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Plan Comparison Compare and Select a Plan that Fits you the Best

Compare All Plans Enterprise Professional Free CRM Plus

Pricing $25/agent/month $12/agent/month $0 forever $50/agent/month

Agent Limit Unlimited Unlimited 10 Free Users Unlimited

Ticket Management        

E-mail Response ManagementNumber of tickets you can send and receive Unlimited Unlimited UnlimitedUnlimited

Product based Ticket Tracking Yes Yes Yes Yes

Task AssignmentAdd tasks for a ticket and assign ownership to it. Yes Yes YesYes

Ticket-level Time TrackingLog time spent on a ticket and generate customizable time-spent reports. Yes Yes -Yes

Customer Happiness RatingsAllow your customers to rate the support they received on a ticket. Yes Yes -Yes

Contacts & Accounts Management Yes Yes Yes Yes

Response Editor with rich text support Yes Yes Yes Yes

Suggested Articles Yes Yes Yes Yes

Agent Collision Detection Yes Yes Yes Yes

Private Comments within tickets Yes Yes Yes Yes

Ticket Tags Yes Yes Yes Yes

Work Modes Yes Yes Yes Yes

Customer Support Channels        

Email Address for Tracking TicketsNumber of support email aliases you can create. Unlimited 10 1Unlimited

Customer PortalCustomizable web portal for customers to submit & track tickets. Yes Yes YesYes

Web-to-Ticket FormCapture customer queries from your website as tickets. 20 10 120

Twitter (Unlimited Accounts) Yes Yes -Yes

Facebook (Unlimited Accounts) Yes Yes -Yes

Community ForumsEngage customers by building a community and create tickets from topics on the fly. Yes Yes Yes Yes

Cloud Telephony by TwilioMake & receive customer calls from your browser with voicemail and call recording captured on a ticket. Multiple nos. with IVR Multiple nos. with IVR -Multiple nos. with IVR

Built-in Live ChatChat with your customers in real-time with all of your conversation being transcribed onto a ticket. Yes - -Yes

Knowledge Base/Solutions        

Number of Article Categories Unlimited Unlimited Unlimited Unlimited

Knowledge Base in Web Portal Yes Yes Yes Yes

Public & Private Articles Yes Yes Yes Yes

Convert ticket solutions to ArticlesQuickly create a knowledge base article from ticket's solution. Yes Yes YesYes

Article Image Gallery Yes Yes Yes Yes

Up-voting and down-voting for Articles Yes Yes Yes Yes

Help Center        

Number of Portal Users Unlimited Unlimited Unlimited Unlimited

Custom ThemesCustomize the look & feel of the portal to sync with your business website. Yes Yes YesYes

Custom Widgets Yes Yes YesYes

Multi-brand Help Center Yes - -Yes

SEO for Help Center and individual Articles Yes Yes YesYes

Suggested Articles Yes Yes YesYes

Forum Topic Recommendations Yes Yes YesYes

Knowledge Base Dashboard with Article Insights Yes Yes YesYes

Moderate Community posts Yes Yes YesYes

Re-Branding        

Domain MappingWe host the SSL certificate for your custom domain @ $40/year Yes Yes Yes Yes

Remote AuthenticationAllow users to log in using their existing credentials of your user management system. Yes Yes -Yes

Multi-language Support Yes Yes YesYes

Set your Time Zone Yes Yes YesYes

Multi-Department Management        

Number of Departments Unlimited 10 1Unlimited

All-department view of ticket data Yes Yes Yes-

Helpdesk Automation        

Workflow RulesCreate business rules that can auto-assign tickets, send alerts, assign tasks and modify ticket properties depending on varied criteria. 20/Department/Module 10/Department/Module -20/Department/Module

Time-based RulesSupervise tickets every one hour for preset time based conditions to trigger action like sending alerts, assigning tasks and modify ticket properties. 15/Department/Module 10/Department/Module -15/Department/Module

Ticket Assignment RulesRoute a ticket to the appropriate department and auto-assign ownership to it based on pre-defined conditions. 20 Rules 10 Rules -20 Rules

Round-Robin Ticket AssignmentYes Yes -Yes

Rules in Round-Robin Ticket Assignment 5 Rules/Department 5 Rules/Department -5 Rules/Department

MacrosExecute your frequent business rules in a click. 20/Department/Module 10/Department/Module -20/Department/Module

Notification Center Yes Yes YesYes

Service Level Agreements (SLAs)        

Number of SLAs 10/Department 5/Department Priority-based SLA10/Department

Multi-Level EscalationsOnly single level escalation is available under Free plan Yes Yes Single LevelYes

Business Hours & Holiday ListConfigure SLAs to respect your business hours & holiday list. Yes Yes -Yes

Contract ManagementDefine the level of service offered to an account for a specific time period.        

Contract SLAs Yes - -Yes

Multi Level Escalation Yes - -Yes

Help Desk Customization        

Customize your Tabs & Fields Yes Yes YesYes

Custom Email TemplatesE-mail templates comprise predefined text used while replying to tickets, sending notification e-mails and workflow alerts. Yes Yes Default TemplatesYes

Ticket TemplatesTicket templates simplifies ticket creation by auto-populating predefined values while creating a ticket. Yes - -Yes

Custom Views Yes Yes YesYes

Reports & Dashboards        

Custom Reports Yes Yes -Yes

Standard Dashboards Yes Yes -Yes

Custom Dashboards Yes Yes -Yes

Standard & Custom Dashboards Yes Yes -Yes

Export Reports to CSV, XLS or PDF Yes Yes YesYes

Scheduled Reports Yes - -Yes

Agent Dashboard (Agent Scorecard) Yes Yes YesYes

Manager Dashboard (The Headquarters) Yes Yes YesYes

Knowledge Base Dashboard Yes Yes YesYes

Ticket Overview Dashboard Yes Yes YesYes

Help Desk Security        

ProfilesDefine module-level and feature-level access permissions for support agents in your organization. 30 15 230

RolesDefine your organizational hierarchy like CEO, Manager, Agent etcetera, to set hierarchy vice access permissions. 250 5 2250

Field-Level Access ControlShow or hide a field or mark it as read-only. Yes Yes -Yes

Data Sharing RulesCreate rules to share data with peers, superiors and subordinates in your organization. Yes - -Yes

Group your UsersGroup your users and define data sharing rules to share records between themselves or across groups. Yes - -Yes

Add-ons & Integration        

SMS Add-onNotify your agents & customers via Text Message/SMS. Yes Yes -Yes

Two-way sync with Zoho CRMAuto update your accounts and contacts information from Zoho CRM into Zoho Support. Yes Yes -Yes

Integration with G SuiteAdd users and import contacts from your Google Apps domain into Zoho Support. Yes Yes Yes Yes

Integration with Zoho BugTrackerAssign customer tickets as bugs and track them to closure. Yes - -Yes

Zoho PhoneBridge for Call CentersConnect your PBX system and execute inbound and outbound calls in Zoho Support Free Free -Free

Mobile Edition        

iPad and iPhone devices Yes Yes Yes Yes

Zoho CampaignsCreate effective e-mail campaigns to reach and interact with your prospects. LEARN MORE ---Yes

Zoho SalesIQProactively chat with your website visitors and convert them into prospects. LEARN MORE ---Yes

Zoho SocialCreate, schedule and deliver your social media content when your audience is most likely to engage. LEARN MORE ---Yes

Zoho CRMWith a 360-degree view of your complete sales cycle and pipeline, Zoho CRM helps you close more deals in less time.LEARN MORE ---Yes

Zoho ProjectsPlan, track and collaborate on client deliverables using our project management tools. LEARN MORE ---Yes

Zoho ReportsGain data-driven insights on your sales performance with smart dashboards and KPIs. LEARN MORE ---Yes

Zoho Survey Gather opinions, analyze results and discover better ways to exceed customer expectations. LEARN MORE ---Yes

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