Canned Responses

How do I add a Canned Response?

  1. Navigate to Settings -> Templates -> Canned Responses, click Add
  2. Type the desired content in the Compose Message box.
  3. Choose which department you want to associate the message with or choose All Departments for a general canned message you wish to use that isn't department specific.
  4. Click Add.
  5. You can view the report of the canned responses, like how many times the response has been used by the operators in Chats and when was the response Last Used

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