How do I enable the articles tab in the chat window?

1. Navigate to Settings -> Websites -> Your website name -> live Chat widget -> Chat window -> Configurations, and enable the Allow visitors to access articles from their chat windows option.
2. You can also edit the name of your knowledge repository, by default, it is named as FAQs.
3. If you wish to categorize the articles, you can check the Categorize your articles box.
4. Update changes.