Track Potentials

Track Potentials 

Potentials refers to the number of sales opportunities or deals made with your CRM Contacts. The value of your sales potential pipeline can be tracked here:

  1. Go to Reports on the left panel.
  2. Select CRM under Standard Reports.
  3. Click Potentials

Potentials Open, Won, and Lost

  • Open Potentials: Number of sales deals that are currently able to be either won or lost.
  • Won Potentials: Number of sales deals successfully closed.
  • Lost Potentials: Number of sales deals lost, or failed to be closed  

Here's what you'll find:

  • The table consists of Potential Names along with other details such as Potential Owner, Lead Source, Contact Name, Closing Date, Probability, Stage, and Amount.
  • You can view information about Potentials from CRM that are associated with your Zoho Social Connections.
  • Clicking on a Potential or a Contact will open their records in Zoho CRM.
  • Click the Lead Source filter located in the top-right corner of the report to view which social networks your Potentials were generated from.
  • You can check the status of Potentials by selecting Stage, which is also located in the top-right corner of the report. The drop-down menu allows you to filter them as Open, Closed, and Lost.

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