KissMetrics

Live Chat integration with kissmetrics

Make your live chat operations more effective. Track your website visitor’s chat events into your Kissmetrics dashboard. Integrate Zoho SalesIQ with your Kissmetrics to make better decisions and to close more deals.

Once you have pasted the Zoho SalesIQ script into your webpages, the script will automatically detect the Kissmetrics code available in your website. If everything is in place, Zoho SalesIQ will start reporting events to your Kissmetrics automatically. All you have do is enable Kissmetrics in the embed settings.

Setting up Zoho SalesIQ with Kissmetrics

Once you have pasted the Zoho SalesIQ code into your website follow the below instruction to enable the integration and to push your live chat events data to your Kissmetrics dashboard.

  • Login to your Zoho SalesIQ.
  • Go to Settings -> Integration tab, select Kissmetrics.

  • In the Connect with Kissmetrics page, click Enable button.

  • The Active Web Embeds and Inactive Web Embeds will be listed in the page. 

What are the events tracked in Kissmetrics?

EventsDescription
Button ClickedNumber of clicks on the Zoho SalesIQ chat button.
Chat ClosedNumber of clicks on the Close (X) icon in the chat window.
Chat MinimizedNumber of clicks to minimize the Zoho SalesIQ chat window.
Bubble ClosedNumber of clicks on the Close(X) icon on the chat bubble.
Chat ConnectedNumber of chat sessions with the visitors.
Chat EndedNumber of chats ended by the visitors.
File TransferredNumber of file transfers made by the visitors.
Chat PrintedNumber of chat transcripts printed by the visitors.
Chat Mail SentNumber of chat transcripts emailed by the visitor.
Rating submittedNumber of ratings submitted by visitors.
Feedback submittedNumber of feedback messages submitted by visitors.
Chat TriggeredNumber of auto and proactive chat initiated to the visitors.
Chat InitiatedNumber of visitor initiated chats.
Offline Message SubmittedNumber of offline messages submitted by the visitors.
Chat MissedNumber of chats missed by the SalesIQ users.
Chat Ended by visitorNumber of chats ended by the visitors.

Accessing your Zoho SalesIQ live chat events on Kissmetrics.

  • Login to your “Kissmetrics” account.
  • Click “Metrics”, off to the side you should see a link to "breakdown of total" under event total.
  • Now you can see all the events listed down.

How to see the live chat events in real time in my Kissmetrics dashboard?

  • Log in to your “Kissmetrics” account.
  • Click on the “ Live” tab, then choose “Event Activity”.
  • Now you can see all the events in real time listed down.

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