Using the Integrated Information

When you know how to use the instantly available information from Zendesk, you get the most value from your integrating live chat support with your existing customer support database.

How to View the Recent Chat Transcript of a Visitor? 

When an agent receives a chat from a visitor the recent requests inside Zendesk from that visitor will be displayed below the visitor info on the right sidebar. By clicking a request an agent can view more information about the request, including a complete chat transcript if there is one.