Zendesk

Overview

Together Zendesk and Zoho SalesIQ deliver a complete view of all your support interactions logged in one, organized database. Working together they deliver the added ability to connect, chat, engage and support in real-time within the context of their existing support relationship. Your customer supporting operation is built upon the strong foundation Zendesk establishes and strengthened with Zoho SalesIQ's ability to leverage the power of your customer data into superb support in real-time. 

Contents

How to integrate your Zendesk account with SalesIQ?

Enable/Disable Zendesk integration

Zendesk integration Configurations

Department based configurations

Merging Zendesk Tickets

Using the integrated information

Visitor Info Pushed from Zoho SalesIQ to Zendesk

Adding Tags to the Zendesk Ticket from Zoho SalesIQ

Adding Zoho SalesIQ Email Signature for the Emails Sent from Zendesk

Integrating Zoho SalesIQ Chat Widget with Zendesk Help Center

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