How do I add a Canned Response?
- Navigate to Settings -> Templates -> Canned Responses, click Add.
- Type the desired content in the Compose Message box.
- Choose which department you want to associate the message with or choose All Departments for a general canned message you wish to use that isn't department specific.
- Click Add.
- You can view the report of the canned responses, like how many times the response has been used by the operators in Chats and when was the response Last Used.