Categorizing canned responses

Categorizing the Articles

You can create categories in your Articles, so when you have multiple articles, your customers can navigate and find the article they need more quickly.

How do I categorize the articles? 

  1. Click the particular article you would like to categorize from the list.
  2. In the right side you can find the Choose a Category option, choose one from the drop-down.
  3. You can also create a new category by clicking Add New and entering a name.  
  4. Finally, click Publish.
  5. You can view the article displayed under the new category in the chat window. 

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