Get a detailed comparison of the different support services we offer under each plan and choose what suits you best.
Basic
|
Classic
|
Premium
|
|
---|---|---|---|
Pricing | Free | Free | $49/month | $490/year or 20% of Licence fee whichever is higher. |
SERVICES | |||
Knowledge Base | YES | YES | YES |
Community Forums | YES | YES | YES |
Email Support | 8 hours x 5 days | 8 hours x 5 days | 24 hours x 5 days |
Toll Free Support | NO | 8 hours x 5 days | 24 hours x 5 days |
Remote Assistance | NO | YES | YES |
Live Chat | NO | NO | 24 hours x 5 days |
Response Time | 24 hours | 8 hours | 3 hours |
Product Onboarding
?
Get acquainted with Zoho Expense and learn the best practices from our on-boarding specialist
|
NO | NO | 45 days |
Configuration Assistance
?
Get help in setting up and customizing Zoho Expense for your business needs
|
NO | NO | YES |
One-on-one Sessions | NO | NO | YES |
ELIGIBILITY | |||
Based on Edition | Free edition | All paid editions | All paid editions |
Based on Subscription period | - | Annual/Monthly | Annual |