Department Based Configurations

You can also configure your departments in both Zendesk and Zoho SalesIQ to ensure the right Zendesk agents are connecting and chatting with the right customers--and ensuring requests from Zoho SalesIQ are being logged to the right department inside Zendesk.

Under the Zoho SalesIQ - Zendesk Group Mapping section the Zendesk integration settings page, you will see your existing Zoho SalesIQ departments. Each department will be listed on the left edge, with a drop-down menu on the right where you can configure which Zendesk department you wish to pair this Zoho SalesIQ department with. You can also configure a department to have no integration, be read-only, or give your agents the ability to choose the intended Zendesk department on demand.