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Support Pricing Plans

Get a detailed comparison of the different support services we offer under each plan and choose what suits you best.

Basic
Classic
Premium
Pricing Free Free $49/month | $490/year or 20% of Licence fee whichever is higher.
SERVICES
Knowledge Base YES YES YES
Community Forums YES YES YES
Email Support 8 hours x 5 days 8 hours x 5 days 24 hours x 5 days
Toll Free Support NO 8 hours x 5 days 24 hours x 5 days
Remote Assistance NO YES YES
Live Chat NO NO 24 hours x 5 days
Response Time 24 hours 8 hours 3 hours
Product Onboarding ?
Get acquainted with Zoho Expense and learn the best practices from our on-boarding specialist
NO NO 45 days
Configuration Assistance ?
Get help in setting up and customizing Zoho Expense for your business needs
NO NO YES
One-on-one Sessions NO NO YES
ELIGIBILITY
Based on Edition Free edition All paid editions All paid editions
Based on Subscription period - Annual/Monthly Annual
* Prices are exclusive of local taxes
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FAQs

How do I reach out to customer support?
You can call our common toll-free support phone numbers:
  • US - 8443165544
  • UK - 08000856099
  • Australia - 1800911076
  • India - 18005726671
Alternatively, you can drop us an email at support@zohoexpense.com or tweet to us @zohocares.
Where can I view my support tickets?
You can view them under the my requests tab of Zoho's support homepage.
I use the free edition. Can I get product support?
Of course! Basic support is available to all free edition users. You can email us with your questions, raise a support request in your portal or put up a forum post to get help from the support community. You can also read through support articles in the knowledge base, and learn to use different features by watching the "how-to" videos in our collection.
I use the free edition. Can I request a support call?
Support via call is only available to customers with a paid subscription of Zoho Expense. However, you can still email us and our support representatives will help you out.
I use the paid edition. Can I call, or request a support call whenever I require product assistance?
You can call us any time between 9 am to 5 pm on business days, and we'll be glad to help you out. However, if you're looking for around-the-clock service, we recommend getting premium support.
What is product onboarding?
You can schedule regular one-on-one sessions for a period of 45 days from the date of purchase. During these sessions, our onboarding specialists help you get acquainted with and learn to use Zoho Expense.
What is configuration assistance?
Our product experts will help you customize and set up your Zoho Expense organization based on your travel and expense policy.
What is remote assistance?
If you're having trouble using Zoho Expense, remote assistance allows you to share your screen temporarily with our trusted support representatives so that they can work with you remotely to help you out.
Do I get a personal account manager for my organization? I have the Premium support plan.
Unfortunately, dedicated account manager support is available for the Enterprise edition only and not available for the Premium support plan. Click here to view the product pricing plans.
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Puma has been using Zoho Expense in Oceania for over 3 years and our users have found the web interface and the phone apps to be feature rich and always improving.The look and feel is modern and pleasing to the eye. Puma has recently expanded the usage of Zoho Expense to multiple new regions around the globe, and throughout, the Zoho team has been extremely supportive to the unique requirements of each region and helped to make the onboarding experience painless.

Mark Hawkins

Director, Operations PUMA SEA

We started using Zoho Expense across our whole IFFCO group for Travel and Expense Management as one of the key aspects to keep control on spends. It was a challenge to manage employee spend and expense reporting across our multiple office locations with disparate solutions. We found Zoho Expense as a very powerful and flexible tool which allows us to accommodate many different expense policies and compliances in respect to many different countries' regulations.

Jaroslaw Pietraszko

Director ERP & Digital Transformation, IFFCO Group

The Zoho Expense team has provided us with the best features—especially the receipt auto-scan, which eases our expense reporting journey with its mobile functionality. Our employees use Zoho Expense and its features extensively, particularly the mobile app. Above all, with the Zoho Analytics integration, we always get the insights we need with multiple dashboards to analyze our business spend. We’re one of those happy customers who are looking forward to seeing many new features and integrations within the application.

Amit Rai

CHRO, Tata Play Fiber


Rated by the best

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