Whether your mobile app users have a question, need help, or want to report an issue, Mobilisten enables them to easily connect with your support team via live chat right from the screen they're at on your app.
Mobilisten gives you a comprehensive view of a user's basic information, including device details and settings, so you can assess and solve their issues quickly. Users can also share screenshots through the in app chat.
Don't let resource constraints impact your users. Deploy a conversational chatbot in your mobile app so users can get answers to their questions, track orders, or fix appointments, all through the in app chat.
Customer engagement doesn't have to be a full-time job. Connected with inactive users by sending contextual and personalized push notifications. You can also add in-app messages to nurture regular users.
Ever helped a user through an installation process, only to receive another message asking you to repeat a step or two? Not anymore. With Mobilisten—our in-app chat SDK—your customers can now view older conversations, and even restart them, anytime.
The major reasons for cart abandonment include process complexity, a lack of sufficient payment options, or technical issues. Proactively engage uncertain prospects by setting customized in-app chat triggers so that you never miss out on a deal.
Add a live chat knowledge base with answers to frequently asked questions and articles that users can access right from the in-app chat window so that you have more time to address more complex queries. Once they’re updated in the web app or mobile app, they're synced across platforms.
Have customers all over the globe? No problem. With real-time in-app chat translation, Mobilisten lets you interact with visitors in 33 languages—even those with right-to-left scripts like Arabic and Hebrew. You can also add articles in multiple languages.
Mobilisten isn't just a generic in-app chat support tool plastered on your app. You get to decide how your in-app chat widget and window look. A few quick tweaks are all it takes to make your in-app chat blend right in with your mobile app.
What good is customer data that's buried in your CRM or support tool? Mobilisten works with many third-party and Zoho apps you use every day, so your entire sales, support, and marketing tech stack can really "talk" to each other and work as one.
Having customers from the EU doesn't mean extra work anymore. With minimal effort, you can include an implicit tracking banner or an opt-out banner in your app, add in-app chat consent when someone initiates a conversation with you, password-protect files, and mask any personally identifiable information (PII) shared via in-app chat.
In-app chat is a real-time communication functionality inside a mobile app. It enables mobile app users to have real-time conversations, and seek assistance from support teams without leaving the app.
In-app chat support software is a specialized software that enables businesses and mobile app developers to integrate chat support functionalities directly within their mobile apps. In-app chat support software facilitates real-time communication between users and support agents from within the app.
A live chat software solution you choose for your mobile app should pass the following requirements: