Plan Comparison Compare and Select a Plan that Fits you the Best

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Compare All Plans Enterprise Professional Free CRM Plus

Pricing $2520/agent/month $1210/agent/month $00 forever $5040/agent/month

Agent Limit Unlimited Unlimited 10 Free Users Unlimited

Light Agents Unlimited Unlimited - Unlimited

Ticket Management

E-mail Response ManagementNumber of tickets you can send and receive Unlimited Unlimited UnlimitedUnlimited

Product based Ticket Tracking Yes Yes Yes Yes

Task AssignmentAdd tasks for a ticket and assign ownership to it. Yes Yes YesYes

Ticket-level Time TrackingLog time spent on a ticket and generate customizable time-spent reports. Yes Yes -Yes

Customer Happiness RatingsAllow your customers to rate the support they received on a ticket. Yes Yes -Yes

Contacts & Accounts Management Yes Yes Yes Yes

Response Editor with rich text support Yes Yes Yes Yes

Suggested Articles Yes Yes YesYes

Forum Topic Recommendations Yes Yes YesYes

Knowledge Base Dashboard with Article Insights Yes Yes YesYes

Moderate Community posts Yes Yes YesYes

Re-Branding

Domain MappingWe host the SSL certificate for your custom domain for free. Yes Yes Yes Yes

Remote AuthenticationAllow users to log in using their existing credentials of your user management system. Yes Yes -Yes

Multi-language Support Yes Yes YesYes

Set your Time Zone Yes Yes YesYes

Multi-Department Management

Number of Departments Unlimited 10 1Unlimited

All-department view of ticket data Yes Yes Yes-

Helpdesk Automation

Workflow RulesCreate business rules that can auto-assign tickets, send alerts, assign tasks and modify ticket properties depending on varied criteria. 20/Department/Module 10/Department/Module -20/Department/Module

Time-based RulesSupervise tickets every one hour for preset time based conditions to trigger action like sending alerts, assigning tasks and modify ticket properties. 15/Department/Module 10/Department/Module -15/Department/Module

Ticket Assignment RulesRoute a ticket to the appropriate department and auto-assign ownership to it based on pre-defined conditions. 20 Rules 10 Rules -20 Rules

Round-Robin Ticket Assignment Rules 5 Rules/Department 5 Rules/Department -5 Rules/Department

MacrosExecute your frequent business rules in a click. 20/Department/Module 10/Department/Module -20/Department/Module

Notification Rules Yes Yes YesYes

Service Level Agreements (SLAs)

Number of SLAs 10/Department 5/Department Priority-based SLA10/Department

Multi-Level EscalationsOnly single level escalation is available under Free plan Yes Yes Single LevelYes

Business Hours & Holiday ListConfigure SLAs to respect your business hours & holiday list. Yes Yes -Yes

Contract ManagementDefine the level of service offered to an account for a specific time period.

Contract SLAs Yes - -Yes

Help Desk Customization

Custom Tabs and Fields Yes Yes YesYes

Custom Email TemplatesE-mail templates comprise predefined text used while replying to tickets, sending notification e-mails and workflow alerts. Yes Yes Default TemplatesYes

Ticket TemplatesTicket templates simplifies ticket creation by auto-populating predefined values while creating a ticket. Yes - -Yes

Custom Views Yes Yes YesYes

Reports & Dashboards

Standard Reports Yes Yes YesYes

Custom Reports Yes Yes -Yes

Standard Dashboards Yes Yes -Yes

Custom Dashboards Yes Yes -Yes

Export Reports to CSV, XLS or PDF Yes Yes YesYes

Scheduled Reports Yes - -Yes

Agent Dashboard (Agent Scorecard) Yes Yes YesYes

Manager Dashboard (The Headquarters) Yes Yes YesYes

Knowledge Base Dashboard Yes Yes YesYes

Ticket Overview Dashboard Yes Yes YesYes

Help Desk Security

ProfilesDefine module-level and feature-level access permissions for support agents in your organization. 30 15 230

RolesDefine your organizational hierarchy like CEO, Manager, Agent etcetera, to set hierarchy vice access permissions. 250 5 2250

Field-Level Access ControlShow or hide a field or mark it as read-only. Yes Yes -Yes

Data Sharing PermissionDefine access rights for users to various modules in your help desk. Yes - -Yes

Group your UsersGroup your users to set permissions or share records between themselves or across groups. Yes - -Yes

Add-ons & Integration

SMS Add-onNotify your agents & customers via Text Message/SMS. Yes Yes -Yes

Two-way sync with Zoho CRMAuto update your accounts and contacts information from Zoho CRM into Zoho Desk. Yes Yes -Yes

Integration with Zoho ReportsPerform advanced analytics in Zoho Desk by integrating with Zoho Reports, a full-service business intelligence product. Yes Yes -Yes

Integration with G SuiteAdd users and import contacts from your Google Apps domain into Zoho Desk. Yes Yes Yes Yes

Integration with Zoho BugTrackerAssign customer tickets as bugs and track them to closure. Yes - -Yes

Zoho PhoneBridge for Call CentersConnect your PBX system and execute inbound and outbound calls in Zoho Desk Free Free -Free

Mobile Edition

iPad and iPhone devices Yes Yes Yes Yes

Android devices Yes Yes Yes Yes

Zoho CampaignsCreate effective e-mail campaigns to reach and interact with your prospects. LEARN MORE ---Yes

Zoho SalesIQProactively chat with your website visitors and convert them into prospects. LEARN MORE ---Yes

Zoho SocialCreate, schedule and deliver your social media content when your audience is most likely to engage. LEARN MORE ---Yes

Zoho CRMWith a 360-degree view of your complete sales cycle and pipeline, Zoho CRM helps you close more deals in less time.LEARN MORE ---Yes

Zoho ProjectsPlan, track and collaborate on client deliverables using our project management tools. LEARN MORE ---Yes

Zoho ReportsGain data-driven insights on your sales performance with smart dashboards and KPIs. LEARN MORE ---Yes

Zoho Survey Gather opinions, analyze results and discover better ways to exceed customer expectations. LEARN MORE ---Yes

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