Visitor Info Pushed from Zoho SalesIQ to Zendesk
When the visitor chat is coverted as Support ticket, the important information that is available in Zoho SalesIQ is automatically pushed to Zendesk. You can find the Visitor Information in the Internal section of your Zendesk account. This info helps your support executive who do not have access to the Zoho SalesIQ to know the important details about the visitor.
The Zoho SalesIQ chat transcript will be available under the "Public" section of the Zendesk. The chat transcript will be pushed to the Zendesk immediately after the conversation gets over in Zoho SalesIQ (If converted as ticket).
The Name, Email address and Phone number of the visitor will be displayed in Zendesk.
