Create support tickets in Zoho Support for e-mails sent to your own support e-mail address. Configure a mail forwarding rule(with your e-mail provider) to route e-mails received in your mail client to an equivalent e-mail address in Zoho Support. Take a look at the below illustration.
|Your Support E-mail Address||Equivalent E-mail in Zoho Support|
When your customer sends in an e-mail to firstname.lastname@example.org, it can be forwarded to its equivalent support e-mail address in Zoho Support - email@example.com.
The steps involved in configuring the forwarding rule, varies from one e-mail provider to another. Let us look at the configuration required for select providers below.
You need to setup a redirect rule to forward your support e-mails to Zoho Support when you're using Outlook connected to an Exchange server. If you're using Outlook 2007, do follow the steps involved in setting up a redirection rule from here.
Besides setting up the redirection rule, you can as well configure mail forwarding on your Exchange mailbox, by following the steps mentioned below:
You can learn more about forwarding e-mails to a mail enabled contact from here.
Here is one another way for setting up mail forwarding by creating a contact but, without creating an Exchange mailbox or configuring the Outlook client to forward.
To forward emails from Active Directory follow the steps mentioned below:
With this setup, emails sent to firstname.lastname@example.org will be forwarded to email@example.com
You can forward e-mails to Zoho Support if you're using an Office 365 hosted exchange for your business.
To configure forwarding in Office 365 follow the steps mentioned below:
Here you go. Now you can send an e-mail to your support mailbox to see them relayed to Zoho Support successfully.
A lot of businesses today, use Google Mail for their support center. And did you know? you can forward e-mails received at Google Mail to Zoho Support automatically. Yes, and it requires you to setup mail forwarding under the Setup section in your Google Mail console. Here is an abstract of setup instructions pulled up directly from Google's Support page
You can configure e-mail routing for your domain, if you're a customer of Google Apps for Business. Follow the quick steps mentioned below to configure e-mail routing or click here for a more detailed setup instruction from Google's Support page.
If you're using Yahoo! Mail, follow the steps mentioned here to forward e-mails received at your Yahoo! Mail box to Zoho Support. After you'd setup forwarding, Yahoo! Mail sends an e-mail with the verification code to the address you configured to forward e-mails to. Please find this e-mail created as a ticket under 'Open Tickets' view in Zoho Support.