Set criteria

Pre-defined conditions available for chat routing

The available Predefined Conditions and its descriptions as follows:


Campaign ContentUTM used for testing and content-targeted ads.
Campaign MediumUTM used to identify a medium such as email or cost-per- click.
Campaign NameUTM used for keyword analysis to identify a specific product promotion or strategic campaign.
Campaign SourceUTM used to identify a search engine, newsletter name, or other source.
Campaign TermUTM used for paid search eg: keywords for the ad.
CityCity from where the visitor is accessing the website.
CountryCountry of the visitor accessing the website.
Current visit source

Source used by the visitor to reach your website (current visit.)

(Values: AdWords, Campaign, Direct, Referral, Search engine, Social Media.)

DepartmentDepartment in the chat widget of the website.
Email addressThe registered email address of the website visitor.
Landing page titleTitle of the page where the visitor landed in the website.
Landing page URLURL of the page where the visitor have landed in the website.
Number of past chatsCount on number of past chats with the visitor.
Number of visitsCount on number of visit by the visitor in the website.
ReferrerSource from where the visitor is referred from.

Region of the visitor in the website.

(Values : Asia Pacific, Canada, Europe the Middle East and Africa, North America, South America, United Kingdom)

Search engine

Search engine used by the visitor.

(Values : Baidu, Bing, Google, Inktomi, Teoma, WebCrawler)

StateState of the visitor accessing the website.
Triggered Status

Set criteria based on the trigger status, whether the trigger is invoked or not.

(Values: Invoked, Not Invoked)

Visitor InfoUse our JavaScript APIs to set the values.
Visitor questionSet criteria based on the question you get from the visitor.
Visitor sourceSource used by the visitor to reach your website(past visit.)
Visitor Type

The type of visitor in your website.

(Values : All, New, Returning)

Clearbit company

Set a criteria based on the data gathered from Clearbit. (Note: This criteria will be displayed only if you have integrated your Zoho SalesIQ with Clearbit)

Alexa global rank 
Annual revenue 
Fund raised 
IndustryValues: Aerospace & Defense, Air Freight & Logistics, Airlines, Automotive, Banks, Beverages, Biotechnology, Building Materials, Capital Markets, Chemicals, Commercial Services & Supplies, Communications Equipment, Construction & Engineering, Consumer Durables & Apparel, Consumer Goods, Containers & Packaging, Distributors, Diversified Consumer Services, Diversified Financial Services, Diversified Telecommunication Services, Education Services, Electric Utilities, Electrical Equipment, Electronic Equipment, Instruments & Components, Family Services, Food & Staples Retailing, Food Products, Gas Utilities, Health Care Equipment & Supplies,Health Care Equipment & Supplies, Hotels, Restaurants & Leisure, Health Care Providers & Services, Household Durables, Machinery, Marine, Media, Metals & Mining, Paper & Forest Products, Personal Products, Pharmaceuticals, Professional Services, Semiconductors & Semiconductor Equipment, Software, Specialized Consumer Services, Real Estate, Specialty Retail, Technology Hardware, Storage & Peripherals, Textiles, Apparel & Luxury Goods, Renewable Electricity, Tobacco, Trading Companies & Distributors, Transportation, Utilities, Wireless Telecommunication Services
Market capital 
Number of employees 
SectorValues: Consumer Discretionary, Consumer Staples, Energy, Financials, Health Care, Industrials, Information Technology, Materials, Telecommunication Services, Utilities.
TagsValues: 3D Printing, Accounting, Aerospace & Defense, Agriculture, Airlines, Alternative Medicine, Animation, Apparel & Fashion, Apparel & Footwear, Architecture, Arts, Arts & Crafts, Asset Management, Audio, Automation, Automotive, Banking & Mortgages, Beverages, Biotechnology, Broadband, Broadcasting, Building Materials, Business Supplies, Chemicals, Civil Engineering, Cloud Services, Communications, Computer Hardware, Computer Networking, Construction, Consulting & Professional Services, Consumer Discretionary, Consumer Electronics, Consumer Goods, Consumer Staples, Corporate & Business, Cosmetics, Design, E-Commerce & Marketplaces, E-Learning, Education, Electrical, Energy, Entertainment & Recreation, Eyewear, Facilities, Family Services, Finance, Financial Services, Fine Art, Fishery, Food, Food Production, Food, Beverage & Tobacco, Fundraising, Gambling & Casinos, Graphic Design, Ground Transportation, Health & Wellness, Health Care, Higher Education, Home & Furniture, Home Improvement, Human Resources, Import & Export, Industrials & Manufacturing, Information Technology & Services, Insurance, International Relations, International Trade, Internet, Investment, Investment Banking, Investment Management, Jewelry, Watches & Luxury Goods, Legal Services, Libraries, Machinery, Maritime, Market Research, Marketing & Advertising, Mechanical Engineering, Media, Military, Mining & Metals, Mobile, Movies & TV, Museums, Music, Nanotechnology, Oil & Gas, Outsourcing, Packaging & Containers, Paper Goods, Payments, Pharmaceuticals, Pharmacy, Photography, Plastics, Plumbing, Pornography, Primary & Secondary Education, Public Relations, Publishing, Ranching, Real Estate, Renewable Energy, Renewables & Environment, Restaurants, Security, Shipbuilding, Shipping & Logistics, Sporting Goods, Sports & Fitness, Supermarkets, Talent Agencies, Telecommunications, Textiles, Tools, Translation, Travel & Leisure, Utilities, Venture Capital, Veterinary, Video Games, Wholesale, Wireless.
Technology used 
TypeValues: Private, Public


Clearbit visitors

Set a criteria based on the data gathered from Clearbit. (Note: This criteria will be displayed only if you have integrated your Zoho SalesIQ with Clearbit)

Full Name 
GenderValues: Male, Female
RoleValues: CEO, Communications, Consulting, Customer Service, Education, Engineering, Finance, Founder, Health Professional, Human Resources, Information Technology, Legal, Marketing, Operations, Owner, President, Product, Public Relations, Real Estate, Recruiting, Research, Sales.
CRM ContactContact information of your website visitors in Zoho CRM, Click to know more.
CRM LeadLead information of your website visitors in Zoho CRM. Click to know more.
CRM PotentialPotential value of your website visitors in Zoho CRM. Click to know more.
CRM AccountAccount information of your website visitors in Zoho CRM.
Visitor Stage in CRM

The stage of the website visitor in Zoho CRM.

(Values : Contact, Customer, Lead, Not available, Prospect, Yet to be Approved)

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