Pricing (local taxes will be charged in addition to the prices mentioned.)
| Billed Annually | Free | ₹ /agent/month | ₹ /agent/month | ₹ /agent/month | ₹ /agent/month |
| Billed Monthly | Free | ₹ /agent/month | ₹ /agent/month | ₹ /agent/month | ₹ /agent/month |
| Agent Limit | 3 Free Agents | 5 Agents | Unlimited | Unlimited | Unlimited |
| Light Agent | - | - | ₹ /light agent/month | ₹ /light agent/month | 50 Free Light Agents (Add on ₹ /light agent/month) |
TICKET MANAGEMENT
| E-mail TicketsConvert emails into tickets automatically when you add email as a channel | | | | | |
| Comment in TicketAdd private comments to internal teams | | | | | |
| Private Conversations in Ticket | | | | | |
| Spam TicketsMark tickets as spam | | | | | |
| Ticket HistorySee the activity on a ticket in chronological order | | | | | |
| Ticket Resolution NoteMake internal notes about successful solutions to issues | | | | | |
| Ticket TagsAdd labels to tickets to organize them intuitively | 10 Tags/Ticket | 10 Tags/Ticket | 20 Tags/Ticket | 30 Tags/Ticket | 50 Tags/Ticket |
| Add Resolution as KBDirectly add the ticket resolution as an article in your Knowledge Base | - | | | | |
| Customer Happiness RatingsAutomatically ask customers to rank their happiness with the service, and keep track of results | - | | | | |
| Suggested ArticlesPulls relevant answers from your FAQs and Knowledge Base and displays them alongside the ticket | - | | | | |
| Merge Tickets Merge similar tickets into a single one to avoid redundancy | - | | | | |
| Split TicketsSplit up a ticket with more than one topic, for better accountability | - | | | | |
| Clone TicketCreate duplicate tickets whenever required | - | | | | |
| Ticket TimelineSee a timeline of all the past tickets from a particular customer | - | | | | |
| Read / Unread Tickets | - | | | | |
| FollowersFollow specific tickets and customers | - | - | | | |
| Time EntryKeep track of time spent on every ticket and manage billable hours | - | - | | | |
| ApprovalsAsk for internal approvals in the context of a specific ticket | - | - | - | | |
| Team OwnershipAssign tickets to teams, rather than individual agents | - | - | - | | |
| Ticket SharingShare tickets with other agents to collaborate and solve issues | - | - | - | | |
| Send as EmailSend outbound emails to your customers | - | - | - | | |
AGENT PRODUCTIVITY
| Quick Ticket View (Peek View)View ticket content from the list view, without having to open it | | | | | |
| Response Editor with Rich Text SupportFormat your responses for better clarity and understanding | | | | | |
| Advanced SearchSearch across all modules from a single place | | | | | |
| Response DraftSave in-progress responses as drafts automatically | | | | | |
| Table ViewView tickets in a simple table, with all the columns you need to see | - | | | | |
| Keyboard ShortcutsUse keyboard shortcuts to perform routine ticket tasks | - | | | | |
| Search FacetQuickly find the item you're looking for by eliminating what you don't need | - | - | | | |
| Snippets for Faster ResponseCreate and use pre-written phrases to avoid typing out common answers every time | - | - | | | |
| Email Templates in Reply EditorCreateCreate and deploy pre-typed email templates for faster replies | - | - | | | |
| Work ModesView tickets based on time, priority, status, or CRM information via Work Modes | - | - | | | |
| Review Ticket RepliesSend ticket responses for review to senior employees | - | - | - | | |
| Gamescope for AgentsUse incentives and rewards to encourage agents to perform better | - | - | - | | |
REAL TIME COLLABORATION
| Real Time Updates in Ticket List & Detail View | - | - | | | |
| Real Time Ticket Count in Starred Views | - | - | | | |
| Team FeedsView and interact with a feed of recent updates from customer tickets | - | - | | | |
| Agent Collision DetectionGet notified instantly when another agent works on the same ticket | - | - | - | | |
| Agent Collision ChatQuickly chat with the other agent when you find yourselves both working on the same ticket | - | - | - | | |
| Agent Collision Reply AvoidanceGet notified instantly when another agent begins to formulate a reply | - | - | - | | |
CUSTOMER SUPPORT CHANNELS
| Email ChannelThis refers to your support email address | 1 | 2 | 5 | 10 | 100 |
| Help CenterSet up a self-service portal for your customers | | | | | |
| Feedback WidgetAdd the Advanced Web Form as a portable widget to your website | 1 | 1 | 1 | 1/Department | 1/Department |
| Advanced Web FormsAllow potentials and customers to log tickets via forms on any web page | 1 | 1 | 5 | 10/Department | 20/Department |
| TwitterReceive and respond to tickets via Twitter directly from Zoho Desk | - | 1 Brand | 1 Brand | 1 Brand | 2 Brands (add-on brand available on request) |
| FacebookReceive and respond to tickets via Facebook directly from Zoho Desk | - | 1 Brand | 1 Brand | 1 Brand | 2 Brands (add-on brand available on request) |
| Instagram | - | 1 Brand | 1 Brand | 1 Brand | 2 Brands (add-on brand available on request) |
| Community ForumsBuild a community of customers and users by opening a forum where they can talk to each other | - | - | | | |
| TelephonyIntegrate with a host of telephony providers to offer support over the phone | - | - | - | | |
| Live ChatChat with customers on your website and convert conversations to tickets | - | - | - | - | |
INSTANT MESSAGING
| WhatsApp | - | - | Yes (Usage-based charges applied by WhatsApp ) | Yes (Usage-based charges applied by WhatsApp ) | Yes (Usage-based charges applied by WhatsApp ) |
| Telegram | - | - | | | |
| Wechat | - | - | | | |
| Line | - | - | | | |
| Dashboard | - | - | | | |
| WhatsApp Sandbox | - | - | | | |
| Canned Messages | - | - | | | |
| Auto-Responses | - | - | | | |
| WhatsApp Template Messages | - | - | | | |
| Ticket Conversion | - | - | | | |
| Embeddable options | - | - | | | |
| Profanity Management | - | - | | | |
| Chat transfer | - | - | | | |
| Notifications | - | - | | | |
| Custom Workflows | - | - | - | | |
HELP DESK AUTOMATION
| Notification RulesUse rules to notify agents and customers about progress made on tickets | | | | | |
| MacrosCombine actions performed frequently on tickets into macros that can be manually applied | 2 | 2 | 5 | 15/Department | 30/Department |
| Workflow RulesAutomate a set of actions using workflow rules | - | 1/Module (Ticket module only) | 5/Module | 15/Department/Module | 30/Department/Module |
| Supervise - Time-based RulesCreate rules for time-based events such as ticket resolution reminders | - | - | 5 | 15/Department | 30/Department |
| Custom Actions Gallery in Workflows | - | - | - | | |
| Custom Functions in WorkflowsAutomate actions to be performed in other apps when a specific event occurs in Zoho Desk | - | - | - | - | |
| SchedulesExecute automated actions through custom functions either at a specific time or on a recurring basis. | - | - | - | - | 10/Department |
| Field WatchingTrigger pre-defined rules when a field is updated | - | - | - | - | |
TICKET ASSIGNMENT RULES
| Direct Assignment to Agents and TeamsWrite rules to automatically assign tickets to specific agents based on criteria you set | - | 2 | 5 | 15 | 30 |
| Agent Idle Timeout | - | - | | | |
| Round-Robin Ticket Assignment by Load Balancing Use Round Robin scheduling to assign tickets to agents based on their current load | - | - | - | 10/Department | 15/Department |
| Active Skills | - | - | - | - | 30/Department |
| Skill based Ticket Assignment | - | - | - | - | |
ADVANCED PROCESS MANAGEMENT - BLUEPRINTS
| Active BlueprintsCreate flowcharts with automated steps, notifications, and requirements to follow and keep processes on track | - | - | - | 1/Department | 20/Department |
| Transitions per BlueprintTransitions define what happens between stages in a Blueprint, such as required actions by agents or approval from a manager | - | - | - | 20 | 100 |
| Common Transitions per BlueprintWAllows agents to perform the transitions from all the states in a Blueprint. | - | - | - | 1 | 5 |
| Fields and Actions per TransitionThis defines how complex each Transition in a Blueprint can be | - | - | - | 10 | 30 |
| State Level SLAs & EscalationsSet service levels and escalation rules for each stage of the process | - | - | - | | |
| Dynamic Transition Owner | - | - | - | | |
| Transitions Draft (Partial Transitions) | - | - | - | | |
| Strict Mode Controls | - | - | - | - | |
| Custom Functions in Blueprints Write custom actions to be performed after each stage of a process | - | - | - | - | |
SERVICE LEVEL AGREEMENTS (SLA's)
| Number of SLAs Service level agreements (SLAs) help you manage response and resolution time by automating actions based on ticket deadlines | Priority based SLA | Default Priority based SLA | 4 | 10/Department | 20/Department |
| Stop the SLA Clock (On Hold State)Pause response time counter when progress cannot be made on a ticket | Default for On Hold Status (Not customizable) | | | | |
| Multi-Level EscalationsWrite rules to establish an automatic escalation matrix for your tickets | - | | | | |
| Customer Based SLADefine service level agreements for specific customers | - | - | - | | |
| Management in SLA Manage support contracts associated with service levels | - | - | - | - | |
HELP DESK WORKING HOURS
| Business Hours Define the hours within which your teams will work on customer tickets. This can be used for time-related automations and SLAs. | - | 1 | 1 | 1 | 100 |
| Holiday ListCreate holiday lists based on the regions and timezones in which your agents work | - | 1 | 1 | 1 | 100 |
HELP DESK CUSTOMIZATION
| Custom Email Templates Create your own email templates for notifications and agent responses | Default Templates | Default Templates | | | |
| Customize Tabs Rename, hide, and reorder the tabs at the top of the Zoho Desk interface | | | | | |
| Customize Form Fields Use field layouts to customize fields and field values pertinent to each department | | | | | |
| Custom Views Use filters to list just the tickets you need to focus on | - | | | | |
| Starred Views | - | | | | |
| Custom FieldsStore additional information relevant to a ticket using custom fields | - | 10 fields/Module | 50 fields/Module | 150 fields/Module | 230 fields/Module |
| Custom Ticket Status & Status GroupingCreate customized statuses for your tickets | - | | | | |
| Field DependenciesManage dependencies between two fields | - | - | | | |
| TeamsOrganize departments into smaller sub-groups called Teams | - | - | - | | |
| Ticket TemplatesCreate ticket templates for different types of customer requests | - | - | - | | |
| Department Specific LayoutCreate field layouts specific to each department | - | - | - | | |
| Multi Lingual (Beta) | - | - | - | | |
| Layout Rules | - | - | - | - | |
| Validation Rules | - | - | - | - | |
| Multi Layout | - | - | - | - | 20 Layouts / Department |
PERSONALIZATION
| Helpdesk Appearance - Night Mode | | | | | |
| Display Screen Settings | | | | | |
| Display Font control | | | | | |
| Reply Editor Font Controls | | | | | |
| Reply Button Behaviour | | | | | |
| Landing Page Settings | | | | | |
| Reply - Article Auto Suggestion | | | | | |
| Default Send Behaviour | | | | | |
| Multi-language Support | | | | | |
| Date & Time Format Control | | | | | |
ARTIFICIAL INTELLIGENCE
| Reply AssistantZia shares relevant solutions from your knowledge base directly with your customers | - | - | - | - | |
| Sentiment PredictionsZia analyzes incoming tickets to gauge the customer's mood, so your agents know how to respond | - | - | - | - | |
| Ticket Auto TaggingZia identifies key aspects of a ticket and tags them appropriately | - | - | - | - | |
| Anomaly NotificationsAgents and Admins receive real-time notifications for anomalies in ticket trends | - | - | - | - | |
| Zia Answer Bot | - | - | - | - | |
RE-BRANDING
| Custom Domain MappingConnect Zoho Desk with your website domain | - | | | | |
| Remote AuthenticationIncorporate your own authentication system with Zoho Desk for your agents and customers | - | - | - | | |
MULTI-DEPARTMENT
| Multiple Department Support TrackingOrganize your service operation into departments for efficiency and clarity | - | - | - | 10 | 50 |
| All-department View of TicketsSee tickets from across all your departments on a common screen | - | - | - | | |
| Department Based SignaturesCreate email signatures specific to each department | - | - | - | | |
| Department-Specific Product HandlingAssociate a different set of products with each department | - | - | - | | |
HELP CENTER
| Private Knowledge Base for AgentsCreate a private repository of solutions for your agents to access | | | | | |
| Article VersioningKeep track of multiple versions of your KB articles | | | | | |
| Public Knowledge BaseCreate a public repository of solutions for frequently asked questions | - | - | | | |
| Knowledge Base DashboardsGet key metrics and analytics about your knowledge base interactions | - | - | | | |
| CommunityBuild and grow a community of customers, prospects, and visitors | - | - | | | |
| ASAPEmbed customer service capabilities into your websites and mobile apps with the ASAP widget | - | - | | | |
| Multilingual Knowledge BasePublish Knowledge Base articles in over 40 languages | - | - | - | | |
| Community Gamification | - | - | - | | |
| 301 RedirectionSet up 301 redirection for articles when you edit their permalinks | - | - | - | | |
| Google Analytics IntegrationApply Google Analytics to your help center to understand customer behavior better | - | - | - | | |
| Themes GallerySelect an aesthetic theme for your customer self-service portal based on your brand identity | - | - | - | | |
| CSS CustomizationCustomize any given theme further using CSS | - | - | - | | |
| Custom Widgets Change the appearance of your widgets based on the purpose you wish to use them for | - | - | - | | |
| Auto-translation of KB articlesTranslate help articles instantly using auto-translate tools like Google translate and Unbabel | - | - | - | - | |
| Answer Bot in ASAPAI-powered answer bot within ASAP, for customers to interact with | - | - | - | - | |
| Live Chat in ASAPAllow customers to chat with agents through ASAP | - | - | - | - | |
| Multi-brand Help CenterCreate self-service portals for multiple brands within the same Zoho Desk account | - | - | - | - | |
| HTML CustomizationCustomize the look and feel of your help center from scratch to represent your brand identity | - | - | - | - | |
GUIDED CONVERSATIONS
| GC Flows | - | - | - | - | |
| Global Variables | - | - | - | - | |
| Session Variables | - | - | - | - | |
| GC Widgets | - | - | - | - | |
CUSTOMER MANAGEMENT
| Contact & Account Information ManagementRecord customer details as contacts, and group them into common accounts | | | | | |
| Private Notes for Contacts & AccountsMake internal notes about customers for the team's future reference | | | | | |
| Dedicated Owners for Contacts & AccountsAssign dedicated agents within your team to specific customers | | | | | |
| Contact & Account Custom FieldsCreate custom fields to store additional information about your customers | - | 10 Fields | 50 Fields | 150 Fields | 230 Fields |
| Merge ContactsMerge contacts to avoid redundancy or duplication | - | | | | |
| Merge AccountsMerge accounts to avoid redundancy or duplication | - | | | | |
| Custom Views for CustomersCreate filters to view a list of customers you need to focus on | - | | | | |
| Contact & Account InsightsView contact and account activity and engagement in a neat dashboard | - | - | | | |
| Deduplicate Contacts & AccountsEliminate duplicate customer information to reduce complications | - | - | | | |
| Follow Contacts & AccountsClosely monitor contact or account-specific activity | - | - | | | |
| Contact to Product AssociationAssociate each customer with the products they've purchased or are using | - | - | | | |
| Secondary Contact (Cc's)Establish a secondary customer contact for every customer organization | - | - | - | | |
| Contacts to Multiple AccountsRelate a contact to multiple accounts to track the relationships between people and the companies they work with. | - | - | - | | |
ACTIVITY
| TasksCreate follow-up tasks for your team based on ticket conversations | - | - | | | |
| EventsLog and schedule events and invite other agents to be a part of them | - | - | - | | |
| CallsMake, receive, and log calls from your help desk | - | - | - | | |
TIME TRACKING
| Manual Ticket Time TrackingAgents have control over the ticket timer | - | - | | | |
| Auto Ticket Time TrackingAutomatically track the time spent on a ticket without any manual intervention | - | - | - | | |
| Activity Time TrackingTrack the time spent on activities such as tasks and calls | - | - | - | | |
| Billing PreferencesDefine hourly billing information for your agents | - | - | - | | |
PRODUCTS
| Product Based Ticket TrackingTrack tickets by associating them with specific products | - | - | | | |
| Associate Products to ContactsAssociate each customer with the products they've purchased or are using | - | - | | | |
| Associate Products to AccountsAssociate each customer organization with the products they've purchased or are using | - | - | | | |
| Dedicated Owner for ProductsAssign a dedicated agent for each product | - | - | | | |
| Custom Fields for ProductsCreate custom fields to store additional information about your products | - | - | 50 Fields | 150 Fields | 230 Fields |
| Custom Views for ProductsUse filters to see a list of products you need to focus on | - | - | | | |
ANALYTICS
| Agent Dashboard | | | | | |
| Prepopulated ReportsGenerate reports based on a set of standard metrics | - | | | | |
| Ticket Overview DashboardView and track your vital ticket metrics in a single dashboard | - | | | | |
| Ticket Status DashboardView tickets according to their statuses, default and custom | - | | | | |
| Customer Happiness DashboardTrack customer satisfaction levels over a given period of time in a single dashboard | - | | | | |
| Tickets Stages | - | - | | | |
| Custom ReportsCreate your own custom reports to keep track of metrics that matter to you | - | - | 50 | | |
| Export Reports to CSV, XLS or PDFExport reports from Zoho Desk to your computer in CSV, XLS, or PDF formats | - | - | | | |
| Custom DashboardsCreate your own custom dashboard visualizations for reports you use the most | - | - | 10 | | |
| Headquarters DashboardTrack ticket traffic and volume over a given period of time in a single dashboard | - | - | | | |
| Response, Resolution & FCR DashboardsView and track ticket response and resolution times across your team | - | - | | | |
| Knowledge Base DashboardView metrics and reports related to Knowledge Base articles | - | - | | | |
| Community DashboardAnalyze customer interaction and behavior on your community | - | - | | | |
| Calls Reports and DashboardsView reports about all incoming and outgoing calls received and made, across geographies | - | - | - | | |
| SLA DashboardsAnalyze how well your agents maintained their SLAs | - | - | - | | |
| Telephony Agent AvailabilityTrack how often your agents were and weren't available to your customers over the phone | - | - | - | | |
| Schedule ReportsSchedule reports to be sent to you automatically | - | - | - | - | 100 |
| Blueprint DashboardTrack how well your blueprints have been executed, across blueprint States and Transitions | - | - | - | - | |
| ZIA DashboardView all AI-powered intelligence in a single dashboard | - | - | - | - | |
| All Department Analytics (Global Reports and Dashboards)Get reports spanning all your departments | - | - | - | - | |
TELEPHONY
| In-Product Call NotificationsGet notified every time you receive a call within your help desk portal | - | - | - | | |
| Call-to-Ticket ConversionAfter taking a customer call, convert it into a ticket easily, with custom notes | - | - | - | | |
| Answer Over-The-WebTake calls from your help desk portal without the need of a physical handset | - | - | - | | |
| Answer Over-The-PhoneIf you prefer to answer calls via a physical handset, you can choose to do that | - | - | - | | |
| Call LoggingA log of all incoming and outgoing calls is automatically created within Zoho Desk | - | - | - | | |
| Call TransferTransfer your call to another agent when required | - | - | - | | |
| Call RecordingRecord all your incoming or outgoing calls for future reference and training purposes | - | - | - | | |
| Call HoldPut a call on hold when required | - | - | - | | |
| Call MuteMute calls when required | - | - | - | | |
| Business Hours ConfigurationConfigure business hours for all incoming calls via Twilio | - | - | - | | |
| Non-Business Hour ManagementDefine a protocol for when calls come in outside of your business hours | - | - | - | | |
| Call Queue HandlingWhen traffic is high, manage multiple calls in your queue seamlessly | - | - | - | | |
| Outbound CallsMake outbound calls to customers right from within Zoho Desk | - | - | - | | |
| Missed Call ManagementGet notified every time you have a missed call so you can follow up | - | - | - | | |
| Custom Greeting ConfigurationGreet your customers when they get on a call to create a better customer experience | - | - | - | | |
| Call Routing (Sequential & Simultaneous)Route your call to another agent based on expertise or availability | - | - | - | | |
| Call Waiting MessageCreate a call waiting message to let customers know you'll be with them shortly | - | - | - | | |
| Caller HistoryKeep track of your entire caller history, to ensure no customer falls through the cracks | - | - | - | | |
| Voice MailWhen an agent is not available, allow customers to leave a message | - | - | - | | |
| Real-time Agent AvailabilityHelp your agents be available for customers in real time | - | - | - | | |
| Call Reports and DashboardsView in-depth analytics and metrics about calls received | - | - | - | | |
| Fallback Number | - | - | - | | |
| Spam Call Handling | - | - | - | | |
| Call Summary | - | - | - | | |
| Multi-Level IVRSimplify customer navigation so they can reach the right agents using IVR | - | - | - | - | |
AGENTS & PERMISSIONS
| ProfilesManage permissions to modules, fields, and utilities by categorizing agents under different profiles | Default (Non-Editable) | Default (Non-Editable) | 5 | 25 | 50 |
| RolesCreate roles to replicate your organization chart and assign a profile to each role accordingly | Default (Non-Editable) | Default (Non-Editable) | 5 | 25 | 250 |
| Light AgentsAllow internal employees to consume customer tickets, but not respond to them directly | - | - | ₹ /light agent/month | ₹ /light agent/month | 50 Free (Add on ₹ /light agent/month) |
| Field-Level Access ControlGrant or deny access to agents for specific fields in layouts | - | - | - | | |
| Data SharingAssign different levels of access to support data to different roles | - | - | - | - | |
ADD-ONS & INTEGRATION
| G SuiteCollaborate and share information from your GSuite account to Zoho Desk easily | | | | | |
| Zoho AssistHelp customers actively through screen-sharing powered by Zoho Assist | 1 Free User | 1 Free User | 1 Free User | 1 Free User | 1 Free User |
| Zoho CRMBridge the gap between Sales and Support with context, using the Zoho CRM integration | - | - | | | |
| Bigin | - | - | | | |
| Zoho AnalyticsIntegrate with Zoho Analytics and enjoy advanced reports based on your support data | - | - | | | |
| Zoho Projects | - | - | | | |
| Zoho BugTrackerFind, report, and solve bug-related issues using Zoho Bug Tracker | - | - | | | |
| Zoho Lens Add-on | - | - | | | |
| SMS Add-onSend acknowledgment messages to your customers and notify agents on new ticket assignment via SMS | - | - | | | |
| Zoho CliqCollaborate over chat with your team members without switching windows | - | - | | | |
| Zoho SalesIQEnable live chat for your website to capture and nurture leads effectively | - | - | | | |
| Atlassian JiraBreak silos and collaborate with your engineering team effectively using Jira | - | - | | | |
| SlackView ticket details, receive support notifications, and collaborate without leaving Slack | - | - | | | |
| Zoho Books/InvoiceAccess your customer's billing information, and receive and create invoices from within Zoho Desk | - | - | | | |
| Zoho Inventory | - | - | | | |
| Zoho Subscription | - | - | | | |
| Zoho Flow | - | - | Yes (Excludes flows that use features not supported in the standard plan.) | | |
| Zoho Campaigns | - | - | | | |
| SalesforceIntegrate Desk with Salesforce to bring your support and sales information together | - | - | | | |
| ZapierUse the Zapier integration to connect Desk with other vital apps | - | - | Yes (Excludes zaps that use features not supported in the standard plan.) | | |
| Office 365Add Office 365 users as agents, so they can access Zoho Desk via single sign-on | - | - | | | |
| MS TeamsBring the Zoho Desk experience into MS Teams via Tabs and Connectors | - | - | | | |
| Zoho PageSenseEngage your customers better with analytics for web forms, powered by Zoho PageSense | - | - | | | |
| Telephony and PBXIntegrate with Twilio, Amazon Connect, Zoho PhoneBridge, and 85 others. | - | - | - | | |
ZOHO MARKETPLACE FOR ZOHO DESK
| Public ExtensionsBuild, host, and sell custom extensions on the Zoho Desk marketplace | - | - | Yes (Excludes extensions that use features not supported in the standard plan.) | | |
| Private ExtensionsBuild custom extensions for your business, and host them privately | - | - | - | | |
| Custom Actions via Extensions | - | - | - | | |
MOBILE APPS
| Radar App for Zoho DeskVital stats curated in real-time for managers and agents | | | | | |
| Zoho Desk AppCollaborate from anywhere effortlessly, with Zoho Desk on mobile | | | | | |
SECURITY
| IP Range restriction (active directory) | | | | | |
| CSP policy header | | | | | |
| SSL Certificate | - | | | | |
| Single Sign-on using SAML in Helpcenter | - | - | | | |
| User Authentication (JWT) in ASAP | - | - | | | |
| DKIM/DMARC | - | - | - | - | |
| Custom Field Encryption | - | - | - | - | |
| ePHI Field Labeling | - | - | - | - | |
PRIVACY
| Anonymization of agent and customer | | | | | |
| Data Center Location | | | | | |
| DSR - Data Subject Requests | - | | | | |
| Read Recipients | - | - | - | | |
ACCESSIBILITY
| Highlight Critical Information | | | | | |
| Underline Links | | | | | |
| Emphasis Focus Area | | | | | |
| Animation Controls | | | | | |
| Reading Mask | | | | | |
| Zoom Level Adjuster | | | | | |
| Screen Reader | | | | | |
| Keyboard Focus Navigation | | | | | |
DEVELOPER TOOLS
| API | 15,000 calls/day/org. | 25,000 calls/day/org. | 200,000 calls/day/org | 500,000 calls/day/org | 1,000,000 calls/day/org |
| Mobile SDKBuild custom Zoho Desk-based mobile apps for the customer service team, and support apps for your customers | - | - | - | | |
| Webhook | - | - | - | 5 Active | 10 Active |
| Deluge (Custom Function) | - | - | - | - | |
DATA ADMINISTRATION
| Export DataExport your data in CSV format from individual Zoho Desk modules | 1000/batch | 1000/batch | | | |
| Import HistoryKeep track of all the times you've imported data into your help desk | Past 60 days | Past 60 days | Past 60 days | Past 60 days | Past 60 days |
| Import DataImport accounts, contacts, tickets, and other important data into your Zoho Desk portal | - | 1000/batch | 10000/batch | 20000/batch | 30000/batch |
| Data Backup (Beta) | - | - | 1 backups/month | 1 backups/month | 1 backups/month |
DATA MIGRATION
| Migration from other help deskMake the switch from Zendesk or Freshdesk with extensive support from our team | - | | | | |
SUPPORT (24x5)
| Email SupportReach Zoho's customer support teams via email | | | | | |
| Phone SupportReach Zoho's customer support teams via phone | - | | | | |
| Chat SupportReach Zoho's customer support teams via live chat | - | - | - | | |