Invoice is a document sent to your client that indicates the products/services sold by you with the payment information that the client has to make. Learn everything about invoices in Zoho Books from here.
- Status of Invoices
- Creating a New Invoice
- Customer Details
- Item Details
- Payment Options, Terms & Conditions, Templates
- Recording a Payment Manually
- Adding Services as Items in your Invoice
- Adding Unbilled Expenses, Bills & Projects in your Invoices
- Creating an invoice from a Project
- Send Invoices to Customers
- Snail Mail
- Scheduled Invoices
- Attaching Files to your Invoice
- Payments Received
- Clone your Invoice
- Write-Off or Making your Invoice Void
- Other Actions
Status of Invoices
|Draft||Invoices when created will be in Draft status before being sent to the customer.|
|Due||Invoices once sent to the customer with a due date for payment, will be shown as Sent.|
|Overdue||Once the due date for payment is exceeded, it will be shown as Overdue.|
|Partially Paid||When the payment is made for a part of the items in the invoice, it will be shown as Partially Paid.|
|Paid||Once the payment is made by your customer for the invoice raised, it will be shown as Paid.|
Creating a New Invoice
Click on the + icon either next to the Invoices tab or click on the button placed on top of the invoice window to create a new invoice.
A new invoice creation form will open up for entering the details for creating a new invoice.
You will now learn about filling up the fields related to your customers in the invoice creation form.
This field should contain the name of the customer for whom you wish to raise an invoice. You can either pick the customers from the list you have already created or you can add a new customer by selecting the New Customer option.
Note: While creating a new customer, if you wish to add transactions in a different currency, choose the currency from the drop down provided next to the currency tab.
Once you have selected a customer, Zoho Books will show if the customer has any unpaid invoices and the address of the customer. Also, you can view the type of tax that is associated with the customer.
- For Unpaid Invoices, a notification will be shown just below the Customer Name field and by clicking on the notification you will be able to view all the unpaid invoices with the amount due for the selected customer.
- The address of the customer can also be edited from the create invoice screen.
|Invoice Number||An invoice number is an unique Id for the invoices created. This field generates an invoice number by default.
Click on the Settings icon next to the field and a pop-up will appear where you can choose to auto-generate the invoice numbers each time or manually add the invoice number each time you create an invoice.
|Order Number||If you wish to enter an order number as a reference to this invoice, it can be added here.|
|Invoice Date||Date on which the invoice is generated.|
|Payment Terms||You can set the due date of the invoice by selecting one of the options in the terms drop down. You can also create a new payment term by clicking on the + Configure Terms option from the drop down and set your custom name and due date period.
P.S: You can associate a specific payment term to your customer by adding it at the time of creating the contact. When you create the invoice for the customer, the associated payment term will be applied for the invoice.
|Due Date||The date on which the payment for the invoice is to be made. This is based on the invoice due date and the payment term.|
|Price List||Select the price list you wish to apply to the invoice from the price list options you have created. Learn more about Creating Price Lists.
P.S: Price List field will appear in the invoice only if price lists feature is enabled. Learn more about Enabling Price List.
|Sales Person||You can type to add a sales person or choose a name that already exists. This field is very helpful in identifying the sales person who closed a deal.|
You will now learn about filling up the fields related to the items you wish to add in the invoice creation form.
Select an item from the list of items shown in the drop down. If you wish to add a new item, you can select the + Add New Item option from the drop down list. Learn more about Creating New Items.
|Item Details||Item Name:
Name of the item you are selling to your customer.
Description of the item you are selling to your customer.
|Quantity||The number of items to be billed in the invoice.|
|Rate||The rate of the item.|
|Discount||Discount can either be applied to the invoice at the item level or at the invoice level. Learn more about Discount Settings.
At item level, you can set discounts for each item you add in the invoice.
|Tax||Apply the tax rate to the item (if applicable). You can also choose the Non-Taxable option from the Tax drop-down if you wish to exempt tax for the item. But, make sure you enter the reason for making the item non-taxable.|
|Amount||The final amount of the item after calculating the discount and taxes.|
Note: You can drag and re-arrange the line items as per you convenience.
Invoice Level Discount / Charges
|Discount||Discount at an invoice level will be applied to the sub total of all item rates put together.|
|Shipping Charges||Charges you wish to apply for shipping the product to your customer.|
|Adjustment||You can adjust your total invoice amount by entering a +ve or a -ve charge which you like to be applied.|
Payment Options, Terms & Conditions, Templates
|Customer Notes||Enter notes relating to the invoice which will be displayed on the invoice when sent to the customer.|
|Payment Options||Select the payment option that should be used for charging the customer or for the customer to make payment for the invoice. You can also choose to provide the customer with the option of making partial payments for the invoice by checking the Allow customers to make partial payments for this invoice option.
You can also configure payment gateways directly from the invoice.
Click on the Select Payment Modes and select the payment gateway that needs to be configured from the Configure and add more gateways from here section to add more payment gateways.
|Terms & Conditions||Customize the terms & conditions section that will be displayed on the invoice. You can also customize the terms & conditions by navigating to Settings > More Settings > Prefernces > Invoices and fill in the Terms & Conditions box.|
|Template||You can also change the Template of the invoice, by clicking on the Change and select another template you create.
You can create and edit templates by clicking on the Gear icon and navigating to More Settings > Templates and selecting templates under Invoice Templates.
Now click on Save as Draft to create the new invoice and save it in draft state for further review before sending it to the customer. Click on Save and Send to send the created invoice directly to the customer.
Recording a Payment Manually
If your customer has chosen to pay you in person instead of any of the online methods, you can record a payment for an invoice manually.
Click on any invoice towards which you wish to record the payment. Click on the Record Payment button.
Fill in the required details and click on Record Payment to record a payment manually.
Adding Services as Items in your Invoice
Invoice for services can be created by adding a custom description in the Items description field and can be billed on the hours of work and the rate for the service rendered to your customers. A custom description on the item will not be saved under items.
Adding Unbilled Expenses, Bills & Projects in your Invoices
An invoice can be created by adding the unbilled expenses and projects associated with the customer.
Unbilled Expenses to Generate Invoice
Click on Unbilled Expenses to view the expenses which are yet to be billed to the customer. You can also add the unbilled expense(s) to an invoice.
Select the unbilled expenses to add with the invoice and click on the Add button.
Unbilled Bills to Generate Invoice
Click on Unbilled Bills to view the Bills which are yet to be billed to the customer. You can also add the unbilled Bill(s) to an invoice.
Select the unbilled Bill to add with the invoice and click on the Add button.
Unbilled Projects to Generate Invoice
Click on Unbilled Projects to view the projects which are yet to be billed to the customer. You can also add the unbilled project(s) to an invoice.
Select the project you wish to add under the items field in your invoice.
After the unbilled expenses & projects are added, the item field looks this way,
Creating an Invoice from a Project
Do you run projects for your customers in Zoho Books? Learn how to bill your customers from the project you work on.
- Navigate to the Timesheet tab and select a project that you are currently working on.
- From the actions tab present on the top, click on New Transaction and select Create Invoice.
- A Project Invoice Information will appear where you can enter the details to bill your customer.
|Bill up to||Select a date until when you would like to bill your customers for the work done.|
|How to sort data on invoice||Choose how the project, timesheet, tasks and user information should be displayed on the invoice, from the options provided in the drop down.|
|Show in item name||Select either the project, task or staff name to be displayed as the Item Name in the invoice.|
|Show in item description||Select from a list of options from the drop down to display as item description.|
If there are any unbilled expenses in this project and if you would like to bill your customer in the invoice, please check the Yes, include all unbilled expenses associated with this project.
- Click on Add and you will be navigated to the invoice creation page, with all the details added. Make changes in the invoice, if any and send it to your customer.
Send Invoices to Customers
To send the invoices to your customers by email, select the Email option from the Send drop down.You can also choose to send the invoice by courier by selecting the Snail Mail option.
- Email can be sent to the contact persons added under the customer. If the contact person is not added, a new contact person can be added by clicking the Add Contact Person option.
- Email address mentioned under CC will not be added as a contact person.
- You can also choose to attach a Customer Statement and an Invoice PDF with this email.
- Email template can be edited by navigating to Settings > More Settings > Email Templates.
- By selecting the Snail Mail option, a hard copy of the invoice will be sent to the mailing address of the customer.
- You need to buy credits to send the snail mail. For USA, 1 credit is required and for others 2 credits are required. A minimum of 5 credits needs to be purchased.
Once you click on Buy Credits, you will be redirected to the Zoho Store. Click on the Buy Now option and enter the number of credits you wish to purchase and make the payment.
Note: Snail mail has a default template which cannot be changed.
When you use Snail Mail, your organization name, email address, username and address will be shared with a postal service.
Sample Snail Mail Invoice
- Your customers will receive your invoices in our professionally-printed and addressed envelopes, which help your business look bigger and more professional.
- We also include a detachable payment stub so that it is easier for you to track the payment. We’ll also send your customer a return envelope.
- Your customer can enter their payment information and return the payment stub back to you using the return envelope.The address even displays neatly on the window.
You can also schedule invoices to be sent out to your customers on a specific date.
Note: Only invoices which are in the Draft status can be scheduled.
You can schedule your invoices by following these simple steps:
- Open the Invoices module, under the Sales drop-down from the sidebar.
- Navigate to an invoice which is in the draft state.
- Click on the Clock icon, sandwiched between the Print and Email options, as shown in the image below:
- In the following pop-up, choose when to send the invoice from the options: Tomorrow, End of this week or End of this month or set up a date of your choice using the Custom option.
Note: By default, all scheduled invoices will be sent out at 08:00 AM.
- Once this is done, your invoice will be scheduled.
- You can edit the scheduled date by clicking on the Schedule option again, or the Edit option as shown in the image below:
- You can also choose to schedule an invoice while creating it, by choosing the Save and Send later option available on the bottom right corner of the invoice creation page, as shown in the image below:
P.S - Any action that changes the status of the invoice from Draft, like Marking the invoice as sent, Voiding, Recording Payment, Manually sending the invoice email, and Apllying credits, will result in the removal of the Scheduling.
Attaching Files to your Invoice
Attach bills, documents, sample files, product photos or any attachment that you need to provide your customers on your invoice.
To upload attachments to your invoice, kindly follow the below mentioned steps:
- Click on the Sales drop-down on the left sidebar, and select the Invoices tab.
- Create a new invoice or click on an existing invoice to which you which you wish to upload the attachment(s).
- Scroll down the New Invoice/Edit Invoice page and click on the Attach File option.
In the window that follows, select the file(s) which you wish to upload to invoice and click Open. You can upload a maximum of 5 files to an invoice. (Each file should not exceed 5 MB.)
This action will upload all your chosen files to the invoice.
- After uploading the attachments you can also choose to display them in the Client Portal. Enabling this option will also allow the attachments to be part of emailed invoices.
The payments you receive for your transactions in Zoho Books can be viewed under the Payments Received tab. A receipt for these payments can be seen here, with details such as date, payment mode and amount. Under More Information, you will be able to see the Bank Charges that were levied and under Deposit To, you will be able to see the account in which the money was deposited.
You can also view the payments received for a particular invoice by going to the Invoices tab. Open a Paid invoice and scroll down to view the payment details. These can also be edited or deleted from here. Clicking on the payment number # directly opens the receipt in the Payments Received tab.
Once you receive an online payment or manually record one in Zoho Books, the corresponding receipt will be displayed in the Payments Received tab. The following details will be included,
- Date - The date on which the payment was recorded.
- Payment # - Unique payment ID number.
- Customer Name - The customer who has made the payment.
- Invoice # - The reference ID of the invoice on which the payment was recorded.
- Mode - The means through which the payment was received (Cash, check, online gateways etc.).
- Amount - The amount paid by your customer.
- Edit - You can edit a payment yet to be matched in Zoho Books by opening it and clicking on the Edit option.
- PDF - Download a payment receipt in portable form by simply opening it and selecting the PDF icon in the top left corner.
- Print - You can print a copy of the payment receipt by opening it and clicking on the print icon in the top left corner.
- Email - You can email a copy of the payment receipt by opening it and clicking on the Email icon.
- Attach File - You can attach files to a payment receipt from your computer and add it as an attachment while emailing it to your customer.
- Delete - A payment yet to be matched in Zoho Books can be deleted by opening it and clicking on the Delete button.
Clone your Invoice
Create a duplicate of the invoice you had previously in Zoho Books.
There are situations where you would just want to create a duplicate of an invoice to send to your customer. You can do that by following the steps below.
From the More drop down present on top of the invoice window, select the Clone option.
This will allow you to create a duplicate of your invoice, the date of the invoice will be on the date of cloning.
As you will be navigated to the invoice form, you can also edit details before saving the invoice.
Writing Off or Making your Invoice Void
You can always write-off an unpaid invoice and close it. Void an already sent invoice, and create another without changing the numbering order.
The invoice needs to be written off when you are sure that the customer is not going to pay and you need to close the invoice. The details report will have the balance due as NIL. To write off an invoice,
- Choose the invoice you wish to write off and click on the More drop down present on top-right corner.
- Select the Write Off option.
- Choose the date on which you wish to record the write off.
- Provide a reason for writing off the invoice.
- Click Write it off to write off the invoice.
- If there was an error in a customer invoice which you do not want to delete, you can simply void it. This will make sure that this invoice amount is not reflected in your reports and that your invoice numbering remains unaffected.
- The invoices that you’ve voided will still be listed for your reference and can be used to track customers who often cancel their orders.
- Any invoice that does not have a payment recorded to it can be marked as Void. If the invoice has been Paid/Partially Paid, the payments have to be deleted before marking it Void.
To void an invoice, select the Void option from the More drop-down present on top of the invoice window.
Note: Deleting an invoice will remove all traces of the invoice in the system while voiding will not remove the invoice from the system. It simply leaves that invoice out of the sales figures.
Filters are an easy way of listing your invoices within a specified view. It helps you get better views to suit your current needs.
In Zoho Books, you have two types of filters:
1. Default Filters
|All||All your invoices, will be listed under this view.|
|Draft||All those invoices, in the draft status, will be listed in this category. i.e. These invoices would have been saved as Draft.|
|Client Viewed||This view lists all those invoices, which your clients have viewed from their client portal.|
|Partially Paid||The invoices which have received partial payment and have dues remaining get listed in this view.|
|Unpaid||Use this filter to view all the invoices which have are Unpaid, on that date.|
|Overdue||Overdue invoices are those invoices which are in unpaid after the due date is crossed.|
|Paid||This view is used to assort all those invoices for which payment has been received in full.|
|Void||Invoices that have been marked as Void will be listed here.|
2. Custom Views
Custom Filters are specific views to list your invoices, based on your criteria.
For example, out of all your invoices in Zoho Books, you might want to view those invoices, which are due for payment this week.
With Custom Views, you can simply create this filter, set criteria and use it to classify data.
To create a Custom View:
- Go to the Invoices module.
- Under the All Invoices drop down, present at the top left, select + New Custom View.
- In the following page, give an appropriate Name to your view, define Criteria, Column Preference (i.e. columns which you want to see in the filtered results).
- Click Save.
Your new custom field will now be listed under Created By Me, in the dropdown.