Why do you need a live chat plugin for yourWordPress website?

 

Smoother website experience

 

Lower bounce rate

 

Efficient lead generation

 

Minimized purchase friction

 

Increased revenue per user

 

Better retention with live support

What makes SalesIQ's WordPress live chat plugin your best pick?

 

Easy to install and use

 

More than just live chat

 

Lifetime free plan *

*The free plan has limited features. Check our pricing comparison for more details.

Join our growing list of customers working wonders with Zoho SalesIQ

 
 
 
 
 
 

The WordPress chat plugin with everything you need to engage your website visitors right

What SalesIQ's WordPress live chat plugin does for you

Know who is on your website in real time

Get a real-time view of all your WordPress website visitors sorted into priority rings based on your own criteria, along with detailed information like name, location, actions, time spent, and more.

SalesIQ also categorizes your visitors as leads and contacts based on their stage in the buyer's journey and even identifies and groups corporate leads by company.

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Know who is on your website in real time

Have all the context for your WordPress chat

Get complete data on your leads—their organization, industry, company size, social media profiles, and more—with AI-powered profile enrichment. You can also connect third-party enrichment tools like Leadberry and Clearbit.

View your prospects' detailed website footprint along with timestamps so you know what they're interested in. Zoho SalesIQ also enables quick customer assistance by showing visitor chat history, as well as their device, OS, and browser details.

Have all the context for your WordPress chat

Trigger WordPress live chat based on visitor behavior

Increase conversions by nudging your WordPress site visitors in the right direction. Set up smart chat trigger rules based on visitor activity to proactively engage them without being intrusive.

Trigger WordPress live chat based on visitor behavior

Let your digital sidekick handle routine chats

Don't have the workforce to handle the huge influx of chats associated with adding live chat to your WordPress website? Just let a chatbot lend you a hand.

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Codeless bot builder

Set up customized chatbots using our no-code, drag-and-drop bot builder. All you need to do is create a bot flow with prebuilt blocks and add bot responses. If you do have coding expertise, you can even set up sophisticated workflows in your WordPress chatbot based on data from external applications.

 

Human-like AI bot

Zoho SalesIQ also includes an AI-driven chatbot—Answer Bot—that understands customer queries regardless of the terms used, responds using your knowledge base, and even engages in small talk just like a human, but without the fatigue.

Do more in less time with data and action widgets

No more switching tabs to view customer data or schedule a demo during a chat session. Our Data and Action Widgets let you view data from all your third-party tools—invoicing software, CRM, helpdesk software, and more—or perform actions like pushing details to a database all from a single screen.

Do more in less time with data and action widgets

Protect your team with abuse management

Live chat on your WordPress website helps you assist customers in real time, but it can also let in cyber bullies. But we have a solution for that.

Set up a profanity library with the terms you deem inappropriate, and any time these come up in a chat, they're masked and the chat is automatically closed.

Protect your team with abuse management

Connect SalesIQ with your entire tech-stack

Learn more  
  •  Woopra
     HubSpot
  •  Clearbit
      Leadberry
  •  Google analytics
      Shopify
  •  Zoho Campaigns
  •  Zoho CRM
     Zoho Mail
  •  Zoho Desk
  •  Mailchimp
     Kissmetrics
  •  Salesforce
     Wordpress
  •  Zendesk
     Dotmailer

Gather feedback for improved service

Nothing shows your customers that you care like getting their feedback and acting on it. Display a post-chat feedback banner to learn your customers' thoughts on your assistance to iron out any flaws.

Gather feedback for improved service

Stay in the know even when you're away

Get all the features of SalesIQ at your fingertips at any time with our agent mobile app available for Android and iOS.

Stay in the know even when you're away

How does the WordPress live chat plugin work?

  • Download the live chat WordPress plugin
  • Configure and customize your WordPress live chat widget
  • Manage chats from your SalesIQ dashboard
How does the WordPress live chat plugin work?

Stay GDPR-ready

Automatically display an implicit tracking banner or an opt-out banner on your website, add a consent button in your chat window, password protect any file, and mask any Personally Identifiable Information (PII) shared on your WordPress live chat.

Stay GDPR-ready

What SalesIQ's WordPress live chat plugin does for your visitors

Enable self-service on your WordPress chat window

Zoho SalesIQ comes with a text editor that lets you compile answers to common customer questions and product details or help documentation that customers can access right from the live chat window on your WordPress website before reaching out.

You can also sync knowledge base articles to SalesIQ from Zoho Desk or Zendesk.

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Enable self-service on your WordPress chat window

Make it easy for visitors to voice their queries

SalesIQ's WordPress live chat comes feature-packed to make it easier than ever for your customers to reach out with any questions they have

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Real-time chat translation

Let your WordPress website visitors conveniently ask their queries in a language they're most comfortable with. The language of chat messages are automatically detected and translated in real time.

 

Voice note

SalesIQ's WordPress chat comes with voice note capability allowing your visitors to reach out to you for assistance without having to type out long queries. You can also respond to them with voice notes.

 

Audio call and screenshare

Combine the immediacy of live chat with the convenience of a good old phone call by letting customers call you right from your WordPress live chat window. You can even walk customers through detailed demos by sharing your screen during the call

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Chat reopening and parallel chat

Let your customers view a list of all their chats with you and reopen an older chat for further help on an already closed query. They can even have multiple chat threads running in parallel.

Assist customers on their favorite channels

Give your prospects and customers the convenience of reaching out to you from their preferred channels.

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Facebook Messenger

Integrate Facebook Messenger with your Zoho SalesIQ account to give interested prospects on Facebook a way to get in touch with you without having to go to your website.

Learn more
 

WhatsApp Business

Give your customers the convenience of messaging you from an app they already use for everyday conversations with the WhatsApp Business integration.

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Telegram

Connect your Telegram bot with your SalesIQ account to let your privacy-conscious customers reach out to you without any fear of data leaks.

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Connect prospects to the right people automatically

Accelerate query resolution by directing incoming chats to the staff member with the right expertise to solve the issue using rule-based chat routing.

Connect prospects to the right people automatically

Extend the benefits of SalesIQ to your mobile app

Easily implement in-app messaging inside your business's mobile app with our mobile SDK—Mobilisten—available for Android, iOS, React Native, Cordova, and Flutter.

Extend the benefits of SalesIQ to your mobile app

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