Plan Comparison

Number of tickets you can send and receive.

Add tasks for a ticket and assign ownership to it.

Log time spent on a ticket and generate customizable time-spent reports.

Allow your customers to rate the support they received on a ticket.

Number of support email aliases you can create.

Customizable web portal for customers to submit & track tickets.

Capture customer queries from your website as tickets.

Engage customers by building a community and create tickets from topics on the fly.

Make & receive customer calls from your browser with voicemail and call recording captured on a ticket.

Chat with your customers in real-time with all of your conversation being transcribed onto a ticket.

Quickly create a knowledge base article from ticket's solution.

Customize the look & feel of the portal to sync with your business website.

We host the SSL certificate for your custom domain for free.

Allow users to log in using their existing credentials of your user management system.

Create business rules that can auto-assign tickets, send alerts, assign tasks and modify ticket properties depending on varied criteria.

Supervise tickets every one hour for preset time based conditions to trigger action like sending alerts, assigning tasks and modify ticket properties.

Route a ticket to the appropriate department and auto-assign ownership to it based on pre-defined conditions.

Execute your frequent business rules in a click.

Only single level escalation is available under Free plan.

Configure SLAs to respect your business hours & holiday list.

Define the level of service offered to an account for a specific time period.

E-mail templates comprise predefined text used while replying to tickets, sending notification e-mails and workflow alerts.

Ticket templates simplifies ticket creation by auto-populating predefined values while creating a ticket.

Schedule a report to run daily, weekly, monthly or yearly that can be sent by email to users in your organization.

Create a report for all of your departments in Zoho Desk.

Define module-level and feature-level access permissions for support agents in your organization.

Define your organizational hierarchy like CEO, Manager, Agent etcetera, to set hierarchy vice access permissions.

Show or hide a field or mark it as read-only.

Define access rights for agents to various modules in your help desk.

Group your agents to set permissions or share records between themselves or across groups.

Auto update your accounts and contacts information from Zoho CRM into Zoho Desk.

Import your help desk data into Zoho Reports for advanced reporting and analysis.

Assign customer tickets as bugs and track them to closure.

Add users and import contacts from your Google Apps domain into Zoho Desk.

Connect your PBX system and execute inbound and outbound calls in Zoho Desk.

Provide remote support to customers from within your Zoho Desk tickets.

Zoho Assist licenses are required for everyone when more than one agent is to provide remote support.

Notify your agents & customers via Text Message/SMS.