Adding visitor input fields in the Pre-Chat Window

• In Settings -> Websites -> Website Name, choose Live chat widget.
• Then, navigate to Chat Window -> Fields, and customize the default window according to your needs.​
• In the Fields section, Choose the Pre-Chat option in Chat Survey.
• In the Choose Input Fields to Display in the Chat Window, click on the Add button adjacent to the fields you would like to add in the chat window.

• If you wish to make the input field as mandatory, then hover over the chat window pre-view displayed in the left side.
• The Mark the field as mandatory option appears, check the field.

• If you wish to delete/remove the input field in the chat window, click on the Disable button adjacent to the fields.