feb

New

Zoho Live desk is Launched - To Deliver Instantaneous Happiness to your customers

Meet your newest buddy, Zoho LiveDesk—the small business live chat solution for customer support.  Simply put, LiveDesk is the easiest way to add live chat to your websites and wow your customers with instantaneous support.

Zoho LiveDesk improves customer support for everyone involved—customers and companies.  Your customers are empowered by instant access to personalized answers from real, live people. And your team will love the power to resolve customer issues before they ever become a request in their inbox, slashing your response times and their workload.

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