Greet your visitors on arrival
Connect them to the right people
Answer questions instantly
What makes Zoho SalesIQ the best live chat software?
Convert better by solving concerns when it matters
Giving prospects the assurance they're looking for—often during a critical period when they’re contemplating buying—makes all the difference.
Live chat software for your website and mobile apps helps you start conversations with website visitors and capture leads while they're still on your site.
Make it easy for customers to message you
Voice notes for hassle-free communication
People speak about four times faster than they type. Zoho SalesIQ's live chat software comes with voice note so visitors and agents don't have to type long paragraphs in the website live chat app to explain complex questions and solutions.
Live chat support on instant messaging channels
Give your prospects and customers the convenience of reaching out to you through their preferred channels. Assist them no matter where they are, right from your live chat software.Learn more
Chat reopening for follow-up queries
Ever had customers come back with more questions on previously discussed topics? Give context to those conversations. SalesIQ's website live chat software shows customers all their chats with you and lets them reopen an older chat for further help.
Get relevant details of who you're chatting with
Each chat request comes complete with the visitor's country, the page they're on, and the department they've selected. You also get their website footprint, their device details, the operating system they're using, and previous chats. This helps you get to the heart of the matter without too many questions.
Start with an organized B2B contact list
Once your contacts' business email addresses are available, our Zia-powered profile enrichment organizes the contacts by company and provides details like the company's size, location, industry, social media profiles, technology they already use, and more.
Reach out with automated proactive chat
Forcing visitors to fill out contact forms, manually qualifying them, and then reaching out and waiting endlessly for them to respond or take action is history.
Instead, spark your target audience's interest by proactively engaging them using automated chat triggers in our website live chat software.
Provide faster responses with these time-savers
We also have something to help you with those common questions you can actually anticipate. Save your common responses, greetings, and questions as canned responses and invoke them with a shortcut during chats.
The life of a live chat agent would be so much easier if all the questions could be anticipated. We've done you one better! Our website live chat software lets you see what customers type in the input field in real time so you can find answers quicker.
Power up your live chat software with audio call and screenshare
Solve complex queries by starting a call with your customer right from your live chat screen. Customers can also call you from the chat window in a click without any wait tones or IVRs.
In addition, Zoho SalesIQ lets you share your screen to aid customers visually. You can even ask customers to share their screen to get a firsthand view of their issue and provide instant help.
Still worried about promising instant responses?
Live chat for websites by definition implies immediate responses to queries, which could be worrisome to smaller businesses without the adequate workforce to handle a large chat influx.
Our chatbot platform enables you to deploy a virtual live chat agent that multitasks tirelessly 24x7.learn more
Set your live chat hours
Define the business hours your live chat agents will be available so your chat widget will only be displayed within the specified period. Outside of these set hours, customers can leave an offline message you can tend to later, so they aren't disappointed after waiting for a response.
Go multilingual with real-time chat translation
Understand and speak your customer's language to connect with them better. Our website live chat software automatically detects the language of incoming chats and performs two-way chat translation in real time.
Combine your team's expertise
Internal message board and operator chat
With customer-facing teams spread across geographies these days, team communication is taking a hit. Quickly make common announcements to your team via the message board. In addition, the internal operator chat lets agents have one-on-one interactions or talk to each other in a group setting.
Chat transfer and group chat
Anytime you're stumped by a question outside your forte, SalesIQ lets you transfer the chat or simply invite a teammate with the right expertise to join in. You can even add a note for your colleague as you transfer the chat.
Chat monitoring to improve agent training
Ensure your new recruits' adhere to your customer communication standards with real-time chat monitoring. Set monitors to view agent chats as they happen and guide them through it. You can even join an ongoing chat if needed.
Filter out incoming abusive messages
Ensure a professional and safe workplace for your team with Zoho SalesIQ's live chat content moderation. Create a list of terms that your team deems abusive and configure chat closure or block an IP when any of these terms comes up during a chat.
Help customers while on the move with the mobile app
Get notified of important incoming chats or high-value customers and connect with them, no matter where you are, using SalesIQ's live chat app for Android and iOS.
Gather customer feedback right from your website live chat app
Use customer feedback on your live chat operation to find out how your customers liked their interaction with you. This will help you continually work on existing flaws to impress your customers.
Set up your website chat software in minutes
All you need to do to get Zoho SalesIQ's fully functional live chat software running on your website is copy the code we provide and paste it into your website's source file.
Customize the chat window to suit your branding
Make your live chat window fit right in with your website and branding by choosing from our wide variety of designs or even uploading your own. Add your brand logo, craft a welcome message, and set a chat window language and font.
Want live chat software on your mobile app?
Mobilisten, our mobile SDK available for Android, iOS, and React Native, lets you easily add live chat to your mobile app and gives your users a gateway to reach you. You can even contextually display your live chat button whenever a user encounters an error.Learn More
Don't leave customers waiting for your reply.
What is live chat software?
Live chat software is an application that facilitates real-time communication between a business and its website visitors.
Website live chat software is a necessity in today’s business scenario where prospects and customers expect immediate answers to their questions and also expect personalized customer engagement. By adding online live chat software to your website and mobile app, you can proactively engage website visitors, convert them to customers, and even retain them with contextual after-sales support.
Key features of live chat software
Here's a list of key features a live chat software solution provides:
- Customizable chat window
- Rule-based automated proactive chat
- Chat routing
- Live chat departments
- Canned replies
- Voice notes
- Chatbot builder
- Live chat business hours
- Real-time chat translation
- Chat monitoring
- Mobile SDK to add live chat to your business's mobile app
- Agent mobile app
Benefits of live chat application
Live chat is the quickest and most efficient mode of customer engagement if used right. Here are the main benefits you can expect from live chat software:
- Allows proactive website visitor engagement and automated lead generation
- Helps improve lead nurturing and boost sales
- Reduces cart abandonment and helps increase average order value
- Facilitates real-time contextual customer support and increases retention
- Helps you identify bottlenecks on your website and discover customer pain points
- Reduces your customer engagement and service costs
- Gives you a competitive advantage with faster resolutions and increased customer loyalty
Who uses live chat software?
Live chat software is essential for marketing, presales, sales, and customer support teams across business verticals like ecommerce, travel agencies, restaurants, delivery companies, real estate agencies, educational institutes, banks and financial service companies, NGOs, and emergency helplines.
Website chat software is especially important for startups and SMEs owing to their need to gain credibility in the market and improve sales and support with minimal resources.
Why do websites need live chat software?
Here's why you should add live chat to your website:
- Prospects and customers expect immediate assistance
- Saves time and money
- Helps automate lead generation and data collection
- Reduces website bounce rate and bottlenecks
- Bridges the gap between marketing and sales efforts
- Reduces sales conversion time significantly
- Reduces cart abandonment
- Facilitates 24/7 customer support
- Rids customers of long wait times for customer support and the resulting churn
- Improves customer experience
- Improves global business communication without the need for multiligual teams
How do you choose the best live chat software for a website?
While evaluating evaluating the best live chat software for your business, you need to consider the following factors:
- Your business requirement and use case—that is, the industry you're in and if you need it for marketing, sales, or customer support. Choose live chat software with the right set of features for your use case.
- The size of your customer base and your live chat team strength. If you have a large team, make sure the live chat software lets you create departments and route incoming chats to the right agents. If you don't have the team strength to handle a huge influx of chats, check if it has enough automation options, including chatbot builders with AI functionality.
- Ease of use and learning time needed
- Integrability with the rest of your tech stack
- Availability of a mobile SDK
What is the price of live chat software?
Check out our pricing plans and features list to find the right fit for your business. view pricing