Zoho SalesIQ Help

Blocking Spammers and Harassers from their Source

Sadly, not everyone who initiates a live chat with your Zoho SalesIQ will be a customer or interested visitor. Sometimes you will find spammers or other harassing personalities will attempt to annoy you by conducting non-genuine live chats with your agents.

When you encounter these problem visitors, we want to ensure they don’t ever waste another second of your valuable time. Cut them off by blocking their IP address from initiating future chat requests. Both administrators and agents have the power to blacklist a specific IP address, while an administrator must approve an agent’s action first.

Block an IP Address from Initiating Chats to your Zoho SalesIQ

To Block an IP Address from Initiating Chats, do the following:

  1. Go to "Settings".
  2. In the Blocked IPs section click "Add".
  3. Enter the IP address you want to block and add a comment about the reason for blocking.
  4. Click on the "Save" to record your settings. 

Visitors from the black-listed IP addresses cannot access your embedded chat widgets in Zoho SalesIQ.

Note: IP blocking has to be approved by a user with supervisor or administrator role, if the user with associate role blocks it.

Block Spammers Directly from the Chat Window

To Block Spammers Directly from the Chat Window:

  1. Click on the "More Actions" in that specific live chat’s display window.
  2. Select the "Block IP".
  3. Click Confirm, to finalize the IP block.

Reverse the Blocked IP Address

To Reverse the Blocked IP Address:

  1. Go to "Settings".
  2. In the Blocked IPs section, click on the specific "IP address" you want to unblock.
  3. Click on the "Unblock" at the top right.

Delete the Blocked IP

To delete the blocked IP:

  1. Go to "Settings".
  2. In the Blocked IP section, click on the specific IP address you want to delete from your blocking records.
  3. Click on the "Delete".
  4. Confirm, by clicking Yes to remove the IP address from your blacklist and records.

Note: You can block a specific IP addresses from either one embed, or from all your embeds, depending upon the reason for the blacklist.

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Write to us: support@zohosalesiq.com