Greet your visitors on arrival
Connect them to the right people
Answer questions instantly
What makes Zoho SalesIQ the best live chat software?
Convert better by solving concerns when it matters
Giving prospects the assurance they're looking for—often during a critical period when they’re contemplating buying—makes all the difference.
Live chat software for your website and mobile apps helps you start conversations with website visitors and capture leads while they're still on your site.
Make it easy for customers to message you
Voice notes for hassle-free communication
People speak about four times faster than they type. Zoho SalesIQ's live chat software comes with voice note so visitors and agents don't have to type long paragraphs in the website live chat app to explain complex questions and solutions.
Live chat software for your WordPress website
Zoho SalesIQ's live chat plugin for WordPress helps your website visitors and subscribers receive answers to their questions in real time.
Live chat support on instant messaging channels
Give your prospects and customers the convenience of reaching out to you through their preferred channels. Assist them no matter where they are, right from your live chat software.Learn more
Chat reopening for follow-up queries
Ever had customers come back with more questions on previously discussed topics? Give context to those conversations. SalesIQ's website live chat software shows customers all their chats with you and lets them reopen an older chat for further help.
Get relevant details of who you're chatting with
Each chat request comes complete with the visitor's country, the page they're on, and the department they've selected. You also get their website footprint, their device details, the operating system they're using, and previous chats. This helps you get to the heart of the matter without too many questions.
Start with an organized B2B contact list
Once your contacts' business email addresses are available, our Zia-powered profile enrichment organizes the contacts by company and provides details like the company's size, location, industry, social media profiles, technology they already use, and more.
Reach out with automated proactive chat
Forcing visitors to fill out contact forms, manually qualifying them, and then reaching out and waiting endlessly for them to respond or take action is history.
Instead, spark your target audience's interest by proactively engaging them using automated chat triggers in our website live chat software.
Provide faster responses with these time-savers
We also have something to help you with those common questions you can actually anticipate. Save your common responses, greetings, and questions as canned responses and invoke them with a shortcut during chats.
The life of a live chat agent would be so much easier if all the questions could be anticipated. We've done you one better! Our website live chat software lets you see what customers type in the input field in real time so you can find answers quicker.
Power up your live chat software with audio call and screenshare
Solve complex queries by starting a call with your customer right from your live chat screen. Customers can also call you from the chat window in a click without any wait tones or IVRs.
In addition, Zoho SalesIQ lets you share your screen to aid customers visually. You can even ask customers to share their screen to get a firsthand view of their issue and provide instant help.
Still worried about promising instant responses?
Live chat for websites by definition implies immediate responses to queries, which could be worrisome to smaller businesses without the adequate workforce to handle a large chat influx.
Our chatbot platform enables you to deploy a virtual live chat agent that multitasks tirelessly 24x7.
Set your live chat hours
Define the business hours your live chat agents will be available so your chat widget will only be displayed within the specified period. Outside of these set hours, customers can leave an offline message you can tend to later, so they aren't disappointed after waiting for a response.
Go multilingual with real-time chat translation
Understand and speak your customer's language to connect with them better. Our website live chat software automatically detects the language of incoming chats and performs two-way chat translation in real time.
Combine your team's expertise
Internal message board and operator chat
With customer-facing teams spread across geographies these days, team communication is taking a hit. Quickly make common announcements to your team via the message board. In addition, the internal operator chat lets agents have one-on-one interactions or talk to each other in a group setting.
Chat transfer and group chat
Anytime you're stumped by a question outside your forte, SalesIQ lets you transfer the chat or simply invite a teammate with the right expertise to join in. You can even add a note for your colleague as you transfer the chat.
Chat monitoring to improve agent training
Ensure your new recruits' adhere to your customer communication standards with real-time chat monitoring. Set monitors to view agent chats as they happen and guide them through it. You can even join an ongoing chat if needed.
Filter out incoming abusive messages
Ensure a professional and safe workplace for your team with Zoho SalesIQ's live chat content moderation. Create a list of terms that your team deems abusive and configure chat closure or block an IP when any of these terms comes up during a chat.
Gather customer feedback right from your website live chat app
Use customer feedback on your live chat operation to find out how your customers liked their interaction with you. This will help you continually work on existing flaws to impress your customers.
New to live chat software?
Or still using a website live chat app for just customer service?
Don't miss out on the benefits of live chat software coupled with other functions for marketing and sales!
Set up your website chat software in minutes
All you need to do to get Zoho SalesIQ's fully functional live chat software running on your website is copy the code we provide and paste it into your website's source file.
Customize the chat window to suit your branding
Make your live chat window fit right in with your website and branding by choosing from our wide variety of designs or even uploading your own. Add your brand logo, craft a welcome message, and set a chat window language and font.
Want live chat software on your mobile app?
Mobilisten, our mobile SDK available for Android, iOS, and React Native, lets you easily offer in-app chat support and gives your users a gateway to reach you. You can even contextually display your live chat button whenever a user encounters an error.
Looking for free live chat software?
We know connecting with your prospects and customers is a basic need to propel your business. That’s why SalesIQ provides a forever free live chat software with all the basic features businesses look for like 100 chats/month, visitor tracking, mobile apps, plugins and extensions, in-app chat, and more. There’s no catch—no hidden charges, no credit card details required.
Hear from our customers
"On average, Zoho SalesIQ has increased our ability to handle visitor queries by 36% per day. SalesIQ has also improved our sales numbers. Customers have been more likely to reach out to us, especially because the chat works well on mobile phones and computers. Not only have we seen more inbound chat requests, but we’ve also been able to proactively engage website visitors who are browsing 'high-intent' pages."
"Before having the idea of live chat, everything was via emails and tickets. Nothing was immediately solvable. It might take two or three days to reply to an email or close a ticket, but once we onboarded SalesIQ, 30% of the queries that come via email or tickets are solved immediately."
When visitors started consuming Chef Bharath's content, eager to learn more, they reached out to our live agents through SalesIQ's live chat widget. SalesIQ would automatically transcribe the entire chat conversation into an email for easy delivery, and we could share it with advertisers to optimize their activities further.
For our digital sales revenue, SalesIQ is contributing a lot. Conversion ratio of the vehicle booking to the retail has increased by 1-1.5 % in the overall revenue. With SalesIQ, we can have a bot-first approach on the website, and if the bot isn't able to answer question, an agent can take over the chat, and have access to the chat history the customer had with the bot. If a visitor uses abusive language, SalesIQ also blocks their IP.
Want to know more about live chat software?
Check out our live chat software guide to learn all there is to know about website live chat software and how it can help your business.