Zoho Mail Control Panel - Help

cPanel - Add CNAME Records for Verification

If your domain's DNS is hosted with cPanel follow the below steps to add CNAME and verify the domain.

  1. Login to your cPanel Account
  2. Locate the option 'Simple DNS Editor' under Domains to add the CNAME.
     
  3. In the Name section provide the zbcode provided to you.
  4. In the CNAME section provide 'zmverify.zoho.com' 
     
  5. Click Add CNAME Record to add the CNAME in your DNS. 

Once saved, you have added CNAME in your DNS Manager. However, you may have to wait for atleast an hour (or based on the TTL) for the changes to be effected in the DNS servers.

You may verify this by typing in zb******.<yourdomain>.com in the URL bar. This will be redirected to the Zoho login page. This ensures that you have added the CNAME records correctly. After this, you can login to the Zoho Mail account and click 'Verify' to verify the domain. 

In case you have difficulty in adding CNAME, contact cPanel support to get their assistance to add the CNAME for your domain. 

Update MX Records to receive emails: cPanel

If your domain's DNS is hosted with cPanel, update the MX records of domain, to start receiving emails in your domain based accounts based on the following instructions.

  1. Login to your cPanel Account.
  2. Locate the option 'Advanced DNS Editor' under the domains section or 'MX entry' under Mail section. 
     
  3. In the MX Entry Maintenance section, make sure that the correct Domain name is selected in the drop down.
  4. In the Email Routing, select the option Remote Mail Exchange option, if not already selected and click Change.
     
  5. Below the Email Routing section, if any other MX entries are added, delete the other records.  
  6. In the Add New Record section, type the priority as 10 and destination as mx.zoho.com.
     
  7. Click Add New Record to add the first entry. 
  8. For the second record, type in 20 as priority and mx2.zoho.com.

    The MX values given above are based on the generic configuration information. For more specific configuration particular for your domain refer this section in the Admin Control Panel.

    Note:

    We recommend you to go through your DNS providers support documentation for the exact method to add the MX entries.

  9. Click Add New Record to add the second entry. 

Once saved, you have added the MX records in your cPanel DNS. You can check the propagation of MX records using the third party tool www.mxtoolbox.com

When you provide the domain name in the tool, the MX records of Zoho Mail should be returned as the result. In case you have difficulties adding the MX entries, you can get the assistance of cPanel support, to update the MX records of your domain. 

If there are any additional entries returned in addition to Zoho Mail provided records, you may not receive emails in Zoho Mail. 

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Write to us: support@zohomail.com