Woopra

Live Chat integration with Woopra

Integrate Zoho SalesIQ with Woopra and track your live chat operations more effectively with leading real-time web analytics. Get your live chat events updated instantly and target your customers with the most comprehensive, information.

Once you have pasted the Zoho SalesIQ script into your webpages, the script will automatically detect the Woopra code available in your website. If everything is in place, Zoho SalesIQ will start reporting events to your Woopra automatically. All you have do is enable Woopra in the embed settings.

Setting up Zoho SalesIQ with Woopra

Once you have pasted the Zoho SalesIQ code into your website follow the below instruction to enable the integration and to push your live chat events data to your Woopra dashboard.

  • Login to your Zoho SalesIQ.
  • Go to Settings -> Integration tab, select Woopra.

  • In the Connect with Woopra page, click Enable button.

  • The Active Web Embeds and Inactive Web Embeds will be listed in the page. 

What are the events tracked in Woopra?

EventsDescription
Button ClickedNumber of clicks on the Zoho SalesIQ chat button.
Chat ClosedNumber of clicks on the Close (X) icon in the chat window.
Chat MinimizedNumber of clicks to minimize the Zoho SalesIQ chat window.
Bubble ClosedNumber of clicks on the Close(X) icon on the chat bubble.
Chat ConnectedNumber of chat sessions with the visitors.
Chat EndedNumber of chats ended by the visitors.
File TransferredNumber of file transfers made by the visitors.
Chat PrintedNumber of chat transcripts printed by the visitors.
Chat Mail SentNumber of chat transcripts emailed by the visitor.
Rating submittedNumber of ratings submitted by visitors.
Feedback submittedNumber of feedback messages submitted by visitors.
Chat TriggeredNumber of auto and proactive chat initiated to the visitors.
Chat InitiatedNumber of visitor initiated chats.
Offline Message SubmittedNumber of offline messages submitted by the visitors.
Chat MissedNumber of chats missed by the SalesIQ users.
Chat Ended by visitorNumber of chats ended by the visitors.

Accessing your Zoho SalesIQ live chat visitor events in Woopra.

  • Log in to your “Woopra” account.
  • Click “People”, and select the visitor, which you would like to see the events.
  • Now you will be displayed with the list of visitor profile activity and the current events performed.

How to see the live chat events in real time in my Woopra reports?

  • Log in to your “Woopra” account.
  • Click on the “Reports” tab, and then go to “Overview” section.
  • Now select the “Custom events” from the list.
  • You will be displayed with all the events in graphical and tabular from choose the filters to have a customization of your own.

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