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Zoho Mail Admin Console Help Configure Email Delivery

Configure Email Delivery - Update MX records

MX Entries are special records of DNS Servers that designate the recipient Email servers for your domain. MX Records are the resource entries in your domain’s DNS, which transmit the Email server information to the other DNS Servers in the web.

Once you have added the MX records, you can verify the MX records using the third party tool www.mxtoolbox.com. You can try sending a test email from your external accounts to see if you are able to receive emails and to check if the MX records are properly added. 

What are MX Records

MX Entries are special records of DNS Servers that designate the recipient Email servers for your domain. MX Records are the resource entries in your domain’s DNS, which transmit the Email server information to the other DNS Servers in the web and route emails to the correct servers. To know the current MX records of your domain, provide your domain name in the third party tools like www.mxtoolbox.com

You can change the MX records (to start receiving emails to your Domain) after you have created all the user accounts and required Email addresses in Zoho. You may set up a Catch All address initially to avoid any loss of emails, in case you have missed creating some aliases or Group accounts. Once you have verified the creation of all the accounts, you can change the MX Records of your domain. 

The step by step instructions to add the MX records for some domain providers are available in the below links. Select your domain provider from the list, or follow the 'General instructions' which provides the guidelines for changing MX Records. If you are not sure about DNS Settings, you can also get the assistance of your DNS provider support. Get in touch with them, along with the MX record details of Zoho (this page URL) and ask them to update it for your domain on your behalf.

General Instructions to change the MX records

Follow the steps below to change the MX records for your domain. The terminology used here is generalized and may vary according to your provider. 

  1. Log in to your domain registrars web portal.
  2. Launch the 'DNS Manager'/ 'Domain Management Page'/ 'DNS Control Panel' for your account, which lists all the domains you have registered. 
  3. Locate the option which specifies 'MX Records'/ 'Email Servers'/ 'Email Settings' (Consult the help pages of your provider or get support from the registrar).
  4. If you have any existing entries, remove those entries. 
  5. Locate the option to add new record and select that.
  6. Specify the 'Name'/ 'Host' as '@' or leave it 'Blank'.
  7. Specify the Value as 'mx.zoho.com' for the first record. 
  8. Select the priority to 10 or any lower number as supported by your registrar. 
  9. Follow the same steps to add another MX record for your domain. 
  10. Only the MX records provided below should be listed, to ensure correct email delivery to your domain.

    Host/ Domain

    Address/ Mail Server/ MX Entries/ Value

    Priority

    @/ Blank/ Domain name

    mx.zoho.com.

    10

    @/ Blank/ Domain name

    mx2.zoho.com.

    20

  11. If the TTL is editable, provide the lowest possible value for the changes to effect as early as possible. 
  12. Select 'Save Zone File' or 'Save' or 'Add Records' to save the changes. 

 

Important Points: 

  • Ensure that you have deleted all the MX records related to your previous email provider. 
  • Any other MX record that exist will contradict with Zoho Mail and it will affect the email delivery. 
  • The MX records that should be returned when you check in www.mxtoolbox.com should be 
    • mx.zoho.com
    • mx2.zoho.com
  • Any other record will interfere in email delivery and may result in permanent loss of the emails delivered

 

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