How do I choose visitor Input Fields displayed in the Chat Window?
You can choose the visitor input fields in the chat window in the Fields section. You can add these fields in the chat window to fetch the visitor's information before they connect with you in chat. You can add or remove the fields in the chat window by clicking on the button adjacent to the field name. If you wish to mark the field as mandatory, then add the field to the chat window and click above the field and check the mandatory box.
- Adding visitor input fields in the Pre-Chat Window
- Adding visitor input fields in the Post-Chat Window