CRM Help

Standard Fields in Log Calls

In the Log a Call page, you need to specify the call-related information. The following table provides description of the various fields in the page.

Field NameDescriptionData Type
SubjectEnter the subject of the call.Text Box
Call Type
  • Choose Inbound for the incoming calls in your organization.
  • Choose Outbound for the outgoing calls in your organization.
Select option
Related ToChoose the type of record to which the call is related and then choose the record.Drop-down list
Call From/ToSpecify to whom the call is made or from whom the call is received.Select option
Call PurposeChoose the purpose of the call from the drop-down list.Pick list
Call ResultSpecify the call resultText Box
Time Details
  • Click Current Call if the call is in progress.
  • Click Completed Call if the call is completed.
Select option
Call Start TimeAutomatically displays the current date and time.Date and Time
Call Duration
  • Displays the call duration for the Current Calls.
  • For Completed Calls, specify the call duration.
DescriptionSpecify the description of the call.Text Box


  • You cannot add custom fields in the Log a Call page. However you can customize the existing fields using page layout customization.
  • You can mark the Call Duration and Call Start Time fields as non-mandatory.

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