Powerful conversational AI chatbot builder for websites

An AI chatbot is a computer program that uses artificial intelligence (AI) and natural language processing (NLP) to understand customer questions and respond to them.

Customers these days expect round-the-clock support from businesses. This involves hiring employees to cover multiple shifts and carefully planning a staff roster, which is expensive and complicated. AI chatbots can quickly solve this for you. Apart from providing 24/7 assistance to customers, with AI chatbots you can also avoid any unpleasant conversations caused by overworked support agents and unhappy customers.

An AI chatbot builder is software that helps businesses create conversational chatbots for their website using AI technology. AI chatbot builders allow businesses to automate communication with prospects and customers.

There are three main types of chatbot platforms available on the market:

• Guided flow or rule-based chatbot builders

  Guided flow chatbots, also called rule-based chatbots, interact with customers using a predefined decision tree and bot conversation flow. There are two types of guided flow/rule-based chatbot platforms, and each serves different groups of customers.

  • Codeless chatbot builder: A codeless chatbot builder comes with building blocks that you can drag-and-drop to create custom chatbots, meaning you don't have to write any code. This type of chatbot platform works well for entrepreneurs or small business owners who are not programmers and don't want to hire one just to create chatbots. It also works for marketers, salespeople, or support specialists who need to build chatbots without the help of a programmer.
  • Programmable chatbot builder: A programmable chatbot builder lets you create conversational chatbots using a few lines of code. This type of chatbot platform serves business owners who are developers, or large enterprises that have dedicated developers to support other business functions.

• Smart AI chatbot platforms:

  An AI chatbot platform helps you create and deploy AI-driven conversational chatbots that understand natural language and respond to inquiries using natural language processing (NLP).

• Hybrid chatbot builders:

  The term hybrid chatbot has been used to market chatbots with a live agent hand-off feature. But hybrid chatbot actually means combining two different types of chatbots: AI and guided flow bots. SalesIQ has come up with a way to create hybrid chatbots by plugging Answer Bot, our ready to use AI chatbot, into your rule-based chatbot created using our chatbot software, Zobot.

Here are some of the key features of AI chatbot software:

• UI that makes chatbot building easy
• Completely customizable
• Uses natural language processing (NLP) to understand and respond in natural human language
• Pairs with your internal servers so the chatbot can retrieve and push data to them
• Easy hand-off from AI chatbot to a human agent
• Integrates with all your sales and support tools
• Provides chatbot conversation analytics

AI chatbot software helps businesses in the following ways:

• An AI chatbot platform can help save support costs and increase efficiency with automated round-the-clock, scalable support with minimal human intervention.
• AI chatbot software can automate tasks such as lead generation, the first stage of lead nurturing, answering frequently asked questions, and processing orders, refunds, and replacements, freeing up employees to focus on more complex tasks.
• Conversational chatbots helps you improve customer satisfaction with 24/7 availability, quicker responses, and faster resolution.
• AI bots are not subject to fatigue or burnout, and this ensures consistency in response tone.
• AI chatbot software can provide a conversational experience for website visitors and instantly give them the information they're looking for, leading to better website conversion.

Here are some signs your website needs chatbot software:

• Your website has a lot of traffic that doesn't convert
• High intent pages have a high bounce rate
• Your sales and support teams have a high load
• You receive a lot of support requests outside business hours
• Most of your support inquiries are repetitive

Here are some attributes to consider while looking for an AI chatbot software for your website:

• Ease and speed of deployment
• Customizability and scalability
• Auto-recording of information gaps so you can keep it updated
• The chatbot learns over time
• Chatbot conversations have to be as close to human conversations as possible
• Ability of the chatbots to be easily fixed with little to no downtime
• Data security and privacy
• Integrability with your existing tech stack

TThe first step in creating an AI chatbot for your website is determining what you want your chatbot to do, like provide customer service, respond to FAQs, or help users navigate your website. After you've determined this, you need to choose a chatbot platform that has all the functionalities you need to build your AI chatbot and design your chatbot conversation flow. Check out our blog post on how to build conversational AI chatbots to learn more.