Magento

Live Chat and Visitor Tracking Software for Magento

You can easily add a live chat and visitor tracking feature to your Magento store through Zoho SalesIQ. Engage with prospects on your online store through proactive chat and close more deals. Build lasting relationship with your customers by delivering legendary customer service through live chat.

Installation of Zoho SalesIQ in Magento through plugin

  • Log into your Magento admin page.
  • Click on the "System" tab then select " Magento Connect".
  • Click “Magento connect manager” from the drop down.

  • Paste the extension key into the field “Paste extension key to install:” and click “install“
  • Select "proceed" to get Zoho SalesIQ installed.

  • Now select "refresh" then "log in" again.

How to get the extension key?

  • Visit http://www.magentocommerce.com/magento-connect/catalog/product/view/id/25251/s/zoho-salesiq.html
  • Click “install now”

  • Click "select key" to select the Zoho SalesIQ extension key and copy.

Configuring your Zoho SalesIQ extension

  • Log into your Magento admin page.
  • Click on the "System" tab then select " Configuration" from the drop down.

    • Go to "Zoho Extensions" in the left side bar and click "Zoho SalesIQ"
    • Paste your Zoho SalesIQ code in the ”Chat Widget Code” and click “save config”

  • Chat window – This configuration allows you to handle the visibility of chat bubble in your Magento store.
  • Include in – Select the pages, which you would like to display the chat window. If All Pages is selected, the chat window is displayed throughout the site.
  • Quick Chat Button - If enabled, a Quick Chat Button is added above "Add to Cart" button in product pages.

Magento Installation through admin page

  • Log on to your admin panel.
  • Click at "System" then select "Configuration" from the drop down.

  • Go to "General" in the left side bar below "Configuration" and click at "Design"
  • On the "Design" section, click over the “Footer".
  • Paste your Zoho SalesIQ code inside “Miscellaneous HTML” box and click “save config”

Getting your Zoho SalesIQ Code Snippet

  • Login to your Zoho SalesIQ Operator console.
  • Click "Settings".
  • In the Web Embed section, click on the name of the Embed you are attempting to include in a page.
  • Scroll down to the "Button Appearance" section and choose "Float window" .
  • Select the code snippet below and copy.

Note: To receive live chat notifications you should be logged in to https://www.zoho.com/salesiq/

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Write to us: support@zohosalesiq.com