Why do you need a live chat plugin for your WordPress website?
Smoother website experience
Lower bounce rate
Efficient lead generation
Minimized purchase friction
Increased revenue per user
Better retention with live support
What makes SalesIQ's WordPress live chat plugin your best choice?
*The free plan has limited features. Check our pricing comparison for more details.
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Everything you need to effectively engage your website visitors
What does our WordPress live chat plugin do for you?
Know who's on your website in real time
View all your WordPress website visitors sorted into priority rings based on your own criteria, along with detailed information like location, actions, time spent, and more in the visitor tracking dashboard.
SalesIQ also categorizes your visitors as leads and contacts based on their stage in the buyer's journey, and even identifies and groups corporate leads by company.
Keep all of the context for your live chat right at your fingertips
Get complete data on your leads—their organization, industry, company size, social media profiles, and more—with AI-powered profile enrichment. You can also connect third-party enrichment tools like Leadberry and Clearbit.
View your prospects' detailed website footprint along with timestamps so you know what they're interested in. Zoho SalesIQ's WordPress chat plugin also enables fast customer assistance by showing the visitor chat history, as well as their device, OS, and browser details.
Trigger a live chat based on your visitors' behavior
Increase conversions by nudging your site visitors in the right direction. Set up smart chat trigger rules based on your visitors' activity to proactively engage them without being intrusive.
Let your digital sidekick handle routine chats
Don't have the workforce to handle the huge influx of chats associated with adding live chat to your WordPress website? Let our advanced chatbot builder lend you a hand.
Codeless bot builder
Set up a customized chatbot on your WordPress website using our no-code, drag-and-drop chatbot builder. All you need to do is create a bot flow with prebuilt blocks and add bot responses. If you do have coding expertise, you can even set up sophisticated workflows in your WordPress chatbot based on data from external applications.
Human-like AI bot
Zoho SalesIQ also includes an AI-driven chatbot—Answer Bot—that understands customer queries regardless of the terms used, responds using your knowledge base, and even engages in small talk just like a human, but without the fatigue.
Do more in less time with custom widgets
No more switching tabs to view customer data or schedule a demo during a chat session. Our custom widgets let you view data from all of your third-party tools—invoicing software, CRM, help desk software, and more—or perform actions like pushing details to a database, all from a single screen.
Protect your team with abuse management
The live chat plugin for WordPress lets you help customers in real time, but it can also let in cyberbullies. We have a solution for that.
Set up a profanity library with terms you deem inappropriate. Whenever these come up in a WordPress website live chat, they're masked and the chat is automatically closed.
Connect SalesIQ with your entire tech-stack
Learn more- WoopraHubSpot
- ClearbitLeadberry
- Google analyticsShopify
- Zoho Campaigns
- Zoho CRMZoho Mail
- Zoho Desk
- MailchimpKissmetrics
- SalesforceWordpress
- ZendeskDotmailer
Gather feedback for improved service
Nothing shows your customers you care like getting their feedback and acting on it. Display a post-chat feedback banner to learn your customers' thoughts on your assistance to iron out any flaws.
Stay in the know even when you're away
Keep all of SalesIQ's features at your fingertips when you're on the go with our agent mobile app, available for Android and iOS.
Stay GDPR-ready
Automatically display an implicit tracking banner or an opt-out banner on your website, add a consent button in your chat window, password protect any file, and mask any personally identifiable information (PII) shared on your WordPress live chat.
How does the WordPress live chat plugin work?
- Download the plugin
- Configure and customize your chat widget
- Manage chats from your SalesIQ dashboard
What does our WordPress live chat plugin do for your visitors?
Enable self-service on your WordPress live chat window
Zoho SalesIQ comes with a text editor that lets you compile answers to common questions, add product details, or help documentation that customers can access right from your live chat window before reaching out.
You can also sync knowledge-base articles to SalesIQ from Zoho Desk or Zendesk.
Read more
Make it easy for your visitors to voice their queries
SalesIQ's WordPress live chat comes packed with features that make it easier than ever for your customers to reach out with their questions.
Real-time chat translation
Let your website visitors ask their queries in the language they're most comfortable with. The chat message language is automatically detected and translated in real time.
Voice note
Let visitors easily ask for assistance with voice notes so they don't have to type out long queries. You can also respond to them in the same way.
Audio call and screen share
Combine the immediacy of live chat with the convenience of a good old phone call by letting customers call you right from your WordPress live chat window. You can even walk customers through detailed demos by sharing your screen during the call.
Read moreChat reopening and parallel chat
Let your customers view a list of all their chats with you and reopen an older chat for further help on an already closed query. They can even have multiple chat threads running in parallel.
Assist customers on their favorite channels
Give the prospects and customers following you on social media the convenience of reaching you from these channels and respond to all these messages from your WordPress live chat plugin.
Read moreFacebook Messenger
Integrate Facebook Messenger with your Zoho SalesIQ account to give interested prospects a way to get in touch with you without having to go to your website every time.
Learn moreMake the most of your business's Instagram presence by connecting your profile to SalesIQ. Respond to messages from Instagram and WordPress from a single place.
Learn moreWhatsApp Business
Offer your customers the convenience of messaging you from an app they already use for everyday conversations with the WhatsApp Business integration.
Learn moreTelegram
Connect your Telegram bot with your SalesIQ account to let your privacy-conscious customers reach out to you without fear of data leaks.
Learn moreConnect prospects to the right people automatically
Accelerate query resolution by directing incoming chats to staff members with the right expertise to solve the issue using rule-based chat routing.
Extend the benefits of SalesIQ to your mobile app
Easily implement in-app chat support inside your business's mobile app with our mobile software development kit—Mobilisten—available for Android, iOS, React Native, Cordova, and Flutter.
Frequently asked questions?
What is WordPress live chat?
WordPress Live Chat is a feature or plugin that enables real-time communication between website visitors and website owners using the WordPress platform. It allows users to engage in live chat sessions directly on the website, providing a convenient way to address questions, provide support, or interact with customers in real time.
WordPress Live Chat plugins typically integrate with WordPress websites, adding a chat widget or interface that visitors can access to initiate a conversation. The chat widget is often displayed as a small chat box or bubble that appears on the corner of the website, allowing users to send messages and receive responses.
Why do WP websites need a Wordpress chat plugins?
Having a live chat plugin on a WordPress website offers quick and efficient support to your customers in real time. Your website is the face of your business and your first point of contact with your target audience. So it's important that your website includes a live chat for your visitors to reach out to you with any questions they have.
Live chat plugin for WordPress is also cost-effective which requires fewer resources to manage and can handle multiple chats simultaneously.
How do you use live chat in WordPress?
To use live chat in WordPress, you can follow these general steps:
- Choose a live chat plugin for WordPress
- Install and activate the plugin
- Customize your chatbot
- Configure the plugin settings: Set up your chat widget's appearance, position, and behavior. Specify your company details, chat routing options, and other preferences. Refer to the plugin's documentation or settings section for detailed instructions.
- Customize the chat widget: Modify its colors, size, position, and other visual elements to create a consistent user experience
- Enable live chat availability: Determine when live chat should be available to visitors. Set specific working hours or make it available 24/7. Additionally, you might want to configure chat availability based on user behavior, such as showing the widget on certain pages or after a certain period of inactivity
- Test the live chat functionality
- Train your team (if applicable): Ensure they understand the purpose of live chat, how to respond to inquiries, and any specific guidelines or procedures you have in place
What are the features that you need from your WordPress live chat plugin?
Here are some useful features that businesses can look for when selecting a chat plugin for their WordPress website:
- User-friendly interface: The WordPress live chat plugin should have an intuitive and user-friendly interface, making it easy for visitors to navigate and use.
- Customization options: The ability to customize the chat plugin's appearance, including color schemes and branding, can help to ensure it matches the website's overall design and branding.
- IM channels: Check if the chat plugin can integrate with instant messaging channels such as Facebook Messenger, WhatsApp, or Instagram to manage conversations across multiple platforms.
- Automated messages: The ability to set up automated messages can help to provide visitors with quick and helpful responses to common questions and issues.
- Chat history and analytics: The WordPress live chat plugin should be able to store chat history and provide analytics data, such as the number of conversations, response time, and visitor engagement metrics, which can be useful for monitoring website performance and optimizing visitor engagement.
- Mobile responsiveness: As many visitors access the website from mobile devices, the chat plugin should be mobile responsive to ensure a seamless experience.
- Multi-language support: Ensure that the chat plugin provides multilingual support. If the website has a global audience, multi-language support can help to engage visitors who speak different languages.
How to choose the best WordPress live chat plugin?
When it comes to choosing the best WordPress live chat plugin for your website, there are a few crucial factors you need to keep in mind. Here's what you should consider:
Firstly, it's essential to ensure that the chat plugin is compatible with the latest version of WordPress. You don't want to invest in a plugin that's outdated or may cause issues with your website.
Next, the plugin should be easy to set up and use, so you can start engaging with your visitors without any hassle.
The plugin should not affect your website's performance in any way, ensuring a smooth user experience for your visitors. It should also fall within your budget, allowing you to reap the benefits of a chat plugin without breaking the bank.
Finally, it's crucial to choose a WordPress live chat plugin that's easy to integrate with all of your customer databases and software. This ensures that you can manage all of your customer interactions from one central location, making it easier to keep track of conversations and provide quick and efficient support.
Why is Zoho SalesIQ the best live chat plugin for WordPress websites?
If you have a WordPress website and are looking to enhance visitor engagement and increase conversions, then Zoho SalesIQ could be the ideal live chat plugin for you. Here are a few reasons why:
- Easy integration: Installing and using Zoho SalesIQ is simple and easy thanks to its seamless integration with WordPress websites. Within minutes, you can have the plugin up and running, and start chatting with your visitors right away.
- Customizable chat widget: Customize the chat widget's appearance and messaging to align with your website's branding and design. This creates a seamless user experience that enhances your brand's image and boosts visitor engagement.
- Real-time visitor monitoring: Track website visitor behavior in real-time with Zoho SalesIQ, giving you important insights into their behaviour and preferences. Find out what pages they're looking at, how long they remain on your site, and other information. You can use this data to enhance the conversion rates of your website and marketing initiatives.
- Proactive chat: Set up triggers that automatically send messages to visitors who have been browsing a specific page for a set period or who have items in their cart but haven't checked out yet. This can help reduce bounce rates and increase conversions.
- Multi-channel support: Zoho SalesIQ offers support for multiple channels, including live chat, email, phone, and social media. This allows you to manage all your customer interactions from a central location, saving you time and effort.
Is SalesIQ's live chat plugin for WordPress free to use?
Yes, SalesIQ offers a forever free live chat plan with limited features, under which you can add up to three operators. You can also sign up for a 15-day free trial of our enterprise plan to test out everything SalesIQ has to offer.