Sort Requests

Sort By

This action sorts the requests for selected options in ascending or descending order. You can sort the requests based on customer responded time when you click Recent Thread. This helps you to repond back to customers and increase customer satisfaction.

1. In the Requests Home Page, move your mouse pointer over the Sort by Menu.
2. Sort the requests by selecting any of the below options:

• Request ID
• Due Date
• Recent Thread (Displays the requests based on customer responded time.)
• Created Time

You can sort the requests in either ascending or descending order. Move your mouse pointer on Sort By and click or that appears to sort in ascending or descending order.

For Request Id, the sorting is based on numbers.

For Due Date, Recent thread and Created Time, the sorting is based on the time.