Listen without interruption and understand customer pain-points through live interaction.
Offer real-time solutions as quick as possible. That means, reduced customer waiting time and no hold music!
Continuously improve your service for the better. Also, increase the chance of them revisiting your website.
Works well with leading help desk software ticketing systems
- Salesforce Desk
- Team Support
Reduce churn and boost purchases
Give your customers a reason to get back to you. A convenient buying experience with live chat assistance from customer service teams not only increases purchases but also breeds customer loyalty. Remember, customer experience is as important as the product itself.
Don't make your customers wait longer
On average, it takes 42 seconds to resolve an issue through live chat. Want to make it even faster? Develop highly responsive customer support chatbots with Zobot - one of the best bot builders in the market.
In the case of complex issues, customers can get on an audio call with a support agent, straight from the live chat window. What if the agent is busy or unavailable? They can send a voice-message and move on, rather than listening to annoying call-hold music.
Why SalesIQ for customer service?
Zoho SalesIQ is not just a live chat software.
24/7 remote accessibility
No boring IVR!
Real-time problem resolution
Access to customer history
Highest customer satisfaction levels
Easily identify customer pain-points
The key to increasing customer satisfaction is identifying their pain-points and addressing them swiftly. Zoho SalesIQ serves as an apt platform for customer engagement via live chat. You can also gain instant feedback from customers. Predict potential problems way ahead by looking into repeated complaints or by analyzing unusually high spikes in visitor traffic etc.
Improve efficiency using customer history
Zoho SalesIQ records the history of every live chat engagement. Customer support agents can search for previous issues and look at their resolutions and also track the status of on-going or pending issues.
Add a personal touch to customer engagement
Leverage Zoho SalesIQ's integrations with Zoho CRM, Desk, and every significant third-party application that you use, to gain sufficient context for more personalized and meaningful chat support with customers. Add the power of real-time live chat translation, that enables you to converse in different languages.