After creating a ticket, the Ticket Detail Page will contain the information listed below.
Ticket Id a unique number is created for every new ticket which is displayed besides the subject of the ticket.
Ticket Owner, Priority and Status values you have selected are displayed under the respective tabs.
In the Ticket ID detail box, there is an option to Move, Edit and Delete. When you click Move, departments other than the current department of the ticket are listed. Select any of the department to move this current ticket in that particular department. Click Edit or Delete link to perform the respective action.
Click which displays the details you have provided to create the ticket. If you have filled all the predefined fields of the ticket, then in the Ticket Details page, the below information are listed:
When you select the due date for the ticket or if there is any SLA applicable, then this detail is listed as due on ... and late by if the due date is over.
The Contact information for the ticket are listed with the below details.
If you create any task, with a due date set, then this detail is displayed with the Due on information.
If you (the agent) send this ticket for approval, then this info is displayed with the From and To details.