Clicky

Live Chat integration with Clicky

Integrate Zoho SalesIQ with Clicky and track your live chat events. Get quick access to important stats of your live chat operations in a single dashboard. See live information about your visitors in your website.

Once you have pasted the Zoho SalesIQ script into your webpages, the script will automatically detect the Clicky code available in your website. If everything is in place, Zoho SalesIQ will start reporting events to your Clicky automatically. All you have do is enable Clicky in the embed settings.

Setting up Zoho SalesIQ with Clicky

Once you have pasted the Zoho SalesIQ code into your website follow the below instruction to enable the integration and to push your live chat events data to your Clicky dashboard

  • Login to your Zoho SalesIQ.
  • Go to Settings -> Integration tab, select Clicky.

  • In the Connect with Clicky page, click Enable button.

  • The Active Web Embeds and Inactive Web Embeds will be listed in the page. 

What are the events tracked in Clicky?

EventsDescription
Button ClickedNumber of clicks on the Zoho SalesIQ chat button.
Chat ClosedNumber of clicks on the Close (X) icon in the chat window.
Chat MinimizedNumber of clicks to minimize the Zoho SalesIQ chat window.
Bubble ClosedNumber of clicks on the Close(X) icon on the chat bubble.
Chat ConnectedNumber of chat sessions with the visitors.
Chat EndedNumber of chats ended by the visitors.
File TransferredNumber of file transfers made by the visitors.
Chat PrintedNumber of chat transcripts printed by the visitors.
Chat Mail SentNumber of chat transcripts emailed by the visitor.
Rating submittedNumber of ratings submitted by visitors.
Feedback submittedNumber of feedback messages submitted by visitors.
Chat TriggeredNumber of auto and proactive chat initiated to the visitors.
Chat InitiatedNumber of visitor initiated chats.
Offline Message SubmittedNumber of offline messages submitted by the visitors.
Chat MissedNumber of chats missed by the SalesIQ users.
Chat Ended by visitorNumber of chats ended by the visitors.

Accessing your Zoho SalesIQ live chat events on Clicky.

  • Log in to your Clicky account.
  • Click on the “ Content” then choose “Events”.
  • Now you can see all the events listed down.

How to see the live chat events in real time from Clicky dashboard?

  • Log in to your Clicky account.
  • Click on the “ Dashboard” then choose “Content”.
  • Select events to see the Zoho SalesIQ events in real time.

Share this post : FacebookTwitter

Still can't find what you're looking for?

Write to us: support@zohosalesiq.com