Why do WordPress websites need live chat plugin?
A live chat plugin is beneficial for WordPress websites as it improves the website's user experience, increases conversions, and supports customer retention.
Smoother website experience
Lower bounce rate
Efficient lead generation
Minimized purchase friction
Increased revenue per user
Better retention with live support
What makes SalesIQ's WordPress live chat plugin your best choice?
SalesIQ's WordPress live chat plugin provides a comprehensive solution for businesses looking to enhance customer engagement and support on their WordPress websites.
It is the best choice due to its ease of integration, real-time engagement, customization options, visitor insights, multi-channel support, automation, CRM integration, mobile accessibility, scalability, proactive chat capabilities, security features, and affordability.
*The free plan has limited features. Check our pricing comparison for more details.
Join our growing list of customers working wonders with Zoho SalesIQ
Everything you need to effectively engage your website visitors
What does our WordPress live chat plugin do for you?
Know who's on your website in real time
View all your WordPress website visitors sorted into priority rings based on your own criteria, along with detailed information like location, actions, time spent, and more in the visitor tracking dashboard.
SalesIQ also categorizes your visitors as leads and contacts based on their stage in the buyer's journey, and even identifies and groups corporate leads by company.
Keep all of the context for your live chat right at your fingertips
Get complete data on your leads—their organization, industry, company size, social media profiles, and more—with AI-powered profile enrichment. You can also connect third-party enrichment tools like Leadberry and Clearbit.
View your prospects' detailed website footprint along with timestamps so you know what they're interested in. Zoho SalesIQ's WordPress live chat plugin also enables fast customer assistance by showing the visitor chat history, as well as their device, OS, and browser details.
Trigger a live chat based on your visitors' behavior
Increase conversions by nudging your site visitors in the right direction. Set up smart chat trigger rules based on your visitors' activity to proactively engage them without being intrusive.
Let your digital sidekick handle routine chats
Don't have the workforce to handle the huge influx of chats associated with adding live chat to your WordPress website? Let our advanced chatbot builder lend you a hand.
Codeless bot builder
Set up a customized chatbot on your WordPress website using our no-code, drag-and-drop chatbot builder. All you need to do is create a bot flow with prebuilt blocks and add bot responses. If you do have coding expertise, you can even set up sophisticated workflows in your WordPress chatbot based on data from external applications.
Human-like AI bot
Zoho SalesIQ also includes an AI-driven chatbot—Answer Bot—that understands customer queries regardless of the terms used, responds using your knowledge base, and even engages in small talk just like a human, but without the fatigue.
Do more in less time with custom widgets
No more switching tabs to view customer data or schedule a demo during a chat session. Our custom widgets let you view data from all of your third-party tools—invoicing software, CRM, help desk software, and more—or perform actions like pushing details to a database, all from a single screen.
Protect your team with abuse management
The WordPress live chat plugin lets you help customers in real time, but it can also let in cyberbullies. We have a solution for that.
Set up a profanity library with terms you deem inappropriate. Whenever these come up in a WordPress website live chat, they're masked and the chat is automatically closed.
Connect SalesIQ with your entire tech-stack
Learn more- WoopraHubSpot
- ClearbitLeadberry
- Google analyticsShopify
- Zoho Campaigns
- Zoho CRMZoho Mail
- Zoho Desk
- MailchimpKissmetrics
- SalesforceWordpress
- ZendeskDotmailer
Gather feedback for improved service
Nothing shows your customers you care like getting their feedback and acting on it. Display a post-chat feedback banner to learn your customers' thoughts on your assistance to iron out any flaws.
Stay in the know even when you're away
Keep all of SalesIQ's features at your fingertips when you're on the go with our agent mobile app, available for Android and iOS.
Stay GDPR-ready
Automatically display an implicit tracking banner or an opt-out banner on your website, add a consent button in your chat window, password protect any file, and mask any personally identifiable information (PII) shared on your WordPress live chat.
How does the WordPress live chat plugin work?
- Download the plugin
- Configure and customize your chat widget
- Manage chats from your SalesIQ dashboard
What does our WordPress live chat plugin do for your visitors?
Enable self-service on your WordPress live chat window
Zoho SalesIQ comes with a text editor that lets you compile answers to common questions, add product details, or help documentation that customers can access right from your live chat window before reaching out.
You can also sync knowledge-base articles to SalesIQ from Zoho Desk or Zendesk.
Read more
Make it easy for your visitors to voice their queries
SalesIQ's WordPress live chat comes packed with features that make it easier than ever for your customers to reach out with their questions.
Real-time chat translation
Let your website visitors ask their queries in the language they're most comfortable with. The chat message language is automatically detected and translated in real time.
Voice note
Let visitors easily ask for assistance with voice notes so they don't have to type out long queries. You can also respond to them in the same way.
Audio call and screen share
Combine the immediacy of live chat with the convenience of a good old phone call by letting customers call you right from your WordPress live chat window. You can even walk customers through detailed demos by sharing your screen during the call.
Read moreChat reopening and parallel chat
Let your customers view a list of all their chats with you and reopen an older chat for further help on an already closed query. They can even have multiple chat threads running in parallel.
Assist customers on their favorite channels
Give the prospects and customers following you on social media the convenience of reaching you from these channels and respond to all these messages from your WordPress live chat plugin.
Read moreFacebook Messenger
Integrate Facebook Messenger with your Zoho SalesIQ account to give interested prospects a way to get in touch with you without having to go to your website every time.
Learn moreMake the most of your business's Instagram presence by connecting your profile to SalesIQ. Respond to messages from Instagram and WordPress from a single place.
Learn moreWhatsApp Business
Offer your customers the convenience of messaging you from an app they already use for everyday conversations with the WhatsApp Business integration.
Learn moreTelegram
Connect your Telegram bot with your SalesIQ account to let your privacy-conscious customers reach out to you without fear of data leaks.
Learn moreLINE
Add your business's LINE account with your SalesIQ account and make it easier for your customers to reach out to you at their convenience.
Learn moreConnect prospects to the right people automatically
Accelerate query resolution by directing incoming chats to staff members with the right expertise to solve the issue using rule-based chat routing.
Extend the benefits of SalesIQ to your mobile app
Easily implement in-app chat support inside your business's mobile app with our mobile software development kit—Mobilisten—available for Android, iOS, React Native, Cordova, and Flutter.
Frequently asked questions?
What is WordPress live chat?
WordPress live chat is a feature or plugin that lets you have real-time conversations with visitors on your WordPress website. It's a handy way to answer questions, provide support, or engage with customers instantly. These plugins typically show a small chat box on your site where users can send messages and get quick responses.
What's the importance of WordPress websites having live chat plugins?
Having a live chat plugin on a WordPress website offers quick and efficient support to your customers in real time. Your website is the face of your business and your first point of contact with your target audience. So it's important that your website includes a live chat for your visitors to reach out to you with any questions they have.
Live chat plugin for WordPress is also cost-effective which requires fewer resources to manage and can handle multiple chats simultaneously.
How do you use live chat in WordPress?
To get started with live chat on your WordPress website, simply follow these steps:
- Select a WordPress live chat plugin: Begin by choosing a suitable live chat plugin for your WordPress site.
- Installation and activation: Install the chosen plugin and activate it on your website.
- Customize your chatbot: Customize the chatbot according to your preferences and requirements.
- Configure plugin settings: Set up the chat widget's appearance, placement, and behavior. Specify company details, chat routing options, and other preferences.
- Tailor the chat widget: Modify its visual elements, including colors, size, and placement, to ensure a consistent user experience.
- Determine chat availability: Decide when live chat should be accessible to visitors. You can establish specific working hours or make it available 24/7. Additionally, consider configuring chat availability based on user behavior, such as displaying the widget on specific pages or after a period of inactivity.
- Test the live chat functionality: Ensure that the live chat feature is working correctly by conducting tests.
- Team training (if applicable): If you have a team, make sure they understand the purpose of live chat, how to address inquiries, and any specific guidelines or procedures you've put in place.
What are the features that you need from your WordPress live chat plugin?
Here are some useful features that businesses can look for when selecting a chat plugin for their WordPress website:
- User-friendly interface: Look for a WordPress live chat plugin with an intuitive and user-friendly interface, ensuring that visitors can easily navigate and use it.
- Customization options: Check for the ability to customize the chat plugin's appearance, including color schemes and branding, to ensure it aligns seamlessly with your website's design and overall branding.
- Instant messaging integration: Verify if the chat plugin can integrate with instant messaging channels like Facebook Messenger, WhatsApp, or Instagram. This integration allows you to manage conversations across multiple platforms, enhancing your reach.
- Automated messaging: Consider a chat plugin that enables the setup of automated messages. These automated responses can swiftly address common questions and issues, providing visitors with quick and helpful assistance.
- Chat history and analytics: Ensure that the WordPress live chat plugin can store chat history and provide analytics data. This data may include metrics like the number of conversations, response times, and visitor engagement statistics, offering valuable insights for monitoring website performance and optimizing visitor interactions.
- Mobile responsiveness: Given that many visitors access websites from mobile devices, it's essential to choose a chat plugin that is mobile responsive. This ensures a seamless and user-friendly experience for mobile users.
- Multi-language support: If your website has a global audience, prioritize a chat plugin that offers multilingual support. This feature helps engage visitors who speak different languages, promoting inclusivity and effective communication.
How to choose the best WordPress live chat plugin?
When it comes to selecting the ideal WordPress live chat plugin for your website, there are several vital considerations to keep in mind. Here's what warrants your attention:
First and foremost, it's crucial to verify that the chat plugin aligns with the latest WordPress version. Avoid investing in outdated plugins that might disrupt your website's functionality.
Next, prioritize a plugin that boasts ease of setup and user-friendliness. This way, you can swiftly engage with your website visitors without any unnecessary complications.
Additionally, ensure that the chosen plugin doesn't adversely impact your website's performance, preserving a seamless user experience. Moreover, it should fit within your budget, allowing you to harness the advantages of live chat without straining your finances.
Finally, opt for a WordPress live chat plugin that seamlessly integrates with your customer databases and software. This integration streamlines customer interactions, enabling centralized management, efficient tracking of conversations, and the delivery of prompt support.
Why is Zoho SalesIQ the best live chat plugin for WordPress websites?
If you're running a WordPress website and aiming to elevate visitor engagement and boost conversions, Zoho SalesIQ is the perfect live chat plugin for you. Here's why:
- Easy integration: Zoho SalesIQ seamlessly integrates with WordPress sites. In just minutes, you can set it up and start engaging with your visitors.
- Real-time visitor monitoring: Discover which pages they're exploring, how long they stay on your site, and more. Use this data to boost your website's conversion rates and refine your marketing strategies.
- Proactive chat: Implement triggers that automatically send messages to visitors who have been browsing a specific page for a predefined duration or who have items in their cart but haven't completed their purchase.
- Multi-channel support: Zoho SalesIQ provides support across various channels, including live chat, email, phone, and social media.
Benefits of WordPress live chat plugins
WordPress live chat plugins offer several benefits for website owners and businesses. Here are some key advantages:
- Chat plugins enable real-time communication between website visitors and website owners or support teams.
- Live chat engages website visitors, keeping them on your site longer and increasing the likelihood of conversions.
- Chat plugins provide a convenient channel for customers to seek assistance.
- Many chat plugins have lead capture capabilities, allowing you to collect contact information.
- E-commerce websites can benefit from chat plugins by addressing potential buyers' concerns and reducing cart abandonment rates.
Features of WP live chat plugins
WordPress live chat plugins come with a variety of features to enhance real-time communication and engagement on your website. Here are some common features you can expect from these plugins
- Real-time chat
- Customization
- User profiles
- Multiple agents
- Chat routing
- Canned/Predefined responses
- Visitor tracking
- Offline messages
- Proactive chat conversations
- File sharing
- Integration
- Analytics and reporting
- Mobile accessibility
- Security
- Multi-language support
- Visitor surveys
- Chat history
- GDPR compliance
- Automated messages Chatbots
- Social Media integration
- Ticketing system
- Availability status
- Geolocation
- Screen sharing
- Notification alerts
Is SalesIQ's live chat plugin for WordPress free to use?
Yes, SalesIQ offers a forever free live chat plan with limited features, under which you can add up to three operators. You can also sign up for a 15-day free trial of our enterprise plan to test out everything SalesIQ has to offer.