How to route?

How do I route chat to a specific operator?

To add a new rule : 

  1. Go to Settings->Automation->Chat Routing, click Add.

       2. The rules section appear, select a pre-defined condition and criteria from the drop-down.

       3. Select the required chat routing option in the drop down

       4.Then, choose the operators you would like to route the chat. 

       5. Now, the chats will be routed to the selected operators based on the condition and criteria.

       6. You can enable/disable the rule by clicking on the eye icon adjacent to the rule.

       7. You can also delete the rule by clicking on the trash icon. 

 

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