Zoho Mail Control Panel - Help

Name.com DNS - Add CNAME for Verification

If your domain's DNS is hosted with Name.com, follow the instructions below to add the CNAME and verify the domain.

  1. Login to your Name.com domain manager.
  2. Click Domain Management and select the domain you have added in Zoho Mail.
  3. Select the domain, which you have added in Zoho for verification.
  4. Select CNAME from the Record Type drop down. 
  5. In the Record Host field, specify zb****** code generated in Zoho.
  6. In the Record answer field specify zmverify.zoho.com 
  7. Set the TTL to 300 and select Add Record to add the CNAME. 

You have now added the CNAME successfully. You may have to wait for at least an hour for the changes to take effect in the DNS Servers. After an hour or two, log in to your Zoho Mail control panel and click Verify. Once your domain is verified, you can start adding users and creating mail accounts.

Update MX Records to receive emails: Name.com DNS

You need to add the MX entries for your domain to point to Zoho, to start receiving emails in Zoho Mail. Follow the steps below, if your DNS records are hosted with Name.com.

  1. Login to your Name.com domain manager.
  2. Click Domain Management and select the domain you have added in Zoho Mail.
  3. Select the domain, which you have added in Zoho for adding MX records.
  4. Select MX from the Record Type drop down. 
  5. In the Record Host field, leave it blank. Do not add anything.
  6. In the Record answer field specify mx.zoho.com and set the priority as 10
  7. Click Add Record to add the other record
  8. Leave the Record Host field blank. 
  9. In the Record answer field specify mx2.zoho.com and set the priority as 20

The MX values given above are based on the generic configuration information. For more specific configuration particular for your domain refer this section in the Admin Control Panel.

Note:

We recommend you to go through your DNS providers support documentation for the exact method to add the MX entries.

Ensure that you have removed the other records to receive emails in Zoho without any errors.  Only the MX records related to Zoho Mail should be associated with the domain. You can check the MX records in the third party tool www.mxtoolbox.com by providing your domain name.

Share this post : FacebookTwitter

Still can't find what you're looking for?

Write to us: support@zohomail.com