Working with Solutions

Over a period of time, direct customer support helps your organization to build a rich knowledge base for future reference. A Knowledge Base in the form of solutions (also called as articles or frequently asked questions,) that enables your organization to solve the repetitive problems encountered by customers using limited resources. The Solutions module integrated with Cases is very useful for organizations that are mainly focusing on post-sales support, particularly technology and knowledge-based industries.


Profile Permission Required: Access to the Solutions Tab that includes View, Create, Edit and Delete permissions.

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